BMC Track-It! Reviews & Ratings 2024

Name: Track-It! 2019 - Asset Management Configuration
Uploaded: 2018-08-16T14:31:46.000Z
Duration: 17 min 15 s
Description: BMC Track-It! Overview

Overview

What is BMC Track-It!?

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

Track-It

7 out of 10

August 26, 2021

Incentivized

We have used this within IT. It has been an adequate tool for our helpdesk software. It does a good job of managing workflows for tickets …

BMC Track-It!....tried and true.

7 out of 10

August 08, 2021

Incentivized

BMC Track-It! is being used by the entire organization to keep track of IT assets as well as track and document Help Desk requests. All …

BMC Track-It! - Perfect for a smaller IT Department

7 out of 10

August 08, 2021

Incentivized

Currently, BMC Track-It! is being used across the whole organization. Most users have basic access in order to input support tickets to …

BMC Track-It! Offers a lot, if you're willing to sift through the configs.

5 out of 10

August 02, 2021

Incentivized

BMC Track-it! was used as a secondary helpdesk ticketing system for our organization. I say secondary because we have two IT teams - …

A help desk system that is good for tracking requests

8 out of 10

July 28, 2021

Incentivized

It was not used across the whole organization, but rather just our department. We had used it for a great many years up until recently, …

Powerful Ticketing system with good customization options

8 out of 10

July 13, 2021

Incentivized

We are utilizing the BMC Track-It! application primarily for our Information Technology department, but have also implemented it for our …

Track-IT! is perfect for the 10-50 member IT team.

5 out of 10

March 13, 2020

Incentivized

We are using BMC Track-It! as our main ITSM. Our organization emails the service desk and it gets redirected to BMC Track-It!, then …

Just an occasional user's perspective

2 out of 10

November 10, 2019

Incentivized

It is currently being used by the whole organization to manage help desk tickets. It is an IT-owned software that is leveraged by …

BMC Track-It! is Great for Small Business

7 out of 10

May 31, 2019

Incentivized

I use BMC Track-It! as our company's help desk ticketing system and for asset tracking. Every employee in our organization submits tickets …

BMC Track-It: not just a ticketing system

7 out of 10

May 01, 2019

Incentivized

BMC Track-It was used at one of my previous companies as the main IT Service Desk solution for a few years. It was used only by the IT …

BMC Track-It!

7 out of 10

December 20, 2018

Incentivized

BMC Track-It! has been used by our company for over eight years. We use it to keep track of our day to day requests for support by all of …

BMC Track_IT

8 out of 10

March 20, 2018

We use BMC Track-IT for our workstation and server inventory. It's a pretty easy tool to get the hang of.
However, it does not contain all …

Build your ticketing system the way you want and need, but watch for GIGO

7 out of 10

December 15, 2017

Incentivized

We are using the Track-It! as our IT ticketing system, and for project management and work logging. It is mostly used by our IT …

BMC Track-It! works well under pressure

7 out of 10

July 19, 2017

Incentivized

BMC Track-It! is currently being used by our IT help desk org. We primarily use it as a help desk ticketing system, however, we also make …

Use Track-It!

10 out of 10

May 22, 2017

Incentivized

We use BMC Track-It! extensively in our IT department. We use it for tracking all of our work orders, checking equipment in and out, …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features

Software and hardware inventory tracking (15)
6.8
68%
Asset relationship management (12)
6.3
63%
Asset lifecycle monitoring (12)
6.1
61%
License management (15)
5.7
57%

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Pricing

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BMC Track-It!

N/A

Unavailable

What is BMC Track-It!?

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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16 people also want pricing

Alternatives Pricing

ServiceNow IT Service Management

$10,000

per year

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

Spiceworks Help Desk

N/A

Unavailable

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

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Product Demos

Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15

YouTube

Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15

YouTube

Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15

YouTube

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Features

IT Asset Management

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

5.8

Avg 7.6

6.8
Software and hardware inventory tracking
(15) Ratings
Discovery and management of hardware and software inventory
5.7
License management
(15) Ratings
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
6.1
Asset lifecycle monitoring
(12) Ratings
Monitoring asset lifecycle from acquisition to retirement
4
Contract management
(9) Ratings
Tools to assist in managing purchase orders and contracts
6.3
Asset relationship management
(12) Ratings
Asset relationship management is the ability to see relationships between assets to help with troubleshooting

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Product Details

About
Tech Details
FAQs

What is BMC Track-It!?

BMC Track-It! Video

BMC Track-It! Overview

BMC Track-It! Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

Reviewers rate Software and hardware inventory tracking highest, with a score of 6.8.

The most common users of BMC Track-It! are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Attribute Ratings

8.5
Support Rating4 ratings

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BMC Track-It!

ServiceNow IT Service Management

Spiceworks Help Desk

Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15

Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15

Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15

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