Noble Systems Reviews

3 Ratings
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Score 9.1 out of 100

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Reviews (1-2 of 2)

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October 03, 2019
Bruce Hale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement.
For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated.
For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.
Read Bruce Hale's full review
June 09, 2016
Daniel Dehner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is designed as an outbound campaign calling platform, and it is a home-grown design. They require administrators to come to their home office in Atlanta to receive training and certification on its use, and state that only a certified trained user can call tech support. They did not stick to that rigidly, but it was only somewhat intuitive in its design. It is best suited for an outbound call center.
Read Daniel Dehner's full review

Feature Scorecard Summary

Agent dashboard (1)
9.1
Validate callers (1)
9.1
Outbound response (1)
8.2
Call forwarding (1)
9.1
Click-to-call (CTC) (1)
9.1
Warm transfer (1)
9.1
Predictive dialing (1)
9.1
Interactive voice response (1)
9.1
REST APIs (1)
9.1
Call scripts (1)
9.1
Call tracking (1)
9.1
Multichannel integration (1)
9.1
CRM software integration (1)
9.1
Inbound call routing (1)
9.1
Omnichannel inbound routing (1)
9.1
Recording (1)
9.1
Quality management (1)
9.1
Call analytics (1)
9.1
Historical reporting (1)
9.1
Live reporting (1)
9.1
Customer surveys (1)
9.1
Customer interaction analytics (1)
9.1

What is Noble Systems?

Noble Systems is a call center software offering from Noble Systems Corporation. It features skills-based, multi-channel routing, predictive dialing, and agent desktop and workflow development.
Categories:  Contact Center

Noble Systems Technical Details

Operating Systems: Unspecified
Mobile Application:No