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Social Suite by Reputation.com

Social Suite by Reputation.com
Formerly Nuvi

Overview

What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in…

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Recent Reviews

TrustRadius Insights

NUVI is a versatile tool that is widely used across various departments for different purposes. The marketing department relies on NUVI to …
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NUVI is the BEST

9 out of 10
October 08, 2018
Incentivized

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social …

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Powerful tool

8 out of 10
May 05, 2016
Nuvi is used by our communications team to provide social media analytics on our campaigns and general brand awareness. It allows us to …
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Affordable insight

10 out of 10
May 04, 2016
We have been using NUVI across our organization for the past 6 months and are now using it as a tool on nearly half of our client …
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Read all reviews
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Pricing

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What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Social Suite by Reputation.com Features

  • Supported: Social Monitoring and Listening
  • Supported: Real-time Social Analytics
  • Supported: Social Media Research
  • Supported: Social Media Publishing
  • Supported: Page Analytic Dashboards

Social Suite by Reputation.com Integrations

Social Suite by Reputation.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Russian, Spanish

Frequently Asked Questions

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Brandwatch, Quid, and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Social Suite by Reputation.com.

Reviewers rate Social Analytics & Insight highest, with a score of 8.3.

The most common users of Social Suite by Reputation.com are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

NUVI is a versatile tool that is widely used across various departments for different purposes. The marketing department relies on NUVI to monitor online posts about the business and track shared links, providing valuable data over time. This enables them to generate reports that clients love, particularly in crisis situations. For the PR department, NUVI is essential in tracking mentions of the corporate office and divisions, helping them stay informed about internal company happenings and maintain community relations. Meanwhile, the Digital team finds NUVI useful for ad-hoc projects and continuous monitoring of mentions. They appreciate features like the ability to preview mentions before pulling them in and the informative dashboard provided by NUVI.

NUVI proves its worth by serving as a primary tool for brand monitoring, sentiment tracking, audience profiling, influencer identification, channel monitoring, and more. It benefits both day-to-day operations and high-level strategic decision making within an organization. Users find that NUVI helps drive significant ROI in social media ad spend while also providing comprehensive social media analytics and reporting, saving time in analyzing and building reports for clients. Whether it's social monitoring, listening, report generation, or identifying key influencers, NUVI has proven its value in the field.

Furthermore, NUVI plays a vital role in keeping track of online conversations about brands and industries. It serves as a useful tool for posting on social media channels, running analytics reports, managing properties on a corporate and property level, and synchronizing collaboration efforts for multiple properties. When it comes to customer distress tracking in real-time or keeping an eye on competitors' activities, NUVI excels in building community engagement, boosting sales, creating relevant content to increase visibility and shareability.

Moreover, NUVI is particularly valued during high-profile transitions where real-time social media monitoring is crucial. Customers benefit from identifying gaps in their social media activity and staying abreast of conversations surrounding their brand through NUVI. NUVI is praised for its ability to monitor mentions across all social networks, providing users with multiple perspectives in real-time. Thereby, it empowers users to implement a successful social strategy.

Organic conversations surrounding clients' products and services can be effectively tracked and analyzed using NUVI. It allows for brand monitoring, competitor tracking, and analysis of success or failure in social media marketing campaigns. Users appreciate the user-friendly dashboard and simple reporting features that enable them to easily share insights with executives. The sentiment tool provided by NUVI allows users to analyze data and make informed decisions to adjust campaign branding. Additionally, NUVI proves to be a valuable tool for finding brand champions and influential individuals for campaign promotions. It serves as a powerful reputation management tool that saves time and provides valuable information.

Users of NUVI have expressed their satisfaction with the support they receive from NUVI's customer success manager. While some users have expressed a desire for the ability to track LinkedIn data, they still find value in using NUVI to discover qualified individuals to reach out to on social networks and engage with them.

NUVI is widely used for reporting client social media campaigns, segmenting social media channels, monitoring competitor reach and activity, and monitoring conversations leading up to live events. It not only enhances social media service offerings but also provides interactive and detailed reporting, allowing users to quickly create profiles, monitor client intelligence, and generate customized reports.

Mobile alerts provided by NUVI keep users connected while on the go and ensure that they never miss important developments in their social media landscape. However, it is worth noting that some users have reported mixed experiences with NUVI's data and reporting capabilities, finding them time-consuming and not delivering the desired results. Additionally, there have been challenges reported by some users when attempting to cancel their subscription, resulting in frustration and a lack of transparency.

In summary, NUVI has proven itself as a valuable tool across various departments within organizations. From marketing to PR to the digital team, different teams benefit from its diverse range of use cases. Whether it's providing rich data for crisis situations or tracking community relations, NUVI helps organizations stay ahead in the ever-evolving digital landscape. With its comprehensive monitoring capabilities for brand mentions and sentiment analysis, coupled with detailed reporting features, NUVI empowers businesses to make informed decisions, enhance their social media strategies, and drive tangible results.

Easy-to-use interface: Many users have mentioned that NUVI's interface is easy to use and navigate. Some reviewers have stated that it is simple to set up monitors and access the various dashboards, making it a user-friendly tool for social media monitoring.

Powerful graphing capabilities: Several users have praised NUVI's graphing capabilities, which allow them to visualize mention volume and geography. This feature enables users to analyze data in a more meaningful way and gain insights into trends and patterns across different locations.

Excellent customer support: Numerous reviewers have highlighted NUVI's exceptional customer support. They appreciate the quick response times and effective problem-solving provided by the team. Some users specifically mentioned their account managers or client representatives as being helpful and attentive throughout their experience with NUVI.

  1. Lack of historic data: Some users have expressed a desire for NUVI to have the ability to pull historic data, as they find the current lack of this feature limiting in their analysis and decision-making processes.

  2. Chart export limitations: Users have found the chart export feature in NUVI to be lacking, as the exported images have white text which does not work well when inserting them into Word documents or PowerPoint slides. This has caused inconvenience and extra effort for these users when sharing their findings with others.

  3. Issues with search feature: Users have experienced issues with the search feature in NUVI, noting that it sometimes does not pull accurate results or any results at all. This inconsistency can be frustrating for users who rely on accurate and comprehensive search results for their social media monitoring needs.

Users of NUVI commonly recommend the following:

  • Refining the monitor for optimal results and considering the cap on mentions: Some users suggest fine-tuning the monitoring settings to achieve more accurate and relevant data. They also mention that the cap on mentions can pose a challenge for organizations with smaller budgets.

  • Speaking to a sales associate and knowing specific requirements: Users advise potential customers to have a clear understanding of their needs and objectives before investing in NUVI. They recommend speaking to a sales associate to determine if NUVI is the right fit for their company.

  • Taking advantage of customer support and integration capabilities: Many users highlight the importance of utilizing NUVI's customer support for seamless integration and real-life use of the product. They also recommend exploring NUVI's integration capabilities with other tools.

Overall, users appreciate NUVI as an effective tool for social monitoring and marketing management. However, they also caution about certain limitations, specifically in regard to sentiment data and Facebook analysis. It is suggested that potential customers thoroughly research and demo NUVI before committing due to its price point.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 1 out of 10
Vetted Review
Verified User
NUVI is supposed to give you a more in-depth ability to listen across social channels, and while this may be true, I found the data and reporting takes a lot of time to figure out and sift through and did not exactly deliver the result I was looking for, which was intelligence around keywords, conversations, twitter hashtags, negativity ratings, etc. The other thing to be aware of, that is not made explicitly clear on the website or in pre-purchase conversations is that you have to sign up for a year long contract at a minimum of $300/month, so make sure before you sign on that the tool will deliver what you need for that monthly expense.
  • If you want to read Twitter feed for specific keywords, it works, but other tools do this for much less money and are easier to use. They say you don't have over usage fees, but that's not true. You go over your "mentions" and they try to make you go from $300 to $500/month.
  • You can get a glance at your own and competitors twitter feeds and see a heat map of the world where your search terms are being talked about socially.
  • Make it super clear you are signing a one-year contract and also that it will automatically renew.
  • Make it clear that if you do set up the monitors correctly, you WILL go over and have to pay more than $500/mo for the tool that is really hard to use.
  • Make it clear that it's really about Twitter and no LinkedIn and if you include RSS, Tumblr or Reddit feeds, you will go over immediately.
I have found that using a combo of tools like Buzzsumo and Nimble together, for less than $100/mo, provided me with the intel I needed in a very intuitive easy way with no annual contract, or a tool like SalesForce or HubSpot - costly but more worth it depending on your goals. Pretty much, I have used HootSuite, Buffer, HubSpot, Buzzsumo, Nimble, various Twitter tools and have found them all to be super useful for social media and inbound marketing.
Social media marketing and analytics
  • I wish I could say positive. At this point it has been a complete loss of investment. I have tried to find the value and brought on clients to review it, but it is so difficult to use compared to other tools, that I have not been able to show the value nor been able to pull value out of its use.
  • Buzzsumo,Nimble,HubSpot,Buffer,Hootsuite Pro,rignite
Nuvi may be the right tool for you, but do your homework and compare them to the other tools listed above to find the right one at the best price in meeting your desired goals. Also, I personally prefer monthly payment v. year-long contracts UNTIL I am 100% sure I can get a ROI – many social monitoring and listening tools allow you to choose, monthly or annual (with discount) whereas NUVI only has annual contract pricing.
I have just gotten out of my contract and NUVI was very nice to extend more help to me in finding out ways the tool could be useful, but at this point, I declined as I've already spent months using it and still having difficulty. Perhaps for some other businesses or people, this is the perfect tool, just didn't work for me.
No
  • Product Features
They said they had features that in fact they don't. Plus they say there are no overage fees, but in the 2nd month, I went over so they tried to tell me I needed to up my $300/mo contract to $500/mo even though I was already saying the tool was not delivering as promised.
Read the fine print, not what they say on the website or on the phone. Read the fine line print and NOT SIGN UP!
  • Seeing the Twitter news feed. The rest, the heat map, the negativity factor, the seeing what's being said on other social channels besides Twitter, the setting up of monitors, all of that is either very complex OR worse, inaccurate information. No hashtag or keyword or competitor intelligence. Very misleading from what they tell you and they also don't tell you that you are locked into a 1-year contract with no opt-out clause. Bad Business.
  • See my previous comments.
See my previous comments.
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