ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
Recent Reviews
How ON24 Differs From Its Competitors
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Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
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What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
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Reviews and Ratings
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Reviews
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October 18, 2021
Great Event Tool for a Virtual World
Our Marketing team uses ON24 for live events, pre-recorded webinars, and the Engagement Hub functionality. It allows us to create seamless experiences for prospects who are interested in our products and services, from the minute they sign up for the webinar, to actually attending, to post-event follow-up, and to continued engagement with our resource library.
- Amazing resource library functionality
- Super quick response from support team
- Ease of integrations
- More room for custom coding
- Ability to adjust colors more
- Simpler functionality in signups
October 18, 2021
Excellent platform for webinars
We use ON24 to conduct external webinars for prospects and customers to deliver quality content to nurture and capture leads.
- It integrates with our CRM
- We can deliver recorded or live webinars
- It integrates with our advertising platforms to collect leads
- Possibility to export the webinar to other platforms as YouTube
- Possibility to share the video only with prospects
- Easier view of the registrations
October 14, 2021
Useful product that will shine after additional investment in preserving audio fidelity
ON24 is used across the legal and regulatory business for a variety of purposes, both internal and external-facing. We use it to run professional training for continuing legal education (CLE) credits, as well as to launch and advertise new products. For my division (legal education/law school business) specifically, we use the platform to allow the authors of our casebooks to present to an audience of peers on a topic of interest related to the course area(s) for which they [are] writing learning material. The platform easily facilitates audience engagement via the Q&A widget and is helpful for storing the video for future use.
- Modular applet design for both presenter and audience
- Q&A
- Presenter UI
- Freezing (sometimes a presenter's page will freeze while live)
- Audio skipping (audio fidelity can drop with 3+ presenters on at once, even when using good mic etiquette)
- It would be helpful if there were more options within the media player feed for presenter side-by-side video
October 08, 2021
If you like running webinars, you'll like ON24
We use ON24 to host 24 webinars a year. We've also just tested out creating our first two-day virtual summit with the software. It is widely used within the Marketing department. A few other departments have utilized the software with the help of marketing. It helps us to reach wide audiences in a safe and secure way.
- Security
- Integration with Marketo
- Ease of use
- Customer Service team can be slow to respond
- Engagement hub does not send out automated emails for registrants
- Need to allow speakers to blur out their backgrounds
October 08, 2021
Great tool with few things to improve
We use ON24 for webinars across all marketing departments. During the pandemic, the events strategy migrated to webinars, so ON24 was crucial in this change.
- Final user/attendee experience
- Reporting
- Automated emails for a webinar
- Speaker experience, the platform is not very intuitive for speakers
- Possibility to change the backgrounds for the speakers
October 08, 2021
ON24 - My Saviour in pandemic
ON24 is used in our organisation for the onboarding webinars that happen for all our global customers. ON24 is mostly used by the CSM community at Tableau. ON24 helped us to connect with the customers flawlessly at one go to get their issues resolved, helping us to onboard our existing and new customers.
- Putting up poll questions within the slide.
- Video and audio quality is best when it comes to ON24.
- Adjusting and using talk track is more comfortable.
- On the widget placing when it comes to audience view.
- If you could work on pulse check, as it always has a delay of 15 sec post opening.
- You may try adding breakout (our requirement for webinar).
October 02, 2021
1 of the best with a high ceiling
It is utilized for meetings. It allows for a customizable experience for all stakeholders. Great platform! It is fairly intuitive and has a simplistic interface. There are many platforms to choose from, but I would say that ON24 is one of my favorites. There is always room for improvement, but ON24 is a 9/10 in my book.
- Allows for a customizable experience
- Ability to change content almost instantly
- Allows specific privileges for specific parties
- Many ways to connect to presentations (phone, browser, etc.)
- Sometimes users experience a lag/freeze with content
October 02, 2021
Best in class
On24 helps us build and execute best-in-class webinars with excellent out-of-the-box reporting capabilities!
- Reporting
- Video capability
- Simulive
- Supporting lower internet speeds
- Supporting other browsers
- More intuitive presenter console
October 01, 2021
Business events without interruptions
It is used to host various webcasts and training for the whole organization. It allows for broad participation in meetings.
- Has a resource tab for accessing resources of the presentation
- Has Q&A section to allow for timely questions
- Easy to use
- Requires a strong internet connection
- Some glitches by participants in polling questions
October 01, 2021
ON24 Works Well for Webinars
ON24 is used for hosting webinars. It creates a professional, inviting experience and allows our team to effectively communicate with our prospective buyers. It is used primarily by the sales & marketing teams. We also host others on the platform, and we find they tend to have a good experience logging in and presenting.
- Easy screen share/slide share
- Ability to go back to a certain slide
- Engaging with the audience through questions/chat etc.
- It could make things more interactive - sometimes when I am presenting, I don't feel completely connected to the audience until the end when they can ask questions.
- Showing the notes on slides more easily.
October 01, 2021
Simple, Reliable, Advanced
ON24 is used across many markets in our organisation. We use it for hosting webinars targeting our customers. We have had issues in the past with webinar reliability, and the ON24 platform has reduced the stress associated with running large national webinars. It is a delight to work with, and we are more confident about the webinars we run. And this has led to less worrying about the technical aspects of the event and spending more time creating a great event.
Additionally, ON24 provides us with the analytics and insights we need to understand the performance of our webinar, whether it was engaging, whether the registration page was attractive, etc.
Additionally, ON24 provides us with the analytics and insights we need to understand the performance of our webinar, whether it was engaging, whether the registration page was attractive, etc.
- Analytics
- Easy to use
- Professional
- Reliable
- Customisation
- Console user-friendliness for non-tech savvy individuals
September 28, 2021
ON24 for Webinars
We are using ON24 to run our customer onboarding sessions (one: many formats). This tool is being used by only our group, which is the Customer Success group. With the help of the ON24 tool, we are solving customer onboarding problems where we are running sessions, and our new customers can join those sessions and accelerate their adoption.
- Great tool for one to many webinar sessions.
- We tried other tools as well, but one of the most unique features is the feedback survey in between our sessions.
- We can run Simulive sessions where we don't need a moderator to moderate that session, and in our case, this works smoothly.
- Intuitive interface which is super easy to use.
- They don't have support for background change (in this virtual world, we need that feature because all of us are working from home)
- No emoji support
- Lag in the engagement activity (which goes up to 45 sec)
September 27, 2021
ON24 Delivers a Clean and Convenient Product for Broad Client Interface
My company has utilized ON24 to organize webinars and conferences with our client base. Due to the challenges with COVID, we have been unable to hold these events in person but have had a great deal of success with the digital platform. There has been a significant benefit to the ease of use and effective interface for technically oriented conferences.
- Overall user interface
- Q&A
- Document/presentation availability and download
- Ease of use from a presenter perspective
- Event support from ON24 staff
- Live presentation review, tracking
- UI customization
- Toggling between presenter and audience view
September 13, 2021
ON24 delivers the message
At our company, we use ON24 to stream our marketing presentation updates. Sometimes, these are live streams, and others we pre-record our content and upload prior to the session. ON24 provides a 'presenter' portal where we can see all the attendees, prioritise and respond to questions, and have internal chats.
- Manages live webcasts
- Enables presenters to be live or use prerecorded content
- Tracks attendees and collates questions
- The presenter user interface could be simplified to clearly show what the audience is seeing.
September 10, 2021
Great education platform
Score 9 out of 10
Vetted Review
Verified User
I used it as a presenter for a continuing legal education event. It was a great platform. I could control slide advancement as well as see upcoming slides. It allows private communication (text) with the host and other presenters. It also has a good question platform for those attending. The mic and camera mute buttons are also convenient.
- Slide control
- Private communication with host
- Mute camera and mic buttons
- Private voice contact between presenter and host
September 05, 2021
ON24 in a nutshell
First we use it as a tool to get all doctors together and we sponsor the event as a company and get the doctors KOLs speakers. The problems are that we have a huge issue regarding paying the bills of the event as we need to open a PO after ON24 sends a quotation, and they need minimum 10 webcasts per PO and this is not always applicable, and also they need it before the event which is also not easy, the best option is to pay by a credit card or event by event as also in Egypt we need a hard copy and ON24 doesn’t send us a hard copy and this is a problem in the country not the company but we need to obey the country rules but if it is on credit card it would be easier for us.
- Branding the event perfectly.
- Strong server without any disconnections.
- The dry run sessions are really helpful for all the users.
- Increase the surface area of the presentations for the presenters.
- Payment methods.
- Sharing the screen rather than uploading it before the event.
ON24 is being used across our entire organization. We use it as a way to host monthly webinars with our developers and customers.
- Reporting.
- Surveys.
- Transactional emails.
- Registration page.
- Dial in bridge for speakers.
- Virtual backgrounds for speakers.
- Larger PPT side limit (currently 50).
- Easier to upload PPT to system.
- Less stringent PPT requirements when uploading.
July 22, 2021
Great Interactive Webinar Platform
ON24 is mainly used by our marketing team across business lines. It allows us to engage with prospective and current clients with informative and interactive content. The problems it addresses is how to reach a wide audience in times that are convenient for them in a way that is convenient for them.
- Engaging users - It allows attendees to engage with polls, bios, resources, and more all within the console. It looks great and can help keep people engaged if they aren't super interested in the content.
- Technology - There are no downloads involved! Huge Plus!
- Reporting - The reports and salesforce integration are super helpful and reliable.
- Set Up - The set up is not the most intuitive and takes a bit to get used to.
- Console - The console is also a bit confusing.
- Attendee Help - This is a unique platform, so helping attendees navigate could be a improved.
July 14, 2021
Overall a Robust and Complete Virtual Event Management Tool that needs some updates (but they seem to be coming)
On24 is being used for the whole organization for webinars and virtual events. The scale of events ramped up when we needed to put face-to-face events on hold.
- Lots of features and ability to link content for users
- Video quality for webcasts is generally very good
- 24/7 customer service chat is great
- Interface looks very good as an audience member
- Lots of reporting options
- On24 Elite Studio and PMX, not the most user-friendly for those not familiar with the technology. Odd things like black boxes show up if you have presenters with video off in multiple presenter views. And the best experience to view live is to actually view live - the "audience view" in the console is not great to use.
- The Virtual Environment is very manual, tricky to use, and creates a lot of work to do simple things. For example, the coding for email reminders can take a long time to format just right (even just highlighting and putting in one font doesn't tend to fix anything) and spacing can be challenging on the site.
- Wish there were more interactive technology features like 2 way video. I think some of this is coming with breakout groups, but it's still in beta testing and you don't have the ability to record or use polls.
- Would really like to be able to do simu-live with live video Q&A capability. Don't understand why this is not an option. It comes up very often.
- Reporting often does not line up between being in the on24 elite console live, the on24 elite reporting, and the virtual environment live view reporting (When we are linking the On24 Console to the Virtual Environment). A lot of discrepancies show up and we need to be very careful what we show to our internal clients, otherwise they may not trust the data.
- Don't love how the Virtual Environment is set-up as one campus. Creates a lot of confusion for registration reporting, especially those that are already registered for another event in the environment.
- Uploading .ppts and files to the On24 elite console can take a very long time (hours sometimes), which can be problematic when users make last minute changes.
July 13, 2021
I am a Champion for On24
On24 is used across multiple business groups at Honeywell. We have used it to supplement live events during covid and will continue to use it as an integral piece of lead generation. We host regional and global customer events, advisory board events, thought leadership events, and much more. This has allowed us to reach our customers on a much broader scale than small individual live events.
- Ease of use for both the presenters and audience - user friendly
- Capture data and analytics in relation to the audience, both live and on-demand
- Reach customers without over extending budgets and time allowances
- Virtual backgrounds! They are VERY much needed.
- Flexibility in the audience console build - layering, snap grids, compatibility of media
- User-friendly and eye-appealing dashboard rather than just a list of events - ways to sort and file events in folders to manage large amounts
I believe company-wide ON24 is being used by many different departments. We use it to host webinars for our clients and sponsors. Our sales reps sell webinars as part of a comprehensive marketing package and as a PM, I help facilitate the webinar and also handle all the back end logistics of setting up the console and making sure everyone knows how to use the platform.
- Simple user interface for managing webinars.
- Great audience interface.
- Intuitive functionality, you can figure things out pretty quickly.
- Great customer support.
- Virtual backgrounds would be a nice feature for our speakers.
- Being able to direct the camera ourselves when someone is talking vs having the computer audio decide who gets the camera.
- Not maxing out participants on the back end.
- Greater control/options for video clips.
We started using On24 at the beginning of the pandemic as we transitioned from in-person conferences to all virtual, and it has allowed us to continue to deliver the content of our conferences and webcasts to our members.
- Analytics
- Our dedicated rep, as well as tech help associates, always respond ASAP
- They seem to take seriously the feedback and suggestions, and implement those to make a better product for everyone
- Would like to see more customization options in some parts
- Can be glitchy, but they address them quickly
- Networking
- Interacting with speakers
May 31, 2021
Not perfect, but extremely helpful
ON24 is used as a free educational platform for our customers to deepen their knowledge about trending topics. Right now, it's only used in a few of our departments with Marketing being the main point of contact for all use cases. The main problem ON24 addresses is not being able to meet with people in person. It gives us a way to connect with customers from all over the world, anytime, anywhere.
- ON24 has a lot of widgets that can be added to the console to increase engagement from attendees. These widgets allow you to host a live webinar, pre-recorded, or a mixture of both with ease.
- Very responsive customer support team. They provide links and photos to help you with your issues as well.
- Setting up a webinar is extremely easy. You hit create and just go down the list on the left-hand side until it's complete. Super simple!
- Reporting- even with tags it's hard to get a definite number of performances of a webinar. There is no simple way of seeing if someone is new to the system or a repeat viewer of our webinars.
- Cannot delete a webcast. When we were first starting out on the platform, we did a few test runs. Now they just clutter up the list. We also had a few webinars that we took the recording and uploaded to be an on-demand series. They too now just clutter up the home page.
- Not all of the widgets are trackable. We created an image with a URL and it wasn't until after the webinar that we realized there was no tracking and we had no idea if this worked or not.
May 27, 2021
Good for you but needs work too
[Used for] Virtual events that replace in-person events. Marketing produces the events to support advertising initiatives and editorial promotions, in addition to ability to create events to generate revenue through sponsorships, usually of similar events that been held in the past as live events. So we could recoup some of that lost revenue stram during the pandemic shutdown.
- Registration and reminder email function
- Professional looking video product for virtual presentations
- Data and analysis on attendees and attendee behavior
- Size recommendations for graphics on the console screen are completely off and what you create as the screen users see is not sizable to different size screens. If I create and size things to fit a large screen, small screen users can't see everything, and the whole page is cut off -- by a lot. If I create to fit for a small screen so things aren't cut off there is a huge open space on large screens and all the functions/engagement tools are tiny. Real problem!!
- Another real problem!! The 5-10 second delay in a live presentation between presenters and producers working the console. A presenter can ask to flip a screen or show a video or prompt a poll but the producer will push it out and it doesn't actually show to the audience until 5-10 seconds later creating dead time in a program. The presenter doesn't know if it's going to show then or not, creating confusion.
- Console screen creation MUST have a back/forward button option and not automatic save. While designing if you want to try different things and if you don't like it you can't go back/forth. Otherwise you have to start ALL over and guess what you did before. Problem!
- Huge problem!! Video file size restrictions. What On24 recommends is sub-par for industry standards to be good quality. It's a blurry mess at their file size. We override it because it's so bad but I have to fight for it every time.
- Need the ability to create your own graphics with fonts and color choices and sizes on all the text and images not just in some places. Need color wheel thing and not have to guess #s for colors.
- Need to change the automatic default of the bios for a carousel registration page. I want my own graphics there but if I do that it negates bio engagement tool on the video screen.
- Need ability to give direction to presenters while live production. Some kind of tweaks to how they watch the screen for questions and directions. Once they start they can't pay attention to all of that.
May 27, 2021
Good alternative during difficult time
ON24 is currently being used by the Events and Community Engagement department of CISCRP. We have used it over that last year to turn our in-person health education events virtual. It has been helpful to have a program such as this to continue servicing these communities we work with.
- Provide metric reports.
- Polling questions throughout the webinar.
- End of event survey.
- Emails out to audience.
- Call to action within the lobby.
- Ability to link to other materials within the webinar.
- Tighter window of editing time (2 hours before event you are locked out).
- Having to clear cache to see updates.
- Only 10 people in live audio, has caused issues in the past.