Great for payroll processing and standard tax filing.
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Overview
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
Recent Reviews
Awards
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Reviewer Pros & Cons
Service Offering Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products. Founded in 2008 in Dallas, Texas, the company operates in North America and Europe to deliver outcomes that boost productivity, improve compliance, and increase internal capacity for over 850 customers around the world. The company's leadership teams are composed of experienced professionals in their respective fields. Together, they offer the expertise and deep knowledge of the global marketplace to deliver comprehensive solutions and services for HR and Finance & Accounting.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual Supported Products
OneSource Virtual Competitors
- Dayforce
- PeopleDoc / UKG HR Service Delivery (discontinued)
- ADP Vantage HCM
- Kainos
- ADP
- Alight
- Collaborative Solutions
OneSource Virtual Availability
| Geography | United States, Canada, United Kingdom |
|---|---|
| Supported Languages | English |
Frequently Asked Questions
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
Dayforce, PeopleDoc / UKG HR Service Delivery (discontinued), and ADP Vantage HCM are common alternatives for OneSource Virtual.
Reviewers rate Support Rating highest, with a score of 8.6.
The most common users of OneSource Virtual are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(46)Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
October 24, 2023
Great for payroll processing and standard tax filing.
- Net Pay processing - employees often receive direct deposits one day early.
- Partnership with The Work Number.
- Garnishment fulfillment.
- Federal and State tax processing.
- Time to respond to certain tickets/cases.
- Tax amendment processing time.
March 03, 2023
Experts but for a price
- somewhat quick response
- able to escalate easier than larger firms like ADP
- taxes - was an issue before and we moved to ADP for this
- turnover a lot - many people change pods on our account so we never really get to know them + not everyone you deal with and ask questions about payroll is knowledgeable
October 27, 2022
OSV's raving fan.
- timely filings and deposits for income tax withholdings.
- Accurate payroll deposits.
- Timely response to inquiries.
- There are occasional occurrences where tickets are mismanaged. We've had instances where tickets were not sent to the proper department or responses to our tickets that settlement runs were not found because the ticket had already been processed. These were not critical issues, but the client can cause doubt in the expertise that I have come to expect from OSV.
October 23, 2022
Great Partners...Not your average hand off.
- Communication
- Partnership
- Teamwork
- Best Practices.
- Timing of closing tickets.
October 23, 2022
Great Partners.
- Service Administration.
- Communications.
- Staff Flexibility.
- More employees that are passionate about the work like our team representatives.
- Customer Service - Top notch.
- Communication
- Compliance
- Testing and Upgrades.
- Provided more upcoming information for the future releases.
October 20, 2022
You want great service? OneSource Virtual is the one.
- Customer Service.
- Communication.
- Organization
- Attention to Detail.
- System UI is a little hard to navigate.
- Would like a little more human interaction here and there.
- Lots of notifications but not a terrible thing just a lot of emails sometimes.
October 19, 2022
OneSource Virtual - The Partner You Need
- Payroll Processing
- W-2 process
- ACA process
- I haven't noticed an area where they assist us that hasn't gone well
October 19, 2022
OneSource Virtual helped us deploy Workday in a rapid fashion.
- Project Management.
- Knowledge Transfer.
- Keeping to timeline/budget.
- Consultation
- Technical resources for integrations.
October 18, 2022
OSV is an A+ Partner!
- Implementing Workday Payroll
- Integration builds
- Response rate on tickets
- Designate dedicated AMS support personnel
- Configuration
- Collaboration
- Custom Support.
- Transparency
- Supporting the SOP /details.
- Turnover of OSV staff has had some challenges during the year but has been addressed.
- New Hire customer training.
December 14, 2021
OneSource Virtual as a settlement provider
- [OneSource Virtual] offers an array of on-demand webinars
- At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
- I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
- There are times (not always) where I have created a ticket and have had to follow up multiple times before I hear back from anyone. I'm not sure if this is an [OneSource Virtual] system issue, but it can be very frustrating.
- I would love for anyone that's reviewing a ticket to include their phone number in case I need to reach them immediately instead of waiting for their electronic response. Some include their contact information, but the majority do not.
December 09, 2021
Great Support With OneSource Virtual
- Great and knowledgeable support.
- Payroll processing and tax remittance is easy.
- Very accountable.
- Very responsive when questions are asked.
- The ticketing system needs improvements.
December 09, 2021
OneSource Virtual is a one stop shop. Love them!
- Track cases
- Provides knowledge on tax law changes
- Processes our checks on time
- Easy to work with
- We receive far too many emails from our cases. They send three just to start with.
- Better knowledge of the tax deferrals due to Covid19.
- A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
December 08, 2021
Perfect Partner for our Workday Solution
- Assist configuration in the tenant for areas we cannot manage internally.
- Settle payroll timely and effectively.
- Manage tax filing effectively which is a very tedious task.
- Assist open enrollment configuration and process.
- Would like to see less emails for the ticketing status.
- Would like to see improvement in the reporting in the tax portal. Has had some advancements, but still not extremely helpful source of reconciling details.
December 02, 2021
[OneSource Virtual]: great partner
- Integration configuration and design
- Payroll tax processing
- Time Tracking/Absence Management enhancements
- Struggling with manpower support in integration area
- Strong payroll support from experienced individuals
December 02, 2021
My only complaint is Customer Service
- The Payroll department is very helpful. [...] [They] practically held my hand [during ]our very first year dealing with [OneSource Virtual]. Workday was new to me and I was not used to the processes. She really helped me understand the entire process from beginning to end.
- [OneSource Virtual] can definitely improve with Customer Service. The cases and the [number] of e-mails received for just one case can be very overwhelming.
- [OneSource Virtual] Tax Services can definitely start calling the customer vs responding via a case. Sometimes as a customer I may have a question that I do not fully understand. Instead of providing short answers and going back and forth via the case, picking up the phone to discuss an element a lot of misunderstandings.
December 02, 2021
Bye Bye Tax Filings
- Tax filing
- Support ticket processing and responsiveness
- Support teams are responsive and helpful
- Timely garnishment and net pay processing
- OneSource Virtual is only tied to Workday, which is where their expertise, however if we chose to switch HCM providers, we would lose OneSource Virtual.
December 02, 2021
OneSource Virtual is a great partner
- Timely and Accurate Filings
- Quick and Easy to understand responses to questions
- Flexibility to support projects to keep our team on track with important initiatives
- We have had positive experiences and have not yet experienced anything specific that calls for room for improvement
December 01, 2021
OneSource Virtual provides great service
- Bi-weekly payroll processing is always done on time.
- Quarterly and Yearly reconciliations and company packets are timely
- Customer support is excellent
- I think the tax side of OneSource Virtual could benefit from using POD systems [as] the payroll side does
- I think OneSource Virtual may want to take a look at turnover in the tax side
- I wish the messages in OneSource Virtual Atmosphere were able to be marked "Read"
- Payroll Processing
- Tax Processing
- Advanced Management Consulting Services
- Clarity of Offerings - sometimes unsure what they do versus what is up to the client
- A company is only as good as its people. I've had engagement [with] some excellent people at [OneSource Virtual] but also, some not.
December 01, 2021
OneSource Virtual - Client Service at its Best
- Assistance with addressing tax authority notices
- Processing and remitting payroll to both employees and tax jurisdictions
- Customer service is quick and reliable
- The reporting functionality of the CARES ACT deferrals is a bit confusing
December 01, 2021
Just Say Yes, You Will be Glad You Did!
- They know the Workday system inside and out.
- They are accountable for the services they provide and stay true to their deliverables.
- They are very responsive in dealing with issues.
- OneSource Virtual's atmosphere sends silly update emails, such as an automated response, to cases that indicate the case has not been updated. With the number of emails I get in a day, this seems silly.
- I would also like them to assist with training us on how things are configured. I know that their business is to do it, but assisting us and teaching us how would be helpful.
November 09, 2021
OneSource Virtual Review
- It provides proactive communication about changes or issues that arise.
- There are minimal issues with printing paper checks/payslips and treasury services.
- There are no integrations to manage due to the in-tenant model.
- The garnishment process is extremely clean and efficient.
- Lots of emails when tickets are submitted
November 04, 2021
OneSource Virtual - Our Saviors!
- Payroll Processing - we never have late payments.
- Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
- Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
- Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.
- Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
- Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
- Webinars - I would like more of them!