Azuqua does have the capability to eliminate certain manual tasks, and the branching capabilities mean that it is simple to add verification to the process of information transfer. Instead of just moving data from one place to another it can be verified or compared to something else first, then Azuqua makes the decision to move it or not. This allows confidence that the information stays accurate.
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I used Azuqua to integrate Salesforce Opportunities and Wrike projects to eliminate manual effort and to extend the sales -> delivery process to be an end to end as possible. This was a major step forward for my organization. I also used Azuqua to integrate Salesforce Cases to automate customer updates when case comments were added. This introduced consistency in how we communicated with clients.
For example, when a specific tag was added to a Zendesk ticket and it had a linked Jira issued, a person would need to remember to go into Jira and add the label to the Jira issue. The label is critical to the Jira workflow as it increases its priority. Azuqua has solved this problem by automating that process.
If your company works on a scale you need to automate as much as possible. By virtue of the "cookie cutter" nature of our projects and the divided silos of our team, we needed a tool to link all the triggers and apply appropriate naming conventions and project status values. Someone, at some point, has the burden of generating a datum; your operation and flow are best served to carry that over, not to replicate the effort, and to synthesize that information. We rarely get a single source of truth nowadays but having an assembled data feed with integrity works pretty good.
We have achieved the benefits of the Azuqua Platform by eliminating the manual data collection coming from emails and generate useful metrics and reports and generate value to our customer.
Specific to our sales process, previously we relied on our sales people people entering prospect data in both our CRM and marketing automation tool which not only resulted in errors and delays, but also meant that a significant amount of our salespeople's time was spent not actually selling. Azuqua enabled us to make sure our sales force was dedicated to selling, while ensuring that our data is processed correctly and quickly.
It has been somewhat of a task to get there, mainly because what I'm asking for is a hard metric to nail down. But, overall yes, Azuqua has helped to automate and eliminate human error in many ways within our organization. That is why we kept using them after Smartsheet built something that was pretty similar in functionality and native to their application. It just wasn't targeted enough for some of the harder metrics.
Data integrity was paramount when scaling a system that was full of human errors. By migrating to another project management software solution we minimized the human error but in term added another system for data entry. By utilizing Azuqua, we were again able to minimize duplicate entry and make sure that all systems spoke to each other and shared the same data.
We have multiple personnel throughout different divisions that need access to the start date of a project. We have multiple sheets in Smartsheet to track those dates for the various departments. Azuqua has helped unifiy the start date but updated all the sheets when the date changes, which is often in construction. That way, our project management team, accounting team and closeout team are all on the same page and utilize the same data for their department specific needs.
It has accomplished the minimization of duplicate data across our teams as our data is only as good as the user inputs. We have used Azuqua to trigger run information through complex processes very successfully.
Yes, we have been able to build integrations that take human error out of the equation. It has been a success.
In automating the process of turning support form entries from Smartsheet into cases inside of Salesforce, Azuqua worked exactly as we hoped. Building the integration was simple and fast, and the result was that the task of just creating these cases, which formerly used up to 2 hours of our time per day, became automated. It also allowed us to throw the case number back into the form entry, allowing us to reference easily in the event something went wrong, and making it easy to identify if a support form entry was "missed" for any reason. Azuqua consistently made all of this easy, and also allowed for built in error handling so that we would be immediately alerted if something went wrong.
Two years ago we had an FTE 100% resposible for manual processing related to data quality type tasks. If we had continue on that manual path we would probably have about 4 FTEs at this point. We currently spend about 10% of one FTEs time performing Azuqua maintenance on the automation of these tasks. Best part is we have no manual data quality issues anymore.
Yes Azuqua has eliminated a bunch of our manual tasks with CRM and Project creation.
We still have some issues as a flow will end up "broken" and we have to manually fix it. Other than that, Azuqua itself is easy to understand and saves time on our end.
Yes, Azuqua has provided us with the capability to eliminate manual tasks in a number of areas, specifically in Smartsheet. We have thousands of rows of data that need to be kept up-to-date in real-time, and with Azuqua we were able to automate a number of "update" tasks that were previously done by humans.
We do use Azuqua to automate a process that in the past was very manual. By doing this, it also allowed for less human error and for our records to match perfectly. We specifically use Azuqua to auto create contacts in Salesforce based on users being created in our own internal product. I think we are underutilizing this feature and could automate more.
Certainly for our second use case of automated update requests, Azuqua has enabled us to eliminate a very laborious manual task.
We have been able to eliminate manual tasks and improve data quality by taking the manual work out of system updates. We have complex projects with many teams involved. Asking them to update multiple systems meant data issues and often stale information. Azuqua has eliminated the need for people to do this and thus has improved our data quality.
Yes, this is exactly what we use it for. We have eliminated the manual task of dragging and dropping files to a shared folder for everyone's access.
Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management product.
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|Deployment Types||On-premise, SaaS|
|Operating Systems||Windows, Linux, Mac|