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ON24

ON24

Overview

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

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Recent Reviews

ON24 is a win!

10 out of 10
January 29, 2024
Incentivized
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. …
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ON24 To the Rescue!

8 out of 10
January 23, 2024
Incentivized
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Event registration (357)
    9.6
    96%
  • Q&A (378)
    9.6
    96%
  • Slideshows (359)
    9.3
    93%
  • Record meetings / events (362)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

98 people also want pricing

Alternatives Pricing

What is Eventleaf?

Eventleaf is event registration software by Jolly Technologies. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track invitation status, manage contacts, and sell tickets online.

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…

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Features

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.7
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.6
Avg 8.3

Virtual Event

These are features for Virtual Event software.

8.6
Avg 8.1
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Product Details

What is ON24?

Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.

ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

ON24 Features

Virtual Event Features

  • Supported: Email marketing
  • Supported: Audience engagement
  • Supported: Event analytics

Online Events Collaboration Features

  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Handouts

Online Events Marketing Features

  • Supported: Branding options
  • Supported: Integration to Marketing Automation
  • Supported: Attendee list export

Online Events Security Features

  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list

Online Meetings / Events Features

  • Supported: Calendar integration
  • Supported: Record meetings / events
  • Supported: Slideshows
  • Supported: Event registration

ON24 Screenshots

Screenshot of Red Whale creates webinar series, Deep Dives, to engage General Practitioners.Screenshot of SAP Concur takes its customer activation workshops virtual with ON24.Screenshot of Atheanhealth broadcasts an authentic conversation with industry thought leaders to its audience.Screenshot of SAS creates webinar series, Analytics in 20, to education product best practices in short amount of time.Screenshot of NVIDIA creates always-on content library filled with webinars with ON24 Engagement Hub, segmented by different languages and geo-locations.Screenshot of ADP, using ON24 Target, creates personalized landing pages to encourage and accelerate ADP benefit enrollment.  This resource page has on-demand webinars, help articles and ways to immediately enroll.

ON24 Competitors

ON24 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

GoTo Webinar and Webex App are common alternatives for ON24.

Reviewers rate Q&A and Event registration highest, with a score of 9.6.

The most common users of ON24 are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(628)

Attribute Ratings

Reviews

(1-25 of 425)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Audience console that you can design completely to your organizations brand
  • A lot of engagement options during webinars, both live and on demand
  • A lot of data to report on and that we use for follow up
  • Integration with Hubspot that helps us with the automation AFTER a webinar
  • Dutch is not supported yet as a language for On Demand captioning
  • More flexibility on registration pages
  • Easier integration options for Hubspot. The integration it pretty complex and not that out of the box
Alex Gant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Immediate analytics following webcasts
  • Quick and efficient tech support
  • Recommendations on ways to improve engagement
  • Extra emails to participants more than 1 day after the webinar would be nice so we could have some extra touchpoints
  • Some overarching year-over-year analysis would be great
  • The ability to omit specific events from data reviews in case we don't want to include a smaller invitation-only event or internal event into our data scores and averages
April 03, 2024

ON24 Platform Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Admin User Interface
  • Platform/Tech Stability
  • Service/Support, Training, Knowledge Center
  • Continuous Development & Feature Inprovements
  • Update Admin UI and setup process for Simu-Live webinars
  • Allow more Admin Users per workspace/contract
  • A webinar setup 'wizard' or 'checklist' UI that ensures all the puzzle pieces are in place for webinars - there are a lot of moving parts and options which can be difficult for a new Admin
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Registration
  • Ability to customize automatic email communications through system
  • Customer Support, my CSM is very responsive and proactive.
  • Connectivity can sometimes be a difficult.
  • the pop ups and screen view in elite studio is a bit daunting for the older non computer savvy folks at my firm
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provide interactive screens
  • Provide customizable screens
  • Allows speakers and moderators to communicate behind the scenes
  • Allow audience members to chat
  • Allow speakers to more easily change content on the fly
January 23, 2024

ON24 To the Rescue!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Cloud based technology
  • Ability to facilitate virtual client events
  • Call and video quality
  • Analytics and Reporting Capabilities
  • Customization of branding elements and registration pages
  • Integration with Microsoft Outlook
Martha V Padilla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • report URL dashboard
  • multiple webinars at the same time.
  • having online guides + the webinerd community
  • Emails should have analytics too
  • Key moments did not make a good impression on me, the idea is good but when I embedded it into the email it didn't work or look properly formatted.
  • I dislike that on the elite studio update it took away the webinar title and the webinar id number.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Being able to customize the branding of the webinar console is unsurpassed
  • Reporting is stronger than most webinar platforms, although a bit buggy in spots. Their legacy reporting interface was a lot more user-friendly than their current interface. You can still access legacy reports, and that's how we pull all of our data.
  • Event setup is easy once you get the hang of it, although a bit limited in spots.
  • Slides-and-audio webinars work flawlessly, but ON24 is still trying to catch up to other vendors when it comes to video. The interface is buggy, connection issues occur with 10-15% of our presenters (even when they're using the ON24-recommended web browser and configuration), and there is no native support for backgrounds like you find in Zoom and other platforms.
  • The new Elite Studio interface took a step forward in some areas, but a step backward in others. They took away the ability for presenters to mark audience questions as high, medium, or low. Other aspects of the UI are just broken—like sometimes the Q&A pane disappears completely for presenters. Months after reporting the bugs, they still exist. ON24 has provided workarounds for some issues but hasn't fixed many of these underlying bugs.
  • For video events, there's no way to spotlight individual speakers. If you have a presenter who doesn't need to be on camera for the entire event, they appear as an ugly black block for most of the event, with no way for the producer to get rid of it. The voice recognition is not great, which often leads to an awkward 3-5 seconds where one presenter is on screen but another one is speaking.
  • There's a learning curve for new presenters. Doing rehearsals with the software in advance is a must, and explaining all of the controls in a live 30-minute walk-through is necessary. It's not as intuitive as a platform like Zoom or GoToWebinar. There are lots of things that need to be explained to new presenters.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • on-demand webcast
  • RTMP streaming
  • simu-live
  • lobby music choice
  • not being able to delete the first slide deck (only replacing is an option)
  • CS rarely reads the event ID in the chat and instead always asks for it
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use interface.
  • Very little tech problems. easy to connect for producers and presenters.
  • Easily accessible backend reporting.
  • Great customer service.
  • Storyboard. Lately, I have to minimize the window to be able to drag the storyboard and see it. Used to not have this issue.
Jennifer Browning Peters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Engagement tools to help audience members focus on the important pieces of the material.
  • Back end analytics allowed for us to understand customer sentiment.
  • Produce live panel discussions in addition to showing slideware and polls.
  • Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.
  • Unless you had a primary user license, notifying the support team of an issue during a webinar was difficult.
  • Recording audio slide to slide for on-demand webinars was sometimes wonky.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Lots of opportunity for customization of audience experience via engagement tools
  • In depth reporting on audience engagement and activity
  • Great customer support
  • Decent presenter experience
  • Updated UI
  • Better intergrations with Marketo, Wordpress, and Drift
  • Better documentation
  • Improved speaker camera options (filtering/mirroring)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use (internally)
  • User friendly (externally)
  • Quick replies to IT tickets
  • We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
  • Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
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