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Olo

Olo

Overview

What is Olo?

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

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Recent Reviews

TrustRadius Insights

Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for …
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OLO review.

8 out of 10
December 08, 2022
Incentivized
We use OLO to accept and manage online orders for our restaurants. The only issue I have with OLO is the credit card chargebacks. We have …
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Olo for the win!

10 out of 10
December 01, 2022
Incentivized
Olo assists me in daily averages, sales, and processing refunds for guests which can become complex if they have not ordered through our …
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Olo for the win!

8 out of 10
December 01, 2022
Incentivized
Olo is used as the platform for our online orders including 3rd party orders. It allows us to increase sales through online ordering.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Olo?

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is ChowNow?

ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

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Product Details

What is Olo?

2M+ orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations by capturing demand and managing guest orders from every channel. With integrations to 100+ technology partners, Olo boasts a large and flexible restaurant commerce ecosystem where brands can build a digital experience. The vendor states that currently over 500 restaurant brands use Olo to grow digital sales, become more profitable, and preserve direct guest relationships.

Olo Features

  • Supported: Food Delivery Management
  • Supported: Restaurant Payment Solution (Olo Pay)
  • Supported: Online Ordering

Olo Screenshots

Screenshot of Sweetgreen Online Pick UpScreenshot of Online OrderingScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Olo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States of America, Canada
Supported LanguagesEnglish

Frequently Asked Questions

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

ChowNow, Toast Point of Sale, and Aloha Cloud are common alternatives for Olo.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of Olo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(60)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.

Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.

The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.

However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.

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