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Olark

Olark

Overview

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

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Recent Reviews

TrustRadius Insights

Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the …
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Olark is worthwhile!

9 out of 10
April 25, 2021
Incentivized
Olark is an incredibly useful resource in our organization as it allows us a quick bridge access to our customers through our website.
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Olark is Okay...

8 out of 10
May 08, 2019
Incentivized
Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to …
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Olark for Customers

8 out of 10
January 31, 2019
Incentivized
We use Olark to interact with our online visitors. It is used by our Guest Experience team and it has really helped elevate our guest …
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Olark gets it done.

7 out of 10
August 16, 2017
Incentivized
We practice all-hands support so Olark is currently being used by the entire team. We use it to talk to prospective customers and answer …
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Olark is great!

10 out of 10
June 10, 2016
Olark is used by the customer success team at TrackMaven for communicating with customers while they are in our application. We use it …
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Try Olark On a Lark

9 out of 10
August 13, 2014
Olark is primarily used in the customer service department of our company. Olark allows us to directly connect with and support our …
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Pricing

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Self Service

$19.00

Cloud
Per Agent Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

What is Olark?

Olark Video

Olark Demo

Olark Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Olark starts at $15.

SnapEngage, LivePerson Conversation Cloud (LiveEngage), and ClickDesk are common alternatives for Olark.

The most common users of Olark are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.

Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
  • I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We've been able to turn around sales we might have lost when the customer has trouble with payment. This is very frustrating for them and you can loose them quickly.
  • By offering a coupon when the customer chats with us we have a better chance of keeping them on the site and completing the sale.
  • I wish the chat alerts were more visible. When you are working and concentrating on other tasks you can miss the sound. We have missed chats.
May 08, 2019

Olark is Okay...

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Since using a chat program we've been able to serve more customers
  • Customers rave about out chat services!
  • Gives customers a one click solution for reaching out for help
January 08, 2019

Chatting Made Easy

Adam Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Olark allows my customer support team to respond to inquiries much faster than before.
  • We have seen an uptick in sales as we are able to address more questions from website visitors.
  • We have changed the design of our website based on chat feedback and questions obtained through Olark.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We have not had the huge expense of programming chat into our website. Olark stayed even when our Webmasters did not.
  • We did not have training costs involved in teaching a system to various employees because the Olark system is so user friendly.
  • We have also been able to track some of the questions or concerns that are repeatedly being chatted about out products and take steps in the right direction for correcting those issues rather than guessing.
Quinton Myers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • An easy alternative for our end users to engage support without having to pick up a phone. We've seen an increase in how many chats vs email and phone calls.
  • ROI is definitely a plus as the pricing for olark is very competitive.
  • Even our internal stakeholders utilize the platform to contact the help desk, thanks to olark.
August 13, 2014

Try Olark On a Lark

Lindsay Bytof | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • I believe our customers are much happier as a result of us being able to directly address any issues they have - cancellations, technical difficulties, profile assistance, etc. This fosters return customers.
  • Negative impact would be that we spend time speaking with people who could not possibly be converted into sales leads - minors - who are on the internet to pass time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Better customer service by far - we are able to speak to multiple customers simultaneously and address various questions and concerns through one software program.
  • In many ways, it seems that we have an edge over our competition - several similar companies don't offer this sort of service and haven't even considered offering such a service.
  • Employee efficiency has also improved greatly - many employees are able to multitask and accomplish other tasks or assignments while operating the Olark Live Chat.
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