Track-It
We have used this within IT. It has been an adequate tool for our helpdesk software. It does a good job of managing workflows for tickets …
Overview
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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Popular Features
- Software and hardware inventory tracking (15)6.868%
- Asset relationship management (12)6.363%
- Asset lifecycle monitoring (12)6.161%
- License management (15)5.757%
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What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15
YouTube
Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15
YouTube
Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15
YouTube
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What is BMC Track-It!?
BMC Track-It! Video
BMC Track-It! Overview
BMC Track-It! Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Reviewers rate Software and hardware inventory tracking highest, with a score of 6.8.
The most common users of BMC Track-It! are from Mid-sized Companies (51-1,000 employees).
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(41)Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
BMC Track-it! was used as a secondary helpdesk ticketing system for our organization. I say secondary because we have two IT teams - Hardware, and Software - Software stuck with our old ticketing system. We went with BMC Track-it! because it appeared that it would handle our need to track issues. It was supposed to make it easier for the technicians to keep track of, and keep our users apprised of progress on issues.
- There are a LOT of self-help documents to help get it configured.
- The email integration is fairly simple.
- Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
- A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
- Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
It was not used across the whole organization, but rather just our department. We had used it for a great many years up until recently, when we migrated from it. We still have access to its database to be able to pull old records/information out. It addressed our business problem of having a help desk/asset management solution that was a bit more affordable than the system our campus was using. It also addressed the fact that we wanted something that we had more control over in our environment.
- The interface, or overall layout, of the BMC Track-It! system is very good. It's fairly easy to use from the IT department/technician point of view. All the major categories are there, such as Help Desk (work order requests), Inventory, Solutions (KB articles), Inventory, Reports, etc.
- It also has a nice dashboard on the homepage that displays information in a bar graph and pie chart form on different categories related to the different features. Anyone in the IT department can visualize information to get a better idea of the work being done within BMC Track-It!
- From a technician's point of view, it is easy to create new work orders, and the actual work order requests have a lot of different information boxes to fill out for each request. Having this detailed information is key for running reports within BMC Track-It!
- One thing that needs improvement is the fact that the program doesn't necessarily run from the cloud/web, meaning it needs to be installed on each individual computer where it's used. The newest version that was just released may finally be cloud/web-based, but prior versions were not.
- Reporting. This feature seems somewhat complicated and not very intuitive. For this reason, our organization did not really use this feature of the software.
- Could not utilize a mobile app for the software, unlike many other tracking system software packages out there that offer an app so you can use their mobile version on any mobile devices.
May 01, 2019
BMC Track-It: not just a ticketing system
BMC Track-It was used at one of my previous companies as the main IT Service Desk solution for a few years. It was used only by the IT department.
- Easy implementation and usage.
- Help desk tickets tracking.
- Assets management and network scanning features.
- Option to create sub-tickets for the main ticket or project and assign to different technicians.
- In my experience, we had performance issues that required restarting software services.
- The desktop app worked with a lot of errors and very low performance.
- Inventory module wasn't working very well. Hope in the most recent version it is fixed.
- Would be awesome to have project and change management modules.
December 20, 2018
BMC Track-It!
BMC Track-It! has been used by our company for over eight years. We use it to keep track of our day to day requests for support by all of our users and also use it as a tool to help us do annual reviews for our technicians. In addition, since it has mobile access, tech are easily able to update the status of their tickets in real time as they complete them out in the field.
- Integration into Exchange to access email.
- Great Reporting.
- Easy to use web-based app to create, log, update, and close tickets.
- The inventory client does not work well. Extra overhead that is not needed.
- Change control could use improvement.
- The application seems to be a stepchild within BMC after it was purchased. Rare updates for the product.
We are using the Track-It! as our IT ticketing system, and for project management and work logging. It is mostly used by our IT department, but we do have our facilities department trying it to use for their ticketing system. It has helped to track work and projects in IT and also helped us to eliminate a separate help desk software for reporting and working on support requests and issues.
- Crystal Reports allow for custom reports to fill whatever need you have.
- An open design lets you create the workflows, ticket menus and other structures just how you want.
- The email submission feature works well both directly and using web forms to submit and route tickets effectively.
- The ability to create master project tickets and then assignment tickets for individual tasks/contributions works very well to organize, track, and report project tasks.
- Track-It! is a wide open space. If you have too many people creating categorizations and settings on their own, it can get messy quickly.
- We have had issues with tickets not properly getting released and closed, which prevents someone else from working on or adding notes to the ticket. This has improved with some updates, but if a user leaves a ticket open on their computer, it stays locked out until it is closed or their client is closed.
- As tickets get older and larger, the performance of the desktop app gets very slow and hangs the application.
- The desktop app isn't installed like a full application, but installs into the person's profile. It has made distributing, tracking, and troubleshooting the application difficult. I know they are pushing towards using the web app, but many prefer the desktop application.
March 28, 2017
BMC Track-IT! Review
Score 9 out of 10
Vetted Review
Verified User
Our IT dept uses Track-IT! to log all issues and find patterns in apps. It also allows our users to enter tickets and search for solutions that help/increase their productivity. We've been able to complete more tickets and reduce staff by using Track-IT!
- Scalability and customization are very important. Also, the ability to find the documentation.
- Change management built into the software was crucial when creating our service desk.
- Granular permission settings helped secure the app within our environment.
- The Inventory module could use some work. The auto reconsiliation feature does not work well.