Overview
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
Ooma for the office
Ooma Office Saved Us Thousands
Ooma Office - Great VoIP Solution
Ooma is great for my small business
Great System - especially for Small businesses
Ooma Office - It's the real deal!
Oooo-ma gosh!
I fully recommend Ooma Office!
Ooma Office has great features for a low price
Easy to use
Ooma Office is Integral to Our Small Business Now
Best I have found in my 75 years.
Ooma rocks!
Ooma Office is crucial to my practice
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (56)9.797%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
Toll Free Number
$9.95
Toll Free Calling Plan
$15.00
Entry-level set up fee?
- $19.95 per user/monthOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
Getting the most out of Ooma Office Pro Call Recording Demo
Getting the most out of Ooma Office Pro: Call Recording | Demo
Ooma Office Web Portal demo
Getting the most out of Ooma Office: Multi Ring | Demo
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(25) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.8Multi-level Interactive Voice Response (IVR)(31) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.2Directory of employee names(41) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.3Answering rules(57) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.2Call recording(44) Ratings
Automatic recording of inbound and outbound calls
- 8.5Call park(40) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.8Call screening(50) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.7Message alerts(56) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.2Audio conferencing(43) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 9Mobile app for iOS(52) Ratings
App for iPhone and iPad
- 9Mobile app for Android(39) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(75)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
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Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
-
Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
(1-25 of 68)Ooma for the office
- Forwards calls from my office phone to my cell
- Allows me to listen to voicemails through my email
- Setup process could be easier to navigate
Ooma Office Saved Us Thousands
- Adapt to any business style. (Office, Mobile, Remote, etc)
- Reduces costs while providing a feature rich product.
- Provides exceptional customer service.
- Implementation with more 3rd party IP phones
- Automated scheduling of call forwarding within a user. (e.g. "always forward on weekends")
Ooma Office - Great VoIP Solution
- Set-up is easy and quick
- Lots of great features
- Cost effective
- Group - team fax capability
- Improved headset connectivity
- Multiple office speed dial lists
Ooma is great for my small business
- Live transfer.
- Voicemail to email.
- Virtual reception.
- Customer service sometimes has issue.
- Easier explanation of services.
Great System - especially for Small businesses
- Setting up hours of business to streamline calls where they need to go
- allowing multiple extensions
- Conference Calls
- would like it to be a tad more user friendly
Ooma Office - It's the real deal!
- Sound quality is GREAT!
- Customer service is OUTSTANDING!
- The dashboard is easy to use.
- N/A
- N/A
- N/A
Oooo-ma gosh!
- Transfers call with ease from base to my cell
- The fax option is super easy
- Even when the power goes out, I still get the calls on my cell
- Allow caller id to transfer over as well
I fully recommend Ooma Office!
- Customer Service
- Virtual assistant
- Faxing
- Adding an admin portal app
Ooma Office has great features for a low price
- Allow users to work from practically anywhere
- Cut down on telephone expense considerably
- Ability to use cell phones and still show an office number
- Logging into the app seems slow on Windows and Cell Phones both
- Call Logging is a little cumbersome to review
- Texting to other numbers requires adding them as a contact
Easy to use
- Virtual Assistant
- Voicemails to email
- easy to transfer or conference calls if necessary
- better caller id function
Ooma Office is Integral to Our Small Business Now
- Communicate using app
- Communicate via office phone
- Communicate via voice message
- International free calls needed
- Must be able to take anywhere in the world where internet is available
- Must have robocall blocking as standard
Best I have found in my 75 years.
- Allows me to answer the phone any time and anywhere
- offers free fax service
- Gives me the freedom to leave the office and still be connected.
- I wish there was a way to stop calls that have a spoofed caller ID number.
- I would like to be able to have different ring tones for my personal cell calls and my business Ooma app calls.
Ooma rocks!
- Customer Service
- Reliability
- Quality
- sync directly with Outlook or Gmail contacts
Ooma Office is crucial to my practice
- Versatile
- Cost-effective
- Internet based and allows for mobility
- Easy to use app that allows me to forward calls and check messages from my cell phone from anywhere
- Customer service takes several calls to fix a complicated issue
Ooma office is a professional affordable option!
- Easy access
- Professional appearance
- Affordable
- Customized voicemails depending on number dialed
- Could be even more affordable
- Better spam filtering needed
Ooma is Pretty Great!
- Virtual Assistant.
- Call Transfer.
- App.
- Texting Feature.
Another Grateful Customer
- Virtual office/virtual receptionist
- Redirects calls
- Receives messages
- Earn more rewards
- Lower monthly service
- Continue to be great
Ooma office is the best investment that I have made for my business
- great customer service
- fast efficient response to troubleshooting issues
- I am very happy with the service
Ooma Office is a great solution for small businesses
- Call routing
- Virtual assistant
- Easy to block spam calls
- Fax could be better
- Can't send cover page with faxes
- More texting options
A solid VOIP solution for a small business owner
- Cost effective
- Solid call quality
- Easy interface
- Customer service leaves a little to be desired
- Calls will randomly drop for no rhyme or reason despite having a steady internet connection
Ooma - Small business solutions with professional feel!
- Call Routing
- Reducing Costs
- Building extensions
- I have yet to experience anything that I didn't like in Ooma!
Love Ooma Office
- Customer service
- How easy the app is on the phone to use
- No more spam calls
- Video calls
- Text messages
- Fax needs to be able to add more then one page
- Fax needs a cover page option
Best telecommunication service
- VIRTUAL FAX
- VIRTUAL ATTENDANT
- CUSTOMER SERVICE
- N/a
- N/a
- N/a
Ooma Office is GREAT for a small or medium business!
- PBX
- Voicemail
- Scaling more than 20 extensions
Value VoIP Without Value Quality
- Affordable pricing for small businesses
- 24/7 customer support
- Easy web function for low-tech employees
- Bare bones services
- Hardware selection is minimal
- No centralized message center