Track-It
We have used this within IT. It has been an adequate tool for our helpdesk software. It does a good job of managing workflows for tickets …
Overview
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Recent Reviews
Awards
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Popular Features
- Software and hardware inventory tracking (15)6.868%
- Asset relationship management (12)6.363%
- Asset lifecycle monitoring (12)6.161%
- License management (15)5.757%
Pricing
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What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15
YouTube
Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15
YouTube
Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15
YouTube
Features
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Product Details
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What is BMC Track-It!?
BMC Track-It! Video
BMC Track-It! Overview
BMC Track-It! Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Reviewers rate Software and hardware inventory tracking highest, with a score of 6.8.
The most common users of BMC Track-It! are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(41)Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
August 26, 2021
Track-It
- Central location for IT tickets
- asset management
August 08, 2021
BMC Track-It!....tried and true.
- Overall a good investment on initial purchase
- Is more expensive than some of the other vendors
- Difficult to get support help with license when the renewal was forgotten.
August 08, 2021
BMC Track-It! - Perfect for a smaller IT Department
- Easily able to see productivity of technicians
- Able to answer to SLAs due to easy view
- Limited amount of reports, a lot of data is missed that could be used to prevent further issues
- The configuration is a bit daunting. We had the software for two years and never got it configured quite right.
- Spent a lot of wasted time trying to get the software to do what we wanted.
- We paid for licensing for two years and spent quite a few hours mailing back and forth with support. Overall, a loss.
- The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
- The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
- As far as ticketing systems go, it is a very powerful application and offers a pretty good value.
- If you let support coverage lapse, then trying to get support coverage again becomes prohibitively expensive.
- One great thing about is that it is an on-site solution so once purchased and installed, there is no additional cost to continue using the software except if you need support.
March 13, 2020
Track-IT! is perfect for the 10-50 member IT team.
- Change management functions have been limited by this.
- Track-IT! support has been amazing and very responsive.
November 10, 2019
Just an occasional user's perspective
- I am not with the department that owns the software, so I can't speak to the ROI. As an occasional user, it is better than having nothing at all. It doesn't seem like the best system, but it is not horrible. It is reliable and easy to use.
May 31, 2019
BMC Track-It! is Great for Small Business
- BMC Track-It definitely makes our jobs in IT support more efficient. It's much easier to use a ticket than a simple e-mail, which can get lost in the shuffle.
- The asset management piece also helps us be more efficient, keeping track of PCs, their software, and licensing.
- Workflow management could be better. We often have to track down where a ticket is, which technician has it when it's moved from one tech to another. Our new user procedure ends up very clunky because everyone in our department has to touch the ticket once, but only one at a time, and there's no real way to oversee its progress.
May 01, 2019
BMC Track-It: not just a ticketing system
- I inherited that solution from a previous IT team and after a while, we made the decision to change the solution, so there is no ROI in my particular scenario.
- Performance issues increased time for ticket resolution.
December 20, 2018
BMC Track-It!
- Throughout the past eight years, Track-It! has helped our department gauge salary increases and even the ability to perhaps downsize if need be.
March 20, 2018
BMC Track_IT
Score 8 out of 10
Vetted Review
Verified User
- Has given us an opportunity to more accurately gauge what equipment we have
- We were able to consolidate down to one ticketing system and build it to fit our needs without any extra add ons.
- Adoption did have some trouble with people trying to manipulate the data entry system to match the reports they wanted. This resulted in some wasted time as the system was reset and those individuals were removed from the implementation team.
- This was able to eliminate many spreadsheets for tracking project work. This eliminated 'lost' projects and work and kept progress going forward.
- The built in reporting replaced hours of work creating reports out of spreadsheets and emails.
- We moved our help documents to their Solutions knowledge base and were able to eliminate a separate wiki server for holding that information.
July 19, 2017
BMC Track-It! works well under pressure
- Our previous ticketing system was free so ROI is difficult to measure.
May 22, 2017
Use Track-It!
- Great ROI
Score 10 out of 10
Vetted Review
Verified User
- Paid for itself in a matter of weeks with helpdesk improved efficiency, asset tracking, and improved internal customer satisfaction.
March 28, 2017
BMC Track-IT! Review
Score 9 out of 10
Vetted Review
Verified User
- We've decreased staff while increasing productivity.
- End users feel more in control by being able to enter their own tickets.