ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
Recent Reviews
How ON24 Differs From Its Competitors
Awards
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Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
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What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
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Reviews and Ratings
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Reviews
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May 19, 2021
The benchmark platform for webcasts
ON24 is used on a weekly basis to host our global webinars and digital events. It is also used as a media resource for digital conferences and internal engagements.
- They have a great browser-based platform for their audience.
- It's easy to produce a high-quality event through the software.
- Syncs well with other marketing platforms.
- Not a fan of the new UI.
- Many speakers have asked for background filters similar to Teams and Zoom.
- I would like it to be easier to edit webcasts. Right now it is not easy to edit or delete something from the middle of a recorded event.
May 19, 2021
Good, solid webcast platform
We use it for marketing and product support services. We mostly use it as a training tool for current users (as well as a way to keep them updated and trained on new product features) but also for lead generation via thought leadership webcasts.
- I like the multi-registration pages that allow users to view multiple webcasts on one registration page.
- Easy to actually run a webcast.
- The quickly available on-demand versions of webcasts are great.
- Having to have both a producer and a presenter can feel redundant at times when really only person needs to be present.
- More formatting options for emails would be great, to help them become more branded.
May 19, 2021
Best of Breed with ON24
ON24 is used by our marketing team primarily. We implemented ON4 about 18 months ago after participating in a short series of webinars hosted by third parties. We use webinars in a demand function role to promote our product updates, brand awareness, and internal thought leadership.
- Very stable webinar platform, little issue with technical problems during live webinar events.
- Simulive meetings are a huge time saver.
- Intuitive back end presentation manager.
- Better engagement analytics options.
- Integrated dial-in phone option for attendees.
It's used across the whole organization. All kinds of events are being hosted on ON24 - town halls, kick-off events, conferences, client seminars, etc.
- Easy to handle - one minute on the platform and the audience knows how it works.
- No downloads necessary.
- All relevant information - widgets - on one surface / screen.
- Works for all users on all devices.
- Breakout rooms / possibilities.
- Interaction possibilities for informal networking.
- Performance within the companys IT network - e.g. without HIVE the performance of video and sound might be poor.
- A word cloud feature would be nice.
May 18, 2021
Paid Review - but brutally honest
We use it to offer programming to clients and internal attendees. This platform is typically used for events that qualify for CPE credit as the automatic processing of credit is a huge benefit to the process.
- CPE Credit Processing.
- Ability for multiple presenters to control the deck.
- Ability for attendees to customize their experience.
- Reporting, especially across multi-registration events.
- Uploading capabilities/quirks.
- Response time of links on analytics to pull up reports.
- Support response.
- Survey design (lack of ability to use standard survey easily - i.e. library to choose questions from, for example).
We host our external virtual events through the ON24 platform. It is being used by our Events team. During covid it allowed our business of events to continue while we could not physically meet in person. It also allowed us to reach a broader audience outside of the Washington, DC area.
- The ability to customize and make each event attendee console look unique.
- Very user friendly for creating and building out the webinar.
- Great customer support via chat and email.
- More producer control over the presenters using the Elite Studio (ex. being able to turn on/off their cameras, being able to choose who is showing on the media player, if someone is dialed in it could show a default dial in screen rather than the last person on video who spoke).
- More producer control over the new chat feature during live events.
- For the related content in the post event reports for them to be broken down by which related content widget they were in and the ability to download the entire related resources like you can for the Q&A and survey questions rather than just individual resource files or links.
May 18, 2021
No Contest - ON24 or bust
My department uses it to conduct webinars our sales team sells to our clients. We also use it for an internal Learning Conference we host.
- User friendly.
- Rarely issues of any kind.
- Constantly updating and upgrading their platform.
- Take your platform suggestions and implement it.
- Great customer service.
- Registration page.
- Pre-record with video.
Our marketing team uses ON24 to host regular customer, partner and prospect webinars. Previously we have also used the Engagement Hub and Target pages to support our virtual events but removed that functionality in our recent renewal. Knowing that we would need to increase the number and quality of webinars and virtual events that we hosted through the pandemic, we were looking for an upgrade to GoToWebinar, which we were using previously.
- Integrated and customisable registration pages.
- Extensive options for interactivity and audience engagement in the console.
- Choice of options for webinar types - simulive is really useful.
- Online support team quick and responsive.
- Seamless transition from live to on-demand webinars using the same links.
- Can be unreliable - very bandwidth intensive so audience and presenters can have issues with video quality, losing connection while presenting etc. Advised by support to clear cache constantly.
- Not always an intuitive user experience for webinar setup - for example multi registration setup.
- Great ideas that don't always work in reality - for example very poor closed captioning and translations.
- Tracking attribution for webinar registrations from paid promotional campaigns is challenging.
May 18, 2021
ON24 review
We use to host webinars and virtual events across the whole organisation.
- New interface for producers is good.
- Integration with Salesforce, Marketo, etc.
- User experience.
- Some live sessions still experience issues - very stressful.
- Downloading multiple reports from a session is a pain - would be great to download all-up report in one document. For example - if I have 4 resources in the resource widget - I have to open every single one to see the engagement and download rather than a consolidate report.
We use ON24 across our marketing organisation, to engage with and educate leads, prospects, customers and partners. ON24 enables us to convert leads to prospects helping move them down the sales funnel until they are customers. We then use ON24 to educate and inform our customer base.
- Pre-recorded webinars.
- Allows multiple stakeholders to collaborate on one webinar.
- A robust platform, which ensure smooth execution of virtual events.
- More live event functionality e.g. Breakout rooms, roundtable capabilities.
ON24 is used in our department to conduct webinars which provide advanced guidelines on how to use SAP Customer Experience Products.
- Professional appearance to customers.
- Easy management of sharing resources with attendees.
- Sophisticated Q&A management.
- Reoccurring connectivity issues.
- Hard to learn for newbies.
- No editable backgrounds in webcam.
May 18, 2021
Lifesaver for our Company During COVID
ON24 is used by my department to support all external client webinars, which have been held up to 2x per week. We have had numerous webinars reach capacity and been able to provide critical information and guidance to our clients and contacts, especially during the pandemic. The platform is easy to use and our professionals have had no issues navigating the features.
- Easy to set up live events.
- Quickly provides on-demand recordings.
- Collects registrant info.
- Ties into our other platforms.
- The portal to set up webinars could be slightly slicker/more intuitive.
- More templates and customization would be great.
May 18, 2021
ON24 for all of your webinar needs!
ON24 is used as our organizations main webinar platform. Currently, the events team manages the tool and it is being used across the organization to support business units marketing needs to customers.
- Engagement - there are multiple application engagement tools you can use to interact with audience members.
- ON24 Educational Webinars - I enjoy attending the webinars ON24 puts on to help educate their clients on trends and how their products can solve specific issues.
- Easy Set Up - Setting up webinars is fairly simple once you are in the tool.
- Analytics - Analytics from a higher level (encompassing all webinars) could be easier to sift through. Analytics from an event level are easy to understand and navigate through.
- Folders to Organize Webinars - I wish there was a way to create folders to organize events that are past or approaching so they don't all show up on the same dashboard.
- Training Videos for Elite Studio - Have training videos going over how to use Elite Studio from a Live Audio/Video, Simulive and On Demand standpoint to share with key stakeholders who may not have an ON24 account.
We are using ON24 for our webinars and online events, primarily in marketing. It allows us a platform with multiple modules to have a customizable viewing experience.
- Recordings.
- Tracking.
- General platform setup.
- Could use a more modern design/UX.
- Better more seamless integration with Marketing automation or CRM.
- Multi-webinar events requires an extra add on for their Engagement Hub.
May 18, 2021
ON24 Review
ON24 is used for external facing meetings & events across the organization. We are a membership based Association with over 75,000 members so having a tool that can host large one to many seminars, workshops, and webinars was essential when considering a move to a fully digital environment.
- Production level back-end for producers & presenters allows for a smooth presentation.
- The Q&A module makes answering questions easy to organize and facilitate.
- The ability to customize each event to it's particular needs is easy and functional.
- The upgrade to the Q&A module reduced some functionality. I preferred the option to talk directly to one participant rather than only to send to all.
- I am often asked for virtual background capabilities by presenters.
- I wish there were a way to customize where the name showed on the screen. With captioning as well as the name, on the bottom of the screen, it is difficult to read.
- With the whiteboard technology, I wish there was a way to add text, and not just draw.
We live in a technical subject matter world. We have two audiences for our ON24 content:
- Internal employee training for our professionals.
- Public webcasts for our clients and referral sources.
- Being able to prepare a presentation and record it ahead of the webcast is beneficial. Technical subject matter can be difficult to present in a digestible format.
- Our users are not accustomed to operating in a studio environment. The platforms they're accustomed to include Webex and Zoom. When trying to use ON24, they become overwhelmed. I don't know how to improve this. I believe recurring users get beyond the issue. To assist new users, our firm has to provide an employee to act as trainer and producer. It's a burden we didn't expect.
May 18, 2021
Engagement in the new era!
It is used by 3 departments: investor relations (earnings call), HR (employee activities) and physicians training and certifications.
- Video and audio at the same time.
- CTA section is very useful.
- On demand version in different formats.
- Reporting.
- Video webinars without hard line audio (better online audio).
- Slides format: some sizes have an incorrect upload process.
- Pre-recording webinars.
We use ON24 for weekly training webinar, internal staff presentation and day long virtual conferences. We have several who use it across the company.
- Runs from a browser.
- Automated landing pages.
- Analytics.
- Sub-standard salespeople and sales process.
- Too many à la carte items.
- Nickel and dime you to death.
May 17, 2021
ON24 is far better than the rest
ON24 is being used by our marketing department to deliver webinars to prospects and customers. The marketing team manages and sets up the webinars but works with our product and special initiative teams to put together the content and present. A lot of the webinars we put on help us educate our audience on best practices in the industry and how our product fits into that. We've been able to grow a following and use survey data to tailor our content for our audience's needs.
- Makes managing a webinar easy. I've used other tools that are super clunky. If you've never produced a webinar, you could produce a webinar in ON24 with little instructions.
- The console is the best feature. It allows us to tailor each webinar and provide additional content. The experience is the same on-demand as it is live which is a bonus.
- It has robust features and flexibility. Adding polls and videos is super easy and launching them is even easier. The are always adding new features. The chat bot has helped a lot. It answers frequent questions. Managing Q&A is also easy. I can create folders and even push responses to the whole audience.
- We only use the video and screen option. That only allows our audiences to use computer audio to listen. It's posed a challenge because some companies have internal firewalls that block On24 and they can't even dial in to still hear it. On the flip side, our moderator doesn't like to be on camera and has to dial in using her phone which is poorer quality than the computer since she could use external microphones to help with quality. It needs more audio options for presenters and attendees.
- The new chat bot feature is great. It responds to common questions like audio or visual issues. Unfortunately, you can't program it. There are questions we get all the time that would be nice to program an auto response.
- The console builder is great but I wish there was a little more customization in the modules. There needs to be a way to set Font for everything instead of in each module where it could be inconsistent. There is also areas where you can't change font like the titles of the boxes. It's also hard to align things when building a console.
May 17, 2021
ON24 - A solid virtual event solution
We use ON24 as our go to online solution for virtual events. We have used it with clients and as a means to launch our editorial products. It has enabled us to generate a constant revenue stream and to host events with some of the leading brands in Latin America.
- ON24 seems to be continually improving. New features come out every few months.
- The ease of use has also improved. We find that guest speakers are easily able to navigate the platform.
- Analytics. The easily generated reports are well received by our partners.
- Some improvements still need to be made to the landing pages. I would like more customization options and marketing tools.
ON24 has been an invaluable tool to stay active with our customers in a virtual world. We are able to connect with others across the globe in a variety of delivery methods in an easy, interactive manner. The reporting is a major benefit to this tool and allows us to continually improve and ensure the next delivery is that much better. The engagement tools available help amplify the experience and enable our marketing activities. Truly love what this tool has to offer.
- Ease of use.
- Customization.
- Reporting.
- On-demand availability.
- Engagement.
- Simu-2-live additional features.
- More customization for console builder.
- Computer audio and mic availability for simulive simu-2-live recording.
We use ON24 for all of our prospect facing webinars. The tools is easy to use and easier to set up. The amount of data analytics we can pull is amazing and the integrations are comprehensive.
- Data analytics.
- Ease of use.
- Event features.
- Documentation.
- Salesforce integration could be better.
May 17, 2021
Excellent experience from an Elite user
We use ON24 as our webinar platform for the entire global organization.
- Easy for presenters to use
- Poll question capability
- ON24 recently changed access to the Reports link due to GDPR, but it's a bit painful. Granting access to Reports has to be manually done by the Elite ON24 user. ON24 doesn't always save the names designated to receive access, so there are usually multiple, frustrating attempts to grant access. In addition, it doesn't work to grant access in ADVANCE of the webinar.
- Pulse Check feature is essentially pointless and never used in our organization.
We use ON24 as our main client engagement platform. We produce weekly webcasts.
- Drag and drop editor.
- Customer support.
- Intuitive functionality.
- Account management is lacking.
- A larger library of fonts/images/backgrounds.
May 17, 2021
With ON24 strong performance despite pandemic
Due to the Corona pandemic, all our customer seminars had to be cancelled. These seminars form an important component of our service offering. With the help of ON24, we are able to maintain and even expand the training and continuing education offerings despite the pandemic.
- Professional appearance.
- Easy handling for participants.
- Easy access without software installations.
- anonymous participation (the other participants don't know who attends).
- analytics of participations is very well.
- offers the possibility to add polls during the presentation to receive direct feedback.
- Provision of certificates of participation.
- Q&A also via audio instead of chat only.
- better presentation of PPT despite the use of PPT features (Smart Art, Think Cell, Graphs).
- PDF presentation.