Overview
What is Oncontact?
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.
Very good mid-market CRM system
Pricing
What is Oncontact?
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Oncontact?
Comparisons
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Reviews and Ratings
(3)Attribute Ratings
Reviews
(1-2 of 2)ONCONTACT-WASTE OF MY TIME
- Company Name
- Contacts
- Not very user-friendly
- Needs to be able to show special message on customer's home page.
- Customer data management / contact management
- 10%1.0
- Workflow management
- 10%1.0
- Territory management
- 10%1.0
- Opportunity management
- 10%1.0
- Contract management
- 10%1.0
- Quote & order management
- 10%1.0
- Interaction tracking
- 10%1.0
- Channel / partner relationship management
- 10%1.0
- Case management
- 10%1.0
- Call center management
- 10%1.0
- Help desk management
- 10%1.0
- Forecasting
- N/AN/A
- Pipeline visualization
- N/AN/A
- Customizable reports
- N/AN/A
- Custom fields
- 10%1.0
- Custom objects
- 10%1.0
- Scripting environment
- 10%1.0
- API for custom integration
- N/AN/A
- Role-based user permissions
- N/AN/A
- Single sign-on capability
- N/AN/A
- Social data
- N/AN/A
- Social engagement
- N/AN/A
- Marketing automation
- N/AN/A
- Compensation management
- N/AN/A
- Mobile access
- N/AN/A
- Don't know, I only use occasionally
Very good mid-market CRM system
- All information available in one place
- Customization
- Customization could be easier. Just about anything is possible, but the learning curve is steep.
- More focus on mass loading
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- 90%9.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 90%9.0
- Contract management
- 70%7.0
- Quote & order management
- 70%7.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 90%9.0
- Case management
- 100%10.0
- Call center management
- 80%8.0
- Lead management
- 80%8.0
- Email marketing
- 90%9.0
- Task management
- 90%9.0
- Reporting
- 90%9.0
- Forecasting
- 90%9.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 90%9.0
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- Scripting environment
- 70%7.0
- API for custom integration
- 70%7.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Social data
- 70%7.0
- Social engagement
- 70%7.0
- Marketing automation
- 70%7.0
- Mobile access
- 80%8.0
- Centralization of data presentation was a big positive.
- Oncontact helped us standardize some of marketing functions.
- Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
- We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
- Marketing Campaigns
- List Tracking
- AR Collection System including workflow and followup
- Almost eliminating the need for CS agents to look into the ERP for statuses
- Deeper integration with the web site
- More efficient use of campaign tracking