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ON24

ON24

Overview

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

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Recent Reviews

ON24 is a win!

10 out of 10
January 29, 2024
Incentivized
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. …
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ON24 To the Rescue!

8 out of 10
January 23, 2024
Incentivized
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Event registration (357)
    9.6
    96%
  • Q&A (378)
    9.6
    96%
  • Slideshows (359)
    9.3
    93%
  • Record meetings / events (362)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

98 people also want pricing

Alternatives Pricing

What is Eventleaf?

Eventleaf is event registration software by Jolly Technologies. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track invitation status, manage contacts, and sell tickets online.

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…

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Features

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.7
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.6
Avg 8.3

Virtual Event

These are features for Virtual Event software.

8.6
Avg 8.1
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Product Details

What is ON24?

Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.

ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

ON24 Features

Virtual Event Features

  • Supported: Email marketing
  • Supported: Audience engagement
  • Supported: Event analytics

Online Events Collaboration Features

  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Handouts

Online Events Marketing Features

  • Supported: Branding options
  • Supported: Integration to Marketing Automation
  • Supported: Attendee list export

Online Events Security Features

  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list

Online Meetings / Events Features

  • Supported: Calendar integration
  • Supported: Record meetings / events
  • Supported: Slideshows
  • Supported: Event registration

ON24 Screenshots

Screenshot of Red Whale creates webinar series, Deep Dives, to engage General Practitioners.Screenshot of SAP Concur takes its customer activation workshops virtual with ON24.Screenshot of Atheanhealth broadcasts an authentic conversation with industry thought leaders to its audience.Screenshot of SAS creates webinar series, Analytics in 20, to education product best practices in short amount of time.Screenshot of NVIDIA creates always-on content library filled with webinars with ON24 Engagement Hub, segmented by different languages and geo-locations.Screenshot of ADP, using ON24 Target, creates personalized landing pages to encourage and accelerate ADP benefit enrollment.  This resource page has on-demand webinars, help articles and ways to immediately enroll.

ON24 Competitors

ON24 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

GoTo Webinar and Webex App are common alternatives for ON24.

Reviewers rate Q&A and Event registration highest, with a score of 9.6.

The most common users of ON24 are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(628)

Attribute Ratings

Reviews

(1-25 of 28)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any issues do get resolved pretty quickly which is good. I'd say that in some cases though our 1:1 webinar support was lacking. There were times where my team felt like they knew more than the support person that we had hired to help on a session. It was really luck of the draw with some of our webinar support folks. Some were fantastic and went above and beyond and some were not so great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There are a couple of support staff who are very excellent in providing immediate assistance and understand the platform and nuances of technical aspects of on24 extremely well, but I also deal with support staff who don't understand my concerns and take hours to respond with solutions that may or may not meet our needs. General support is proactive in responses but do not escalate issues for me, rather asking me to submit technical tickets myself, which can add to frustration, if I have already reached out to support. Chat support is not worth my time since the individuals are not technical or qualified in my opinion and I always have to submit tickets for appropriate answers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They have always been there anytime we need help. If an issue needed to be escalated I was kept in the loop the entire ti,e and I knew where my request or issue was. I was also given a followup on what the issue was what they did to fix it and how to go forward
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
October 25, 2021

ON24 Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
They also respond quickly. Either with a response or with an explanation of who is handling the request/question/concern.
Joshua Chelmo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I wish they understand why something was happening and not just give a blanket statement of it will fix itself or it was most likely a one time thing. They tend to blame the user as well, not in a bad way, but its always the users fault.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I don't want to change anything about it as I have been using ON24 from 10 years and I have know how they have evolved and maintain their consistency in support and the product they provide. they are great in the market and can be a best choice for any webinar needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The event support for critical issues is night and day better than other providers. If I have a live event issue, I can reach a person instantly and they are equipped to resolve the problem. With other providers, it was waiting on hold for someone to read me the support documentation that I could read myself. On24 really delivers on customer service in all areas of the platform.
July 31, 2020

ON24 to the Rescue

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wouldn't say it's absolutely perfect but it is very good. There has been an issue or two where I've felt like I've had to explain my problem a couple different times and it can be frustrating. Overall though I feel like the team is responsive and genuinely cares about resolving your issue quickly and efficiently.
Miles Szkoda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've contacted On24 about 10 times over the 4 years we've been working with them with mostly minor issues and I've called their emergency support number 1 time when a speakers audio was acting up.

Every time I get a response the same day (or immediately with the call) and my problems are taken care of right away.

The support requests appear to go to someone who has the power to help me every time and they know what they are doing and what they are talking about. They definitely care about my success and want to ensure everything goes well.
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