ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
Recent Reviews
How ON24 Differs From Its Competitors
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Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
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What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
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Reviews
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It is being used to run fund update webinars in Australia and other webinars in the US. It is used by two marketing departments across one area of the business.
- Easy to use platform
- Easy to download registrants/attendees and reports
- Easy to have multiple presenters on one webinar
- More real-time support for Australia
- It could be easier to set up/size the time difference widget windows in the presenter platform
- I don’t like the on-demand webinar recording function as much as the live version. It stops recording audio between slides
July 23, 2019
Share your content while you sleep!
We are currently a reseller of ON24, and we also use the platform to host our own webinars. I've found that it often addresses the problem of availability, giving users the option to host evergreen content with minimal upkeep, without having to worry about who can attend the initial event or not.
- The ON24 platform is intuitive and very user friendly. This makes it a viable option for users of every skill level.
- ON24's support team is extremely helpful and responsive. This is especially important when time is against you and you're up against the clock.
- The back end analytics offered via the platform are in depth yet easy to understand. Another thorough feature that helps to keep you on target and influence future content.
- A feature I often lament over is having variable resolution options. This element is key to enhancing user experience and accommodating the lowest common denominator.
- The archive crop tool is a bit bulky. It is hard to pin point specific in and out times making the process longer than necessary and often frustrating. 15 second Rewind & Forward buttons could help with this.
- Timing out slides in presentation manager is a tedious task, as you have to enter values one at a time rather than being able to do a batch upload.
July 19, 2019
ON24 is a powerful video hosting tool
It's being used by several departments at our company. For us in marketing, we use ON24 primarily to host training videos that have credits associated with them, credits that ON24 tracks for us.
- Tracks the credits of people taking the training courses.
- The customizable interface provides lots of options.
- The producers at The Streaming Network, the Canadian arm of ON24, are fantastic to deal with.
- video size is really really small. I know it's all related to bandwidth, but slightly bigger would be great.
- the technical support folks, those in the chat section, sometimes seem to struggle with English. Communication is sometimes a challenge. They are friendly and work hard, but the chat experience is often frustrating.
July 19, 2019
Training is essential
The Education department uses On24 to conduct continuing education webinars for our members, we also use it for conference calling and webinar dry runs. Our members participate live and use the on-demand functionality. We also use the program for in house conferencing and as part of our volunteer orientation at the beginning of each year.
- I like that the program is easy to use
- Building the consoles are seamless.
- The polling feature is a great engagement tool.
- I like the analytics reports.
- It would be great if the polling results could be displayed differently, more than just straight bars.
- The support is hard to deal with. Using the chat feature and not having an option for a live phone conversation is frustrating.
- When you need live technical support it is almost impossible.
ON24 is used to set up and conduct webinars that present useful information to our prospects, and sometimes customers, related to our industry—sourcing, hiring, interviewing, onboarding, and retaining top talent at various companies of different sizes. The Marketing department almost exclusively uses the platform, although Customer Success may also be using it more.
- Integration with Marketo's marketing automation platform
- Customer support for issues beyond simple chat
- Webinerd community and communication
- The variety of features & functionality offered within the webinars themselves
- Sometimes manipulating the console set up is clunky
- Would like ability to see number of registrants in fewer clicks
- Would like to archive webinars in folders
- Would like to add tags to webinars in order to group them
July 19, 2019
My experience with ON24: why it's worth it
ON24 is being used by a department within our company. Many other employees contribute to the success of webinars as moderators but there are only 2 people that consistently use it. It definitely gives us an opportunity to be more versatile as a company. We also use it internally for company updates which have proven to be very helpful.
- It is very user-friendly. I frequently have to train clients on how to use the system and it is very straightforward.
- Their online support/knowledge center is very helpful.
- They are always adding/updating things which is great as technology becomes more advanced.
- It is very easily customizable.
- It would be nice if you were able to edit vanity URLs within a few minutes of creating them in case something is spelled or typed incorrectly, or changed under the wrong event.
- I would like if you were able see the connection info before logging into the presentation manager.
July 19, 2019
ON24 Rocks!
We use On24 to host our educational webinars that are attended by our peers in the Financial Services Industry. It's primarily used within our Marketing Departments. ON24 helps us spread brand awareness by providing a platform that makes it easy for us to hold events online. This allows us to keep people informed about the educational data that we have at S&P Global.
- The stability of the platform is fantastic! This makes sure our webinars run smoothly and with a stable connection.
- The support that ON24 provides is exceptional! We often need Spanish speaking agents to help with our Latin American webinars and they are always able to provide one.
- The widgets are great! Particularly the survey one, it helps us gain valuable insight about our webinars and how we can make them better.
- The Q&A section on the producers end could use a little more refinement.
- An automatically refreshing live attendee list.
- The UI of the platform could be updated.
July 19, 2019
Great Webinar Tool that Saves Time and Resources
We're using ON24 as a webinar tool within our different marketing teams stationed across EMEA. Since frequent live webinars belong to our monthly business, it's important for us to use a reliable and easy-to-use webinar tool. Since we can add different users working on a global account with adjustable time zones, ON24 simply made sense for us. Right now, we're experimenting with the semi-live function for showing recorded videos and putting some extra live time at the end. Also, the screen sharing option is perfect for demonstrating our products within SAAS industry.
- Amazing reports about what was going on during webinars and when.
- I love the different "live", "semi live" and "screen sharing" options, they give you a lot of freedom.
- Included landing pages for registration and login are very easy to set up.
- I'm missing an option to schedule recurring webinars.
- Some of the widgets are not self explanatory to me.
We currently run a plethora of webinars which rotate weekly, and these are used to promote our different product types. In addition, we occasionally run quarterly release webinars which have our customers in mind, as opposed to prospects in the former.
- Seamless with Marketo.
- Allows a producer to sit in and answer questions.
- Customization of the UI.
- The UI's color palette.
- On demand support could be better.
July 10, 2019
ON24 is very user-friendly
I really enjoy using ON24. I did not have experience with a webinar platform before ON24 and it was really easy for me to use. I have had a great experience with all of the ON24 contacts as well, from the chat box technical support to the Customer Success Manager.
- Capturing data.
- Technical support.
- Easy to use platform.
- Updating the look of the console.
- Updating the look of the registration page.
The Marketing department is using it for webinars to generate, engage and convert leads.
- Simulive, so you can pre-record and broadcast at another time.
- Include video, so that you can make your presentations more interactive.
- Great dashboard for attendees, highly customizable and has a lot of features you can add.
- Shareable links for reporting for partners.
- Audience view is a bit dated, difficult to make it look sleep and modern.
- Uses Flash still instead of HTML5.
July 10, 2019
Great tool and very easy to use
Used in the USA office, mainly for webinars and soon for an engagement HUB.
- Widgets are great.
- Adaptive bit rate in videos.
- Supports many attendees.
- More automation such as scoring using engagement HUB.
- Connections with other tools.
- Off-line recording.
July 10, 2019
Easy to use, great UI
Our marketing department uses ON24 to design webinars. It helps us in disseminating thought leadership material to our audience, as well as with brand awareness and lead generation.
- Easy to create webinars and design surveys.
- Easy to see insights on the back end.
- Great UI.
- The data provided has some limitations, e.g. you can't organize all the webinars in one year with all the attendees in rows with the survey and other variables.
- Old-fashioned API.
July 10, 2019
Best, Easiest to Use Webinar Platform I've Used
On24 is primarily used by our marketing department to give prospects a deeper dive into the online graduate programs we support. It has been a highly effective tool to re-engage with older, non-responsive leads, and to drive new leads further through the marketing funnel. Its ease of use makes webinar set up a breeze, and frees up staff time for other activities.
- It's very easy to update templates for registration pages and customizing other elements of the webinar platform. I've trained many team members on the software, and they are able to learn it very quickly.
- It's easy to use analytics and downloadable reports for webinar metrics.
- ON24 had a great addition of the CTA widget to give attendees a next step following the webinar.
- When presenters want to connect audio through their computer (instead of calling in), I would like this to be a little easier and more seamless than it is now.
- I would like the reports to also show when On-Demand attendees actually viewed the recording vs when they registered.
- Have the pie chart showing registration sources include more than 4-5 colors, so it is clear which piece of the pie belongs to which source.
July 03, 2019
What I think of ON24...
We use it to engage our audience across all 4 of our brands (magazines). We have advertisers who create the material as well as advertisers who sponsor a webinar (they foot the bill, our editorial staff creates the content).
- Access for presenters has improved.
- Overall, the interface works well.
- Analytics are robust.
- Record function is very limiting. It needs to be more like a recorder, where you can pause, stop at a specific spot and re-record from there.
- It's all or nothing if you want to upload an audio file. I would like to upload an audio file and assign it to a specific slide. Can't do that now.
- When a presenter hits the stop record button, if they do it too quickly, after speaking, there is a potential the last word, or part of the word will be cut off.
July 03, 2019
ON24
ON24 is used by corporate marketing and all international subsidiaries. Additionally, marketing creates programs for our Medical and Scientific Affairs group. Our webinar program started with Go-to-Meeting and then migrated to WebEx when our IT director turned over. Webex was a disaster; there are too many things to go wrong, especially in the hands of so many users. We have had virtually no glitches since implementing this solution.
- It's easy to set up and implement.
- High quality outputs.
- Many of our presenters are from outside the company. ON24's interface makes it easy for even first time users.
- Most of our programs are simu-live or on-demand, removing the stress of launching a program. See the experience with Webex.
- The SalesForce.com interface is extremely unreliable. We have 9 support incidents with Scribe. Their support is very poor.
- We have no other recommendations for improvement.
June 30, 2019
On ON24
Marketing uses it to host our webinars and CS is using it as well for webinars and webinar recordings. It addresses many webinars.
- Simulive is awesome!
- Easy to use to set up registration/emails.
- Great audio, no issues with users joining.
- Producer/webinar dashboard set up could be more user-friendly.
June 30, 2019
Loyal customer.
We offer legal education to in-house lawyers. We have live programs, but offer them via webcast as well because our members live in a wide geographic footprint. It solves our problem of offering CLE education to our members that are too far away to attend on-site.
- We never have technical troubles with ON24.
- Its user face is easy to use.
- The console offers everything we need it to offer.
- It is not easy for our members to access the speaker information. I think it should be more prominently displayed on the screen, who is speaking and their bio information.
- We have run the polling feature on a couple of programs and have had technical trouble when we ran it. Also, the polling is quite limited. It would be an interesting feature for interactive webcasts if the polling could offer more than yes/no questions.
- Video conference would be a nice feature to try.
We use ON24 to enable our global webinar strategy for top, middle and bottom funnel campaigns. It allows us to be more efficient by re-using content across timezones, removing manual efforts and more. It has really become a key part of our demand gen strategy!
- Strong user experience
- Detailed reporting to better evaluate event ROI
- Fantastic knowledge center and customer support
- Having VOIP instead of just phone dial in for presenters.
- More clear time zones for global events.
June 28, 2019
ON24: Best Webinar Program Available
Currently, the system is being used by a couple of departments. I use it for customer-facing webinars which are educational and resourceful. Another department uses it to help train their distributors on our new products. And a couple of our departments now use it for employee informational meetings so that it can be an on-demand resource. I guess the business problems it addresses is awareness and communication that can be always available and not just on that certain day/time.
- Customer Support: No matter what option you choose (chat, submit a question to Technical Support, or contacting your rep) you receive an answer right away.
- Allowing customization of your console.
- The number of ways to engage with your audience: polls, surveys, call-to-action button, sharing with multiple tools, social media options.
- Training videos & documents: a Hub to go to for answers before contacting Technical Support.
- When creating a certificate, ability to change the font text and sizing for name and date.
- Full reporting on the registration source (not just per webinar).
June 26, 2019
Great for webinars!
We use ON24 for all of our training and webinar needs.
- ON24 provides great analytics.
- The interface is easy to use from the end-user's perspective.
- Set up of a webinar is very easy.
- It doesn't function consistently across all Internet browsers.
June 26, 2019
On24
Used by marketing in conjunction with other teams as presenters (Sales & Funds Teams) to cover a full funnel range of webinars about key topics and products for our business.
- Great data and analytics on engagement
- Good touch points options for further engagement
- Customizable console and experience
- I think the email customization could be easier.
- Using a phone bridge is really hit and miss and some of our target audience prefer dialing in.
- We have had a hard time integrating ON24 with our CRM.
We use On24 as the platform to host ongoing webcasts both internally for monthly training sessions to Sales and SEs and externally for product updates, product, and feature launches, etc. to partners and customers.
- The automatic recording and publishing feature is very easy/hands-free capability.
- Supporting participants coming over mobile devices is very good.
- We use the sim2live feature a lot, the ability to pre-record and edit/optimize the main session and move to a live Q&A session is very useful.
- Missing the ability to control what's going on in a sim2live mode or even just a sim mode (there's no option to stop playing the recording even if something goes wrong).
- The ability to play a video file has room for improvement.
- The feature of editing an archived/recorded file is very limited.
June 25, 2019
Happy customer
Used as a teaching tool to teach scientists on recent research and some basic published research information.
- Flawless integration of audio and slides.
- User-friendly way to participate in webinars.
- Automated email reminders.
- Recording webinars for on-demand use.
- Add a whiteboard feature so the presenter can draw a diagram to explain the difficult concepts during the webinar.
- Ability to use the cursor during the webinar so the presenter can point to the items in the slide to bring the participants attention.
- A feature which would allow you to upload some special effects in PowerPoint slides.
- ON24 is a bit more expensive than other products out there - price reduction ideal.
June 24, 2019
ON24 Review
It is being used by the marketing department only, to my knowledge. We use it for webinars. I also have experience with using it through external sources via a sponsored webinar, for example. It seems to be a widely used tool which is great because the speakers feel more confident using it.
- Option for live or on-demand webinar
- Integration with Marketo
- Good support
- Interface looks dated
- Difficulty matching audio with presentation slides
- Difficult to download webinars once uploaded to platform