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Ooma Office

Ooma Office

Overview

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…

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Recent Reviews

TrustRadius Insights

Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
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Ooma for the office

8 out of 10
November 25, 2022
Incentivized
Ooma gives me all the capacity of my office phone even on-the-go. It's great being able to receive voicemails straight to my email and …
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Oooo-ma gosh!

10 out of 10
March 07, 2022
Incentivized
I use Ooma in the office and on my mobile app. I have never missed a call and love that the voicemails get emailed to me so I can save …
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Easy to use

10 out of 10
March 04, 2022
Incentivized
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Message alerts (56)
    9.7
    97%
  • Answering rules (57)
    9.3
    93%
  • Mobile app for iOS (52)
    9.0
    90%
  • Call screening (50)
    8.8
    88%
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Pricing

View all pricing

Local Phone Number

$9.95

On Premise
per month

Toll Free Number

$9.95

On Premise
per month

Toll Free Calling Plan

$15.00

On Premise
per month

Entry-level set up fee?

  • $19.95 per user/month
    Optional
For the latest information on pricing, visithttps://www.ooma.com/small-business…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Getting the most out of Ooma Office Multi Ring Demo

YouTube

Getting the most out of Ooma Office Pro Call Recording Demo

YouTube

Getting the most out of Ooma Office Pro: Call Recording | Demo

YouTube

Ooma Office Web Portal demo

YouTube

Getting the most out of Ooma Office: Multi Ring | Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.9
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.2
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.

With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free.
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs
  • Conference bridge for up to 10 callers
  • Forward calls during device outages
  • Fax Online
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Ooma Office Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal

Ooma Office Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America

Ooma Office Downloadables

Frequently Asked Questions

RingEX, Vonage Business Communications, and 8x8 Work are common alternatives for Ooma Office.

Reviewers rate Message alerts highest, with a score of 9.7.

The most common users of Ooma Office are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(75)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.

Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.

Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.

Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.

Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.

Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.

Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.

Users commonly recommend the following in their reviews of Ooma:

  1. Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.

  2. Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.

  3. Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.

Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.

Attribute Ratings

Reviews

(26-50 of 68)
Companies can't remove reviews or game the system. Here's why
David Buckley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were wanting to cut costs on our church's communication budget. Our local telephone company was charging us an arm and a leg for local calling. We were able to switch to Ooma Office, keep our church's phone number, and save 50% on our telephone budget.

I especially like the Ooma app for my iPhone. I am not always at the church office (small staff) and I will get the phone calls transferred to my phone very clearly marked as coming from Ooma and not a personal phone call.

I highly recommend it!
  • Inexpensive
  • User friendly
  • Great communication tool
  • Sales
I am limited in my experience, but it has been great for our small church. For our budget = outstanding. It is user-friendly. It manages many people well - just set it up and it does what you need it to. I would recommend this to any small business for a communication system.
August 28, 2021

Just Amazing

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Ooma Office Company-wide. It bridges the gap between our team members and the customer's needs. Now, our customers can choose from options and be directed to the correct office branch or department immediately.
  • Call transfers
  • Clarity and speech
  • Professionalism
  • Computer app optimization
  • Options to correct verbiage and pronunciation
  • More features for texting
Ooma office can be used by small businesses and larger corporations. This product is effective and adds a ton of value to customer service standards. Give your company a more professional feel with an easy-to-navigate directory complete with a virtual assistant that transfers calls smoothly. Allow your customers to listen to music while they wait to be served. You can also add announcements right into your directory with simple setup steps that any receptionist can do.
Score 10 out of 10
Vetted Review
Verified User
Ooma Office is being used across the organization, providing a number of solutions including call recording, conference calling, faxing, and more. As a small business owner, my favorite thing is the price tag. I did a lot of research before settling on Ooma Office. They give me a lot of bang for the buck. We get tons of features without breaking the bank, and that’s very important when you are in the growing stages. As far as their customer service goes, their team is very friendly, knowledgeable and quick to respond. They are really set up to keep small businesses running.
  • Virtual assistant
  • Faxing
  • Mobile app
Ooma Office is great for discovery calls because it gives you an option to record. You can always go back and listen to any points you may have missed or need more clarity on without bothering your clients. Also, the virtual assistant makes my company look and sound professional even before I pick up the phone.
July 21, 2021

Excellent

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
  • Organize
  • Simple
  • Good
  • Excellent
  • Transfer
  • Login
  • Support
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Hillary Louarti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Ooma Office for our transportation business. We use it for customer service and in the back office. It's easy for all of our office staff to use and we're able to customize the incoming call menu, saving our employees time. Pricewise, it's a great option for small businesses.
  • Easy to block robo and spam calls
  • Simple set-up for phone schedules
  • Easy to capture more calls by utilizing call ring-though
  • Better phone modules- they often reboot or say they're disconnected from the base at inopportune times.
  • Quicker updates in call logs
  • E-fax option could be a bit easier
[Ooma Office has] good customer service: this is important in our business as we have 24/7 phone service and rely on any tech issues being solved quickly. The price point is very good for small businesses. Being able to block robo / spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future.
Josh Bicknell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Ooma Office for my single-member LLC business, which focuses on educational support services like test prep, tutoring, and language learning online. I use Ooma Office, and particularly the virtual receptionist feature, to route calls for me according to client needs and requests, and I also use it to send calls to my cell phone when I am not in the office.
  • Virtual receptionist feature provides essential information to clients and routes calls appropriately
  • Text messaging feature is great for clients who need to send quick communications
  • Wireless, instant connectivity to their DP1 desk phone makes for easy setup
  • Customer service available through chat essentially just tells you to call anyway, defeating the purpose
  • Some text messaging features are problematic, such as how you can't block a contact
Ooma Office is the best solution out there for those who want the professionalism and clear, consistent quality of a landline but without the expensive price of most landline providers, and without the hassle of installation and contracts typically associated with other accounts. I can see it being flexible enough for just about any sized business to use.
Score 10 out of 10
Vetted Review
Verified User
We use Ooma Office to solve complex communication issues we faced with a prior phone system--to just work! It helps us do what we do best with what appears to be 100% uptime and great customer service. While it is not perfect, it does the job we need and they take our feedback seriously.
  • Uptime
  • Call Routing
  • Auto Attendant
  • Music on Hold
  • Call Transfer
  • Saving outbound faxes
  • mobile app problems
I continue to recommend Ooma to clients and friends
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have multiple lines used for phone calls and faxes. We used the [Ooma Office] mobile app heavily as we are now working from home. The savings switching from previous phone provider has been tremendous.
  • Inter phone conferencing
  • Phone clarity, no distortions
  • Mobile app access
  • Faxing has to be done thru website access
  • Integration of phone contacts on mobile app changes my caller id for those contacts
[Ooma Office is] well suited: companies with high internet speeds, saving money monthly, working remotely

Less appropriate: faxing, phone conferencing with customers
Score 10 out of 10
Vetted Review
Reseller
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
  • A receptionist without employing a receptionist
  • Eliminate spam calls
  • Call from any device
  • Work remotely
  • No long distance charges
  • Send and receive faxes virtually
  • Competitors allow for line flexibility; not all companies need a dedicate line for every user and this could lower the costs even more.
Ooma Office is suited for practically everywhere and everyone; however, it can be a little more pricier then some of their competitors that offer line cost flexibility.
Arthur Zepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Ooma Office full time in my business. I especially like, and appreciate, the ability to call out on my personal cell phone using the Ooma app and having the call appear that it is coming from my business!
  • Virtual receptionist.
  • Voicemail.
  • Clear calling from the phone app.
  • Fax.
  • Call clarity.
  • Online access to text messages.
I have referred Ooma to many of my business colleagues! I will continue to do so!
December 30, 2020

Pharmacy Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
You get the benefits of a PBX phone system in a user friendly easy to program format providing full flexibility. The virtual assistant provides a much needed benefit to filter out, screen, and direct calls effectively and efficiently. Reliability and stability issues do arise but they can be fixed with a simple power cycle or a restart.
  • Virtual Assistant
  • Easy to program
  • Easy to Set up
  • Reliability
  • Stability
  • Troubleshooting efficiency
Overall [Ooma Office] is a great product and would recommend. It is cost effective, productive, and useful. The downfalls are glitches that will probably be fixed with future updates. Customer services is great however it can be hard to diagnose certain issues remotely. Issues happen approximately once a month but can easily be managed.
December 23, 2020

Ooma Office Review

Edith Houston | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire office (all employees). It has helped greatly with our Customer Service department. The excellent various features are all extremely easy for me to set up and manage online on an individual user basis. The Virtual Receptionist helps so much with weeding out any telemarketers and also with connecting our customers, suppliers, and subcontractors to the employees they need to speak with. Everyone at the office really enjoys the Ooma Office system.
  • Excellent selection of features
  • Great customer service
  • Wonderful technical support
  • Could be a bit less expensive
  • A few of our users who aren't as technologically advanced as others found the system overwhelming at first
  • 4 of our new phones that came with our new system did not work and I had to ship them back for replacement units (all free of charge though)
I believe Ooma Office is well suited for a business of any size. It's a great system with so many useful features that are all included with the monthly plan amount. It is especially well suited for organizations with a heavy daily call volume from customers. We find it really helps with our Customer Service department.
December 05, 2020

Oooh Ooma!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ooma Office has made mobility a reality in our office. We are able to take calls from anywhere and keep in communication with each other as well. The features of this product are easy to use and customer support is exceptional. The set up of the equipment is easy and tech support is there to help you along the way 24/7.
  • Mobility
  • Call forwarding
  • Virtual receptionist
  • The app needs more functionality.
  • No other issues to report room for improvement.
  • No other issues to report room for improvement.
Ooma Office is well suited for scenarios in which you cannot be physically in your office; you can use the app to take, make, and forward calls. The voicemail to email feature allows you to keep up with all pending messages, and the fax to email and conference lines make communications that much easier.
Tom Von Braunsberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a cleaning service provider we primarily use the phone for communication with our customers. The Ooma phone system has provided us with much more flexibility and capabilities then we ever expected. We now have the ability to take the phones with us wherever we want. In Florida this is an excellent feature for disaster planning during hurricane season. Also, the ability to take calls remotely has increase our ability to talk with our customer at first attempt. Many of our staff work remotely which made it difficult to be able to communicate with the customers promptly. Ooma has solved this issue with their mobile application. The web application allows to update settings when ever and where ever we are so changes can be made quickly. Ooma provides the best value with the most practical features a service business needs.
  • Remote system administration.
  • Ease of use.
  • Flexibility.
  • Value.
  • Include voice mail to text message with primary plan.
  • Faxing landscape doc is problematic.
The service is great for the small business owner who was the flexibility of being remote or in office. The system has a very low learning curve which support fast setup and low training needs. The low monthly cost is great for small business and the ability to add on as we grow is a key feature we required. I am not familiar with the corporate level solutions so I can only comment on small business solutions.
November 30, 2020

Ooma Office

Kristen Fitzpatrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using Ooma Office for my business for more than 5 years. I love that the voicemails go to my email so if something important comes up on my days off I can follow up. I love using the app to call customers when I am not at the business. This way I am not exposing my personal cell phone number.
  • Ooma App for iphone.
  • Voicemails going to email.
  • I constantly have to reset my password for the app.
Ooma Office is great for small businesses. We have limited hours right now due to COVID so being able to handle so much remotely is super helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I find the anonymity of using the cell phone app and not having to show my cell phone number for privacy reasons has been great. I really like my Ooma Office service. Their tech support has been wonderful always. I rarely fax but having the virtual fax number is great and I love how is goes to my email so I know I received a fax I was waiting for while being out of the office.
  • Automated call forwarding.
  • Virtual fax.
  • Virtual receptionist.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
For me, a one-man business I find the service to be flexible and having enough features for the price makes Ooma a winner in my book.
November 05, 2020

Love it! Glad I switched!

Loretta Love Huff ✦ Biz Growth Strategist ✦        Career Catalyst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I'm a sole proprietor. I've been in business over 20 years as an HR consultant, Executive Coach, Business Coach, Marketing Consultant and Keynote Speaker. I just have one Ooma number but it rings through to all of my devices. I was able to 'port' the business lines I had with other providers so people could still reach me if they had an 'older' phone number. Ooma Office is more cost effective than other phone systems/providers I've used. The set up was a bit tedious for me but their customer service is terrific! They guided me through the entire process!
  • Customer service is terrific!
  • Pricing is cost effective.
  • Quality of calls is impeccable.
  • The set up was a bit tedious for me and I'm a bit of a techy! As I recall, the manual seemed hard to follow.
I have a home based business. So just one phone line was needed. It's still a great investment.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used as our only phone system for the business. It allows us control to customize our menus, so customers can get basic info without having to speak with someone. It also reduces the amount of call transferring that needs to be done, since callers can reach the proper department right away. It also has eliminated spam calls for the few months we have been using it.
  • easy set up and number porting
  • flat rate pricing
  • easy to customize menus
  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
It is really ideal for an office setup with cubicles and everyone has their own headseat. It is less ideal for a retail setting where there is significant movement of employees through the store. They do have cordless devices, which make this feasible, but to make the menu work appropriately, those phones should be kept at their respective charging locations most of the time.
Kirk Bruce | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I recently switched my phone services to Ooma for my insurance agency. This move has increased my ability to be available for my customers and communicate more efficiently.
  • Ease of installation
  • Simple to use
  • Great customer service
  • Expandable
  • More options for the Virtual Assistant feature
I believe Ooma is easily adaptable to an office setting similar to mine. The mobility of it allows for a lot of flexibility to keep in contact with clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Ooma Office across our whole organization. We handle heavy volumes of phone calls daily. Our call volume per phone number averages around 200 daily. We receive different kinds of phone calls per day. Like all businesses, we need to focus on booking new customers. With Ooma Office, we are able to use virtual receptionists to guide a caller through different menu options so that their calls can be directed to the appropriate channels. Being able to do this allows us to focus on new clients and existing clients easily and more efficiently than before.
  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
  • The Sales team needs to be a little more organized and set up to answer questions for users who aren't familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go. We sat on the purchase for over 6 months because we couldn't get the answers we needed. Eventually, we just took a leap of faith (since there are no contracts) and boy-oh-boy are we glad we did it! Super happy Ooma customers.
  • The mobile app always has poor audio issues for the caller. Not sure why. Maybe the physical device itself? Can't really chalk this one up to Ooma's fault, but perhaps their app needs improvement.
Easy to use. Communication is the start to any successful business. Starting off with Ooma Office is the only way to go. There is no business that wouldn't benefit from Ooma Office regardless of which line of business you're in, how many employees you have, how many departments there are or aren't. Ooma Office is a must-have for every business—without the tech, costs and headaches other VOIP/IP companies put you through. Smart, effective solution for any business.
Score 10 out of 10
Vetted Review
Verified User
We use Ooma Office so we can forward to our cell phones. It has a different, distinct ring so we know we are never missing a business call, no matter where we may be. The WiFi calling is crystal clear and for as long as I've used it, there has never once been an issue.
  • Call forwarding.
  • Multiple lines.
  • WiFi calling.
  • Different voicemail capabilities.
  • Currently, as a small business owner, I'm satisfied.
I think Ooma Office would suit any size office. It's cost efficient, easy to set up and use. If and when the time comes to add a new line, it's very simple. I love the fact that I can forward it to my cell and make calls using Ooma Office from my cell.
Score 7 out of 10
Vetted Review
Verified User
We use Ooma Office for the entire law firm. The digital fax number included with each number and the ability to reroute calls to their app have been incredibly useful. The ability to use the virtual receptionist to route calls has proven more useful than originally expected now that most of the staff is working remotely.
  • The virtual receptionist.
  • Digital faxing.
  • The integration of the app is spotty.
  • The web portal constantly logs you off even when you select “keep me logged in.”
  • Setting up roll over ringing has been difficult and inconsistent.
I think it is well suited for a law office, though I think it would function for most businesses. Though I’d have to say that with the spotty roll over ringing a place with multiple phone lines that MUST ring from one main number, like a restaurant, may have issues with the system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ooma is used across the entire organization both in-office and remotely. The ease of adaptability to transition to working remotely was a huge reason to work with Ooma.
  • Ease of use.
  • Equipment options.
  • Ability to work remotely and not miss calls.
  • Customer service.
  • Some options not available on equipment is limiting in some cases.
  • Technical issues can sometimes be difficult for the agents to fix.
  • Sometimes service goes down even with a strong internet connection.
If you are in and out of the office but want to be able to get calls and make calls using the office number, Ooma is great. Also the cost is great and a huge savings compared to other options.
Brandon Ronk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a sole proprietor, I use Ooma Office to have a dedicated phone line separate from my cell phone. In insurance, having calls recorded provides tremendous protection and although Ooma did not initially offer it, they did roll it out. It was more than worth the investment to upgrade to Ooma Office Pro so I could have that peace of mind, and the overall price is far better than any competitor I found. It also allows me to send/receive faxes, conference calls, transfer, place on hold, send text messages, and multiple platforms to use it on. I started out with the mobile app only, and it integrated seamlessly with my iPhone except for the CallerID not showing when a call comes in. It does show when used with a hard phone or softphone via the desktop app.

Overall, very impressed with depth of services for price and see the product being easily scalable for a small business with multiple employees.
  • Affordable cost.
  • Great depth of services offered.
  • Well-suited for small businesses and sole proprietors.
  • Improve CallerID integration on mobile app.
  • Offer call recording as standard service.
  • Develop softphone-only subscriptions.
Ooma Office is well suited for small businesses that are looking to have a dedicated line that can be mapped for multiple users, at an affordable price. It would become overly cumbersome for medium to large businesses, and it would likely be best to look into enterprise solutions for phone services at that point.
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Ooma for our business mainline, employee personal line, and virtual fax. I have it connected to my cell phone so I can receive and place calls "from the office" regardless of if I am at the office or at the beach. There is no degradation of quality versus a standard cell phone call. I never felt the need to look anywhere else.
  • Their price is competitive.
  • Very customizable and scalable.
  • Exceptional sound quality.
  • Their online user interface is a little cumbersome.
  • You have to pay extra for a transcript of voicemails (but I love that voice mails are sent to my email so I can add the actual voice mail to project files).
I have a very small business, so I answer the phones. It has allowed me to cut way back on telemarketers and robocalls so I can focus on work and clients. Even though I rarely use fax, I now have a virtual fax machine that works exceptionally well and is reliable and hassle-free. I am not sure how it would work if you had a larger team, but for me and my needs, I feel no reason to look anywhere else.
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