BMC Track-It! Reviews

36 Ratings
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Score 6.3 out of 100

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Reviews (1-4 of 4)

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Anonymous | TrustRadius Reviewer
December 09, 2019

Powerful Ticketing system with good customization options

Score 7 out of 10
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Support Rating

8
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
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Anonymous | TrustRadius Reviewer
October 07, 2019

A help desk system that is good for tracking requests

Score 7 out of 10
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Support Rating

6
I only gave it this rating for the fact that we did not really use their support for much of the time we used the product. The support documentation in the actual program seemed to be lacking, so finding the information via the web or the vendor's site provided more helpful, from a support standpoint. I did notice that the vendor does have a portal where you can manage support cases and also has live phone support and an email option. All of these options are good for any customer that needs good support while using the product
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Feature Scorecard Summary

Software and hardware inventory tracking (12)
6.5
License management (12)
7.1
Asset lifecycle monitoring (9)
7.0
Contract management (6)
5.4
Asset relationship management (9)
6.1

About BMC Track-It!

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

BMC Track-It! Technical Details

Operating Systems: Unspecified
Mobile Application:No