OnPay

OnPay is our Payroll solution. It does everything the big names do for a lot less money! It allows you to record deductions for 401k, HSA and a lot of other things. You can also do direct deposit into multiple accounts. You can add bonuses, track vacation, etc. They also file your quarter tax reports.

We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state filings. This year we decided to move to a payroll system that could handle that task for us. We first signed up with a competitor. What a nightmare just getting our information into their system. We could not use the payroll dates we had always used. We didn't get the promised one free month trial. The final straw came when they filed our second quarter state return and made a mistake on how much was owed. For the first time ever we had to pay interest and a penalty. They would not pay it for us even though it was their error and they had already pulled the money from our account! We started looking for another payroll service. Dreading going through another sign up process I called OnPay. I couldn't believe their positive attitude. OnPay was apologizing to me for the service we had received from a competitor. They answered all my questions - yes we could even go back to our original payroll dates! It really sounded too good to be true. I decided it was worth it to change providers.

OnPay assists in streamlining payroll processes for our firm's clients. This includes calculating wages, withholding taxes, managing direct deposits, and generating pay stubs. OnPay helps us navigate complex tax regulations and ensure compliance with federal, state, and local tax laws, reducing the risk of penalties due to errors or non-compliance. OnPay integrates with accounting software to streamline financial reporting and ensure accurate bookkeeping. OnPay provides employees access to their pay stubs, tax documents, and to manage their personal information. This self-service capability reduces the administrative workload for our accounting firm. We leverage OnPay as a client-facing tool, offering payroll services as part of the firm's suite of services. Ultimately, the use of OnPay within our full-service accounting firm addresses challenges related to payroll accuracy, compliance, efficiency, and client service; enhancing the firm's ability to manage payroll effectively for our clients.

I use OnPay for my firm's monthly payroll needs as well as for 4 of my clients who require payroll services. I find it user friendly for the most part once the set-up is complete. My only issue is that client set-up is cumbersome and not user-friendly. Support is professional and quick. Highly recommend.

We use OnPay for payroll & the reports, in PDF form. Our company is very small, OnPay was a perfect fit. Great staff, no timely waiting for call backs. One of the great things that I like about OnPay is that when we have had an issue & I have to call them, you actually talk to a real person in a timely maner. They have a great staff!

After trying several Payroll Services to manage our bi-monthly employee payments I settled in on OnPay. It was fairly seamless to implement (although there are a few UI oddities) and we were running right out of the gates. We experienced an issue where the State of Arizona sent demand letters for unpaid payroll taxes, OnPay was right by our side and helped us resolve the issue and actually get a refund vs the payout they were demanding. When it came time to re-visit our Workers Comp I reached out to OnPay and they got us involved with one of their partners. Now Payroll and WC happen in an integrated way easing the complexity experienced by a small business like ours.

We use OnPay for our internal payroll, as well as manage the payroll of several of our small business tax clients. We made the switch to OnPay for two reasons. The first was that they are incredibly easy to get a hold of if any issue arises. The second reason we moved is that the interface is very easy to use and navigate - it has been a very enjoyable experience so far.

We use OnPay for payroll. We have only one employee at the moment, but will be adding others soon. Because the two users of OnPay don't have a financial background, we consider OnPay and the best online payroll product for us. OnPay has everything labeled so you know what you are looking for. It's all so easy and intuitive. Even the sick days and vacation days are super easy to set up. I was a bit nervous about taking on this task, but I was amazed how well I was able to process payroll in OnPay.

Our company has used OnPay for approximately 5 years to run payroll. We had about a one-year period, within the five years, where our accountant had us switch to a competitor for payroll and the competitor was a complete nightmare. We couldn't wait to return to OnPay. OnPay's customer service is excellent. Their representatives are knowledgeable, relatively friendly, and able to quickly resolve the most complicated payroll issues. Additionally, they do not put us on unnecessarily long holds when we call in. I highly recommend OnPay without reservation.

We use OnPay for all of our payroll needs. We are a small nonprofit with approximately 15 employees. No large needs but for a small npo we save money by using OnPay. I recommend OnPay to other small npo's because it is easy to use and has a simple interface.

We use OnPay to process payroll. They file all of our returns also. Our employees can fill out hiring forms and login to view their checks online as well. The interface is really easy to use, the GL setup was quick and easy. Everything moves over to QB in an import file. There aren’t unexpected fees or random payroll withdrawals from our bank account. Our employees get direct deposit weekly without issue. I am really happy with the service. Having done payroll, and set up other payroll systems at other companies I am confident that OnPay is the best. They answered all of my questions satisfactorily during my “interview process” to find a payroll processing company.

I use OnPay for employee payroll. It’s extremely user friendly and very fast to understand and to use. There’s no need to have a degree in HR to be able to use it efficiently. I have been using it for several years now. I have many times been asked to change, to use another payroll service, but I never found anything that is as easy and as cost effective.

We use OnPay for our payroll solution. We have used a few different companies, and OnPay has been the best! They are easy to reach for support questions, and when there are issues, they reach out to let us know so they can be addressed (such as log-in issues). They file all the payroll tax returns for us and take care of the year-end reporting. They were very hands-on with our switch and made it happen with a very short turnaround.
Additionally, they brought over our payroll amounts from earlier in the year, so we only had to issue one set of W-2s, not one from each system, as other payroll solutions have made us do. We have also used OnPay for the paid time off calculation and reporting. They have been accurate in calculating (a problem we had with other payroll companies). The employee portal makes it easy to request time off, or check balances. We have also begun using some other options to store employee or company documents in OnPay. This is still a work in progress for us in determining what should be posted there, but it makes it easy to find and makes sure everyone has access to it.

It is used across the entire organization to prepare payrolls for our team members. It budgets for all incoming resources that are used on a daily basis to run our organization. The user interface is easy to use and easily customizable for all our financial plans. It has security tools that hinder our company from incurring any unnecessary losses.

[It's] used across the whole agency. It makes payroll processing easy to use and the customer service has been excellent from initial setup, agency changes with how we process payroll, and added incentives with regards to bonuses, 401k, etc. I have yet to discover any changes needed for our company.

Our company has used OnPay for a few years and we love it. OnPay is easy to use and their customer service is excellent - they always go above and beyond when I need help. Using OnPay is also very affordable.

We use Onpay across our organization which includes two companies. It helped reduce our payroll costs greatly.

OnPay is used across our small organization. We have only two departments but OnPay allows us to categorize them with ease.