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OneTrust Privacy and Data Governance Cloud

OneTrust Privacy and Data Governance Cloud

Overview

What is OneTrust Privacy and Data Governance Cloud?

The OneTrust Privacy and Data Governance Cloud provides privacy and data governance automation to help organizations better understand their data across the business, meet regulatory requirements, and operationalize risk mitigation to provide transparency and choice to individuals.

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Recent Reviews

TrustRadius Insights

OneTrust is a powerful tool used by the Data Privacy Implementation Program to manage personal data and ensure compliance with LGPD and …
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Reviewer Pros & Cons

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Pricing

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What is OneTrust Privacy and Data Governance Cloud?

The OneTrust Privacy and Data Governance Cloud provides privacy and data governance automation to help organizations better understand their data across the business, meet regulatory requirements, and operationalize risk mitigation to provide transparency and choice to individuals.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.onetrust.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is OneTrust Privacy and Data Governance Cloud?

The OneTrust Privacy and Data Governance Cloud provides privacy and data governance automation to help organizations better understand their data across the business, meet regulatory requirements, and operationalize risk mitigation to provide transparency and choice to individuals.

OneTrust Privacy and Data Governance Cloud Videos

With the increase in #privacy laws and rapidly evolving technological landscape customer trust is more important than ever. While privacy and personalization may seem to have competing priorities this is far from the case. OneTrust PreferenceChoice helps #marketers comply with...
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Our suite of applications will streamline your ethics & compliance management and help you operationalize your values. Individually, they’re best-of-breed solutions; together, they’re the future of the industry.
Implement a privacy-first, customer-centric approach to #advertising, #marketing, and #sales activities, collecting user consent and preferences across channels, domains, and devices. Learn more about OneTrust PreferenceChoice at: PreferenceChoice.com
Bridge the gaps in monitoring external stakeholders & the potential risk to your business. Build a #risk management program in line with your #GRC strategy and business objectives. Learn more here: https://info.onetrustgrc.com/request-demo/
Data governance provides businesses with a way to not only know what data they have but where they have it and who has access to it. Organizations with data governance solutions in place are better positioned to have an objective, data-based insights that allow them to make mo...
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OneTrust is the #1 fastest-growing company on Inc. 500 and the category-defining enterprise platform to operationalize trust. More than 10,000 customers, including half of the Fortune 500, use OneTrust to make trust a competitive differentiator, implementing central agile work...
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OneTrust Privacy and Data Governance Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The OneTrust Privacy and Data Governance Cloud provides privacy and data governance automation to help organizations better understand their data across the business, meet regulatory requirements, and operationalize risk mitigation to provide transparency and choice to individuals.

OneTrust Privacy and Data Governance Cloud starts at $0.

The most common users of OneTrust Privacy and Data Governance Cloud are from Enterprises (1,001+ employees).
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Reviews and Ratings

(38)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OneTrust is a powerful tool used by the Data Privacy Implementation Program to manage personal data and ensure compliance with LGPD and GDPR. Users appreciate its ease of use and the control it provides over data processing and compliance reporting. It offers features like Data Inventory Automation, Assessment Automation, Risk Control, and Privacy Rights automation for DSARs. OneTrust is utilized by multiple departments for data access, collection, analysis, and synthetic storage. It provides reliable templates that guide the execution of various processes and efficiently carries out data mapping for articulate profiling. The platform enables employees to efficiently fulfill their responsibilities in roles-based and centralized databases, with privacy as a top priority. OneTrust helps organizations achieve legal compliance and mitigate data protection risks by serving as a source of truth for risk mitigation across different portfolios. It is also widely used by marketing departments to manage requests for information access and deletion under privacy regulations like the California Consumer Privacy Act. Additionally, OneTrust powers cookie consent pop-ups for new website visitors to ensure compliance with website screening requirements. Overall, OneTrust reduces costs associated with maintaining and improving data protection practices while streamlining risk management processes.

Articulate and Impressive Data Mapping: Several users have found OneTrust's data mapping feature to be very articulate and impressive. They appreciate how the tool effectively visually represents the flow of data within their organization, making it easier to understand and manage.

Outstanding Assessment Automation: Many reviewers have praised OneTrust's assessment automation capabilities as outstanding. They find this feature highly efficient and helpful in streamlining the assessment process, saving time and effort.

Valuable Breach Scan and Incident Response Capabilities: Users have mentioned that OneTrust's breach scan and incident response capabilities are a valuable addition to the platform. They appreciate the ability of the tool to effectively manage and respond to potential data breaches, enhancing their overall security measures.

Slow data discovery and limited database integration: Several users have expressed frustration with the slow data discovery speed of OneTrust. They feel that it hampers their ability to efficiently access and analyze data. Additionally, some reviewers have mentioned that the software does not integrate well with all databases, limiting its effectiveness in managing and leveraging different sources of data.

Inadequate treatment-risk relationship: Some reviewers believe that OneTrust does not properly address the relationship between treatment and risk. They feel that the software primarily focuses on control and activity rather than treatment when assessing risks. This limitation may hinder users' ability to accurately evaluate and mitigate risks associated with specific treatments or actions.

Price details above average standard: Many users find the price details for OneTrust to be higher than what is typically expected or considered affordable in the market. This makes it a less attractive option for businesses operating on smaller budgets or looking for cost-effective solutions.

Users have provided the following recommendations for using Tugboat Logic effectively: Assign policies to team members, set goals, schedule regular meetings, designate a reviewer, and connect appropriate software for automation. This approach helps streamline compliance processes and ensure accountability within the organization. To understand if Tugboat Logic is suitable for your needs, it is recommended to request a demo. The platform is constantly improving and adding new features, making it worth considering. For optimal utilization of the platform, users suggest discussing their specific requirements with the Tugboat team. This ensures that they can leverage all the capabilities of Tugboat Logic to meet their compliance needs.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
OneTrust is used by multiple departments at my organization as a risk management platform. Certain departments cooperate in managing data risk; other departments use the platform capabilities as a risk management workbench for their portfolios. The business problems solved by the OneTrust are:
  1. to reduce the cost of maintaining and improving our data protection practices,
  2. act as the source of truth for the current state of our risk mitigation for various portfolios,
The key to your governance/risk management program is likely to be the expertise of your governance/risk management specialists. The OneTrust platform can and should be viewed as a means to enhance and amplify its capabilities.

  • Extremely powerful and flexible platform
  • Well thought out system design. It is logical and makes sense.
  • The company is very responsive to requests for help.
  • There are irritating inconsistencies in the user interface between the various modules
  • Reporting capabilities are limited
  • The platform does not reveal its secrets easily. You will be rewarded if you can allocate a team member to specialize on the platform.
The OneTrust platform is well-suited to align various departments that have a shared responsibility; for example, if Data Privacy and Information Security are separate at your organization, the platform can be used to nudge these teams to collaborate, for example via a shared questionnaire.

The OneTrust platform is also useful to ensure a consistent level of review is performed if your organization follows a model of governance specialists (ex: InfoSec, Privacy, Data Protection teams) reviewing and advising technical and commercial teams on processing personal data. By using the platform capabilities you can standardize the review process, which produces a consistent experience for the technical and commercial teams requesting review and advice from the governance specialists.
  • Flexibility!
  • Accuracy!
  • Customization options
  • We are able to quantify the number of business and technical processes assisted by the governance specialists
  • The governance specialists that use the platform are more effective and efficient.
OneTrust was the chosen platform after an extensive evaluation process that commenced with RFPs (Request For Proposal) issued to about 30 companies with similar services.
  • Online training
  • no training
An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).

The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.

I personally find the platform easy to understand and work with but I come from a strong technical background. I encourage organizations to:
  1. Identify the roles of the various actors that will work with the OneTrust platform,
  2. Identify the tasks and skills they will need to perform those roles,
  3. Identify how your organization can best obtain and retain these skills,
  4. Review and discuss your "OneTrust training plan" with your Technical Account Manager, Implementation Specialist, or Account Manager.
IF YOU DO NOT COMMIT TO LEARNING THE ONETRUST PLATFORM you will be less likely to achieve your organizational goals from the platform.
We have raised over 100 cases over 40 months for multiple reasons, including but not limited to:
  1. problem resolution
  2. understand the platform better
  3. request an enhancement
In every case the response has been professional, prompt, helpful and appropriate. Only two cases were not resolved to my satisfaction, related to design decisions that I did not agree with. The Analysts assigned are prompt and well-trained; problems are solved QUICKLY!
We relied on basic support for the first three years but recently upgraded to premium support, due to the expanded and more complex use of the platform by my organization.

We were completely satisfied with the service and responsiveness of the basic support.
Yes
The bug was understood and resolved in a timely manner. Part of the quick resolution lies on the part of the reporter; if you take the time to fully describe the bug, including steps to recreate the bug, it will be resolved quickly. If your bug report is vague it will take longer.
Recently we were proactively contacted by OneTrust advising us that a platform used to host certain websites implemented a technical change that would impact a handful of cookie notices we deployed on that web hosting platform via the OneTrust Cookie module. We were not aware of this platform change so the proactive contact by OneTrust (which included advice on how to adjust) gave us a head start to ensure our cookie banners still worked.
The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.

We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.
We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.
We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.

As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.
August 31, 2020

Great Value

Score 9 out of 10
Vetted Review
Verified User
Incentivized
OneTrust is used by the marketing department to manage our requests for information access and information deletion under the guidelines of the California Consumer Privacy Act. We use the built-in templates and workflows to ensure we are addressing each step of the process in deleting or accessing a customer's information, as well as notifying them the process has been completed. We also use OneTrust to power the cookie consent pop-up for new visitors who come to our website.
  • Cookie consent pop-up on site was easy to implement.
  • Built-in workflows based on CCPA and GDPR help increase efficiency and limit set-up time.
  • Flexibility allows for multiple users to execute the tasks within their scope of work.
  • Price was very reasonable for the features provided.
  • Customizing tabs in workflows would be helpful, as they are not all always needed.
  • Customizing e-mail alerts--there are way too many.
  • Customizing content in e-mail alerts--they are vague and don't alert you to what exactly needs to be done.
OneTrust is well suited to our organization because it is cost-effective for the number of requests to access or delete information that we receive from customers. As we do not receive an overwhelming amount of requests and the workflows are comprehensive, it is a good fit for us. It is less appropriate if our volume of requests were to increase and cause the need for automation of executing the requests.
  • Positive impact--streamlining our CCPA customer request process
  • Positive impact--making it easy to implement cookie consent banner on our website
  • Positive impact--tracking CCPA requests in one place our entire team can access
We evaluated Clarip, but it is not showing up on this list. It is a similar solution to OneTrust but provides a much more broad scope including full automation of processes to delete and access customer information based on requests. They were exponentially more expensive than OneTrust, and due to the level of our current requests, we did not feel the investment was needed.
Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.
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