TrustRadius Insights
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have …
Starting at $240 per year per user
View PricingOverview
What is OneSpan Sign?
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
Recent Reviews
Pricing
Free Trial
$0
Cloud
Free for 30 Days
Professionnal
$20
Cloud
Per User per Month
Enterprise
Call for Pricing
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.onespan.com/products/esigna…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $240 per year per user
Product Demos
OneSpan Sign: Optimized Mobile Signing Experience Feature Demo
YouTube
OneSpan Sign and Smart IQ Demo Video
YouTube
OneSpan Sign and eOriginal Overview Demo
YouTube
Webinar - Electronic signatures using OneSpan Sign and Salesforce
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is OneSpan Sign?
With over 20 years of experience in e-signatures, OneSpan Sign is used by some of the world’s most trusted and security-conscious brands in banking, insurance, and government. What makes OneSpan Sign unique is its ability to balance the highest levels of security and compliance with ease-of-use, while providing a powerful and flexible platform that can be leveraged for use cases, channels and geographies across the organization.
OneSpan Sign Features
- Supported: e-sign on any device
- Supported: SaaS (Public Cloud or Private Cloud)
- Supported: On-premises
- Supported: Vendor-independent static & active audit trails
- Supported: Embedded audit trails
- Supported: SOC 2 Type II compliance
- Supported: FedRAMP compliance
- Supported: Legal & compliant e-signatures
- Supported: Global data centers
- Supported: Pre-built connectors
- Supported: Advanced user authentication
- Supported: Knowledge-based authentication
- Supported: Single sign-on (SSO) integration
- Supported: Digital signatures
- Supported: Customizable and reusable templates
- Supported: Groups and permissions
- Supported: Transaction management
- Supported: Signer attachments
- Supported: White-label branding
- Supported: Multi-device and channel ready
- Supported: Remote and in-person signing
- Supported: Mobile signature capture
- Supported: Advanced workflow customization
- Supported: Print Driver
- Supported: Fast Track
- Supported: Bulk Send
- Supported: Mobile apps
- Supported: e-Notary
- Supported: e-Vaulting
- Supported: Virtual Room
- Supported: ID Verification
OneSpan Sign Screenshots
OneSpan Sign Videos
OneSpan Sign e-signatures overview video
OneSpan Sign e-signing experience
OneSpan Sign Integrations
- IBM Control Desk, feature of Maximo
- Box
- Doxim ECM
- Nintex DocGen for Salesforce
- Microsoft Dynamics 365
- Microsoft SharePoint
- Xpertdoc
- Guidewire ClaimCenter
- Laserfiche
- Workday Human Capital Management
- Smart Communications SmartCOMM
- nCino Bank Operating System
- Salesforce
- Office 365
- Nintex
- Appway
- Equifax
- Oracle
- Guidewire PolicyCenter
- Pegasystems
- Formstack
- Finastra
OneSpan Sign Competitors
- DocuSign
- Dropbox Sign
- Adobe Sign
OneSpan Sign Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web, Mobile SDK |
| Supported Countries | all |
| Supported Languages | Arabic, English, French, Chinese (simplified and traditional), Danish, Dutch, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish |
OneSpan Sign Downloadables
Frequently Asked Questions
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
OneSpan Sign starts at $240.
DocuSign and Dropbox Sign are common alternatives for OneSpan Sign.
Reviewers rate Support Rating highest, with a score of 7.9.
The most common users of OneSpan Sign are from Small Businesses (1-50 employees).
OneSpan Sign Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
Compare with
Reviews and Ratings
(42)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
OneSpan Sign, formerly known as e-SignLive, has proven to be a valuable solution for businesses across various industries. Users have reported streamlining client-facing processes, securely tracking and managing approval of deliverables, and integrating electronic signatures into account opening processes. The software enables organizations to facilitate document signing in a wide range of scenarios, such as sales invoicing, patient sign-ups and consent form signing in healthcare settings, physician contract signing with external organizations and onboarding new employees or contractors. Additionally, OneSpan Sign offers an easy way to integrate with existing software products, providing a complete solution for seamless document management. Users have praised the secure digital signing technology that prevents document alteration after the first signature, decreasing turnaround time for contract approvals and signatures. Moreover, it has been highlighted how OneSpan Sign helps smaller companies present themselves professionally and efficiently handle contracts, leading to improved brand image and confidence with larger clients. Industries such as real estate, insurance, advertising, investment funds, and contracting have greatly benefited from the agile workflow provided by OneSpan Sign. The centralized management and control functionalities offered by the software have proven valuable for enterprises seeking efficient document routing and multi-department collaboration. Overall, OneSpan Sign has become an essential tool for organizations looking to improve their document signing processes both internally and externally while solving trust issues.
Comprehensive Solution: Users have consistently found Silanis e-SignLive to be a comprehensive solution for managing client processes, improving internal efficiency, and enhancing client satisfaction. Many reviewers have praised the platform's ability to streamline workflows and improve overall productivity.
Excellent API Set: The API set provided by Silanis e-SignLive has received high praise from users. Reviewers have highlighted the great documentation and the support received from the tech team. This has allowed users to easily integrate the platform into their existing systems and customize its functionalities according to their needs.
User-Friendly Interface: Users appreciate the clear user interface of Silanis e-SignLive, which makes it easy to navigate and perform tasks. Many reviewers have emphasized that this intuitive UI facilitates the signing process for clients and helps avoid usability issues.
Difficulty in searching for older documents: Some users have expressed frustration with the challenge of finding older documents within OneSpan Sign. They suggest that encouraging a standard format for naming packages would be helpful in improving the search functionality and making it easier to locate specific documents.
Customer service is hard to reach: Several reviewers have mentioned that customer service at OneSpan Sign can be difficult to reach and not always immediately helpful. Although most problems are eventually resolved, some users would appreciate more accessible and responsive support channels.
Customization of eSign emails needs improvement: Users have provided feedback on the need for better customization options for emails sent during the eSign process. Instead of exchanging Word documents with the support team, they suggest having a user interface where they can easily customize these emails according to their requirements.
Based on user reviews, the most common recommendations for eSign Live are as follows:
-
Customize according to your needs and understand the disaster recovery policy and uptime metrics. Users highly recommend eSign Live for its high level of customization. They suggest stating your organization's specific requirements and understanding the software's disaster recovery policy and uptime metrics.
-
Improve integration capabilities and implementation process. Several reviewers suggest enhancing the integration capabilities of eSign Live, particularly with Salesforce. They recommend allowing customers to integrate the software directly without requiring an enterprise account. Additionally, users highlight the ease of implementation for eSign Live and suggest making the process even smoother.
-
Enhance usability and placement of signature areas. Users find eSign Live helpful and user-friendly; however, they suggest improving the placement of signature areas within documents to make it more intuitive for signers. Reviewers also emphasize the importance of testing the software before using it for critical document signing.
Overall, users highly recommend eSign Live for its reliability, affordability, ease of use, and good professional services team. They suggest deploying it widely in office environments and comparing it to other vendors before making a decision. The free trial is considered worth trying, and integrating eSignature into workflows is recommended for simplifying processes.
Attribute Ratings
Reviews
(1-25 of 37)Companies can't remove reviews or game the system. Here's why
November 29, 2022
OneSpan Sign keeps you secure and agile
There are many occasions where I like to use OneSpan sign. We operate a paperless office as to many companies across the advertising business sector. It’s important to be able to sign documents in a mobile environment, and not have to print the document and scan as we need to work in a more agile way.
- Clear instructions
- Good technology
- Could be a better UI
- Sometimes crashes
November 22, 2022
Affordable and easy-to-use E-signature solution
OneSpan is our organization's e-signature solution. We use it to route and sign documents internally and externally across multiple departments.
- Easy to use interface
- Does not require a user account to sign (sign via email link)
- Easy IT administration of the solution
- Less clunky setup of SSO
- Better documentation
- OneSpan is starting to expand into other products
November 22, 2022
A program for the financial professional!
We often use it for investment funds, insurance as well as contracting purposes. The problem as we all face today is the availability to meet people in person. The electronic signing process allows us to conveniently complete the paperwork.
In the past, we would have to send through email, client signed and scanned it back. However, it can be quite time consuming especially if we are using the same template.
In the past, we would have to send through email, client signed and scanned it back. However, it can be quite time consuming especially if we are using the same template.
- signing
- create template
- multiple users - signatures
- keeping track of history
- pricing
- interface
November 05, 2019
OneSpan Sign review
We have integrated this tool with our account opening process. When the financial advisor is done doing the data entry in our system and generates the forms package, we use OneSpan to get the package electronically signed by the client(s) and the advisor.
We also use this tool on ad-hoc basis anytime we need a group of advisors to sign some documents electronically.
We also use this tool on ad-hoc basis anytime we need a group of advisors to sign some documents electronically.
- Very good API set.
- Great documentation of the APIs.
- Good support from the tech team.
- They have changed the name of their company 3 times in last few years.
- Sometimes changes were made that were not communicated very well.
Score 10 out of 10
Vetted Review
Verified User
OneSpan Sign is primarily used for the purpose of digital and electronic signatures across departments. It enables our document overflows to be streamlined, especially in a scenario where documents or contracts need to be signed by multiple people in different locations. It saves a great amount of time, as these signatures have legal validity as well.
- One can set up a workflow in which one can specify the order in which signatures have to be done.
- Customer service is great and always ready to go the extra mile.
- Pricing is very transparent, and there are no hidden charges.
- The interface needs a makeover. It still feels archaic in today's time and needs a facelift.
- We have faced some issues with downtime. Although they are not that frequent, since we don't get any notifications it hampers our productivity and causes some delays.
- More integrations need to be inbuilt as a standard offering so that our IT team doesn't need to integrate them separately.
September 12, 2019
One of the best and efficient digital signature solutions on the market.
Score 8 out of 10
Vetted Review
Verified User
We are currently using a white-labeled deployment of OneSpan Sign which has been completely customized as per our brand theme. It is used by our entire organization both for internal and external purposes. Our APAC headquarters are in Singapore and global headquarters are in Paris. So, we need to send a lot of contracts and other legal documents often for approvals and signatures, and OneSpan Sign has significantly decreased the turn around time for that in a safe and secure manner. Our clients also find it convenient as sometimes they want to start new campaigns or increase budgets in a jiffy and signing contracts without OneSpan Sign can cause a significant delay.
- Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
- Customer support is really efficient and well informed
- It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow
- Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
- Pricing seems a bit high when compared with other players in the market
- Data importing and exporting capabilities can be improved drastically
Our firm requires an easily accessible digital signature platform that allows our clients to sign invoices and T&C documents. We use it mostly for sales purposes. It saves time and energy versus other, more antiquated technology. It also keeps our documents in a central repository so we can access at a later date.
- Creating a package for a client with the necessary documents is quick and painless.
- Adding signers to the package is as simple as adding their name and email.
- You can utilize a print driver to upload your documents to OneSpan
- Searching for older documents can take some time/effort.
- Encouraging users to use a standard format for naming packages would be helpful
- Users don't always know to go through the whole process
July 12, 2018
My Review
We use OneSpan Sign in multiple areas of my organization:
1. To sign documents with potential agents during appointments.
2. To sign insurance forms with customers
3. To sign documents during the claims process
4. Other corporate documents.
1. To sign documents with potential agents during appointments.
2. To sign insurance forms with customers
3. To sign documents during the claims process
4. Other corporate documents.
- Their customer service is great, very personalized service to assist with different requirements
- Great technical documentation, helping us customizing our implementaiton
- Flexible corporate folks in scheduling our conferences
- One area, usage reports can be improved, where customers can compare and audit easily
- eSign went through different acquisitions from Silanis, Vasco, and now OneSpan which makes it difficult to reference in our internal documentation
- Some technical offerings to allow simple integration with different systems
July 12, 2018
OneSpan Digital Signature with Compliance
OneSpan is used throughout our organization because it is the only truly secure digital signing technology. Unlike other tools, OneSpan does not allow the signer to augment our change the document after the first signature. For our government customers, it allows them to digitally sign using their PIV or CAC cards which is a unique feature.
- Does not allow for the change of the document during the signing process.
- Tracks and stores the document throughout all phases of the signing process.
- Allows government users to sign with their PIV and CAC cards.
- Is FedRAMP and DoD approved.
- None that I can see.
May 10, 2018
Great product, great price
eSignLive is used in several separate facets of our organization. Primarily, it allows workflow streamlining, so that patients can sign up, pay, schedule their first visit, and then sign their consent forms all online, without requiring personal involvement. eSignLive facilitates the last portion of that with their "Fast-Track" service capability. It's also used when our physicians contract their services with outside organizations, and when we onboard new employees and contractors to get our HIPAA forms signed.
- fast track for links to standard docs
- uploads with custom signature fields
- clear user interface
- Customer service is hard to get a hold of, and not always immediately helpful (though so far they have been able to help me with most problems in the end).
May 04, 2018
It will help you generate more business!
We use eSignLive every day on 100% of our contracts between clients, buyers, and sellers.
- How quick it is to use the eSignLive platform when contracts need to be signed within deadlines!
- It is very easy to build a file and add new signers while keeping documents very private.
- The guidance to sign the contracts for people who aren't as strong with technology is very helpful. Clients call me often to let me know that they are very pleased with this e-signing platform.
- I would like my signature timezone to change to Eastern.
- The evidence summary should be within every individual file
May 03, 2018
Great Product - Easy to Use
All of our P&C staff use e-sign every day to interact with clients. This saves our clients from having to print documents and scan them back to us. Also saves our printing costs.
- Ease of doing business
- Quick to get documents back
- Great price
- More integration with our systems
May 02, 2018
Excellent tool for getting documentation completed easily, quickly, efficiently, and securely!
We use eSignLive to facilitate paperwork for on-boarding new employees as well as paperwork for new and existing students who sign up with our school. The system is easy to set up and use so getting started is a fast process. It includes several options for secure authentication for documents containing private information such as credit cards, social security numbers, drivers license etc. The signer(s) can simply use a web browser to complete documentation rather than printing, filling out, scanning and sending back documentation requiring printers and scanners etc. This has eliminated the delays we were typically having with getting paperwork back due to people not having printers or scanners or that happen to be out of ink for their printer etc. Much easier documentation work flow for all parties. Also with the archival capability it includes a means to store these documents
- eSignLive provides the ability to create templates for reoccurring documents so once they are set, creating a new package is really quick and easy.
- Adding your own documents (Word or PDF) to create forms that can be filled out easily.
- Ease of signers to complete the forms or documents without having to download or install anything.
- It would be easier if the preview of the templates would display how the text blocks would actually appear in a final document.
- I would like to see a way to copy text fields once resized to other parts of the form so they are consistent in size.
November 10, 2016
Love eSignLive!
esignlive is being used by all the sales producers in our agency as a tool to increase sales by making it more convenient for our clients to not have to come in to the office and sign documents. With esignlive, they could do it at their own convenience and it works great!
- Ease of use
- Intuitive software
- Great customer support
- I haven't experienced any issues in my experience with it for what we are using it for.
November 03, 2016
eSignLive's Daily use
eSignLive offers the company the ability to have someone sign a document without them being present. We use it on a daily basis in the office and out in the field.
- It creates a friendly environment to get signatures on your documents.
- It is user friendly and support is always available when needed.
- It saves me time instead of waiting on someone to come in to the office to sign things or trying to track them down.
- I would like to see the ability to print all attachments for one file at once. Having to open each document sent to one signer takes up time.
- If the system is down it does not tell you until after sending a document.
- Some signers are having difficulty processing documents on their end currently.
November 03, 2016
Silanis - E-sign Review
I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. There is ease of convenience and clients appreciate being able to act quickly on "signing" documents without anyone having to displace themselves. It's great!
- Convenience - no displacement.
- Able to act quickly with offers, counter offers etc.
- Simple to use - professional.
- Download of document; presently any "secured" document has to be "unlocked" - if it can implement the process of "unlocking" that would be very helpful
October 14, 2016
Game Changer!
Score 10 out of 10
Vetted Review
Verified User
eSignLive is being used over several times a day across our business, we have a cloud-based system that we have linked the e-signature solution to. We can sign customer orders live on-site or from our office based staff. The greatest bonus for us as a company as it now makes the whole process 'paperless' and we have the signed contracts and documents in a matter of minutes, instead of waiting 2 weeks for the paperwork to arrive.
- Great customer service
- Great staff
- Very responsive
- Professional
- Nothing to suggest, the system works great!
October 06, 2016
eSignLive simplify integration
Our software is integrated to the cloud and we wanted to add an eSign solution to our product. The existing out of the box API available as part of the eSignLive solution gave us an easy way to integrate both products and we are very satisfied with the final product.
We now have a complete solution which includes electronic signatures of our customized pdf documents stored in the cloud thanks to the eSignLive product. So our software is being used by vendors and administrators and this allows us to be paperless and cloud-ready, which means many benefits like: live documents search through indexing, ability to create statistics on those signed documents, reporting and automated emails among others.
We now have a complete solution which includes electronic signatures of our customized pdf documents stored in the cloud thanks to the eSignLive product. So our software is being used by vendors and administrators and this allows us to be paperless and cloud-ready, which means many benefits like: live documents search through indexing, ability to create statistics on those signed documents, reporting and automated emails among others.
- The API is simple to use and does things right. For instance existing software can easily create a package composed of a couple of PDF files and each of these files can contain multiple signatures at different locations.
- It's easy to retrieve the current state of PDF packages: being signed, rejected ones, email bounce, etc.
- Although the eSign-Live team has good support, the customization of emails sent to various actors of the eSign process needs improvements. There should be a user interface for that purpose and the client should not have to contact the support team by exchanging Word documents in order to drive customization.
- Even if it is fully operational, the user interface for the administrator should be modernized because it is not user friendly nor responsive at all.
October 04, 2016
Ease of doing business
We use eSignLive to have clients sign insurance documents in a quick and efficient manner so that we can finalize their insurance purchase. In the past we had to scan and email (or fax) these documents to a client and hope that they had a printer and scanner (or fax) at their end to return the documents to us once complete or we had to hope they had time to visit us in person to do so. Thanks to eSignLive we can send the documents electronically and the client can sign them and send them back from the convenience of their mobile device.
- Their customer service team is fabulous!
- The platform is straightforward and it doesn't take long to get the hang of how to send documents.
- The template and layover functionality make it easy to set up commonly used documents to avoid repeating certain steps each time.
- As with anything, there's a learning curve but that's not unique to this platform.
- We are limited (by our company partners) on what documents they will accept with eSignature (not eSignLive's issue but a wrench in the works for using the software to its full potential).
October 04, 2016
eSignLive Got it Done for me
eSignLive is used to sign financial and legal documents. It is primarily used by the acquisitions department and has allowed our group to streamline the acquisitions process. We used to have to send documents via FedEx which at a minimum takes 1-2 days to turnaround. With eSignLive, we are able to cut that time by a factor of 50 times and get deals done quicker.
- Easy to use
- Good support and customizability
- Approved for use by major financial oversight groups and regulatory agencies
- The product works great for me. No suggestions.
October 03, 2016
An excellent software, thanks!
Score 10 out of 10
Vetted Review
Verified User
I'm have been using eSignLive since 2011 and so far I'm extremely happy! It helps with signing agreements with subcontractors.
- A very intuitive user interface
- Seamless implementation
- Lots of features needed to make paperless happen
- Nothing that comes to my mind.
September 29, 2016
Best Price for eSignatures!
We have an online negotiation platform and eSign Live is used to obtain our clients' consent prior to them attempting to settle their legal disputes online. It is also a way to monitor the client base and obtain some information on our users. It finally serves as a security check and deters some fraudulent activity.
- Customer service is excellent. They are very responsive.
- The sales team was good as to pinpointing our needs and creating a custom-made product for us.
- They consider each client as an important one. We started off as a startup and they didn't mind whether we were very successful or not. They treated us with respect from the get go.
- I have heard that other companies have better APIs.
- Sometimes, the signature process is slow.
- At times, the signature process jams and your screen says that you probably lost your internet connection, which is annoying.
September 29, 2016
Enterprise eSignature
Experience: I have been using eSignLive for over 2 years in a large banking environment and have found both the ability to have a private cloud version coupled with rich integration and API support has removed significant risk, cost and time from the implementation.
The rich API support has allowed us to build an entire custom wrapper layer around eSignLive to meet the strict security/compliance and complex integration needs of a large multi-brand, multi-product organization. Customer experience is critical for the bank and our ability to customize the communications and signing experience with our layer while leveraging the power of eSignLive has been a great outcome for the bank.
- Allows access to rich APIs that has enabled us to develop a full wrapper layer to model complex business processes and enhanced features.
- The ability to run against a public cloud or private cloud provides companies with a choice of paths to satisfy different requirements around security, performance, data residency or sovereignty.
- Running a private instance has allowed our customer to control the level of performance and security for their core banking applications by not connecting them to public clouds based offshore.
- Signing ceremony performance on small mobile devices.
September 26, 2016
Good Customer Service
We use it for our insurance agents to complete appointment paperwork to become contracted with our company.
- I like how the paperwork is emailed directly to me.
- The filter engine when searching for a particular person doesn't seem to work well within the inbox.
September 20, 2016
eSignLive for Scholarship Applications
eSignLive is being used in a variety of different departments. After discussions with our IS team and seeing a demo of the program from the eSignLive team, we decided to use eSignLive in my department for intake of our scholarship applications.
Previous years, we had received hundreds of scholarship applications by mail, email, and fax. Many of the applications were difficult to read as they were handwritten, and many students forgot required pieces of documentation such as their transcript or a reference letter. eSignLive looked like it would fix most of those issues so we tried it!
- Electronic/online submission of applications
- Required fields
- Easy to create your form, have it company branded, and personalized
- The current search function did not work at all if you are trying to search by the name of the person who submitted the application.
- The page by page sorting can be improved. We had hundreds of applications, and at a max of 10 applications per page, it doesn't allow you to 'jump' to a certain page. You can only flip through page by page which was frustrating.
- We were unable to export the data from the forms. It would have been great to be able to click a button, and be able to export the data from the forms into Excel. Our IS dept figured out a work-around for us which helped immensely.
- They have 'required fields' as an option when you are creating the form. The only problem with the required fields is that the red exclamation point didn't disappear once the required field was filled in, so it continued to look like there was an error with that field.