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Ooma Office

Ooma Office

Overview

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…

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Learn from top reviewers

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Rating: 10 out of 10
April 30, 2025
IncentivizedVetted ReviewVerified User
Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in th...
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Stephanie Sullivan
Executive - Corporate
President
AVIA Consulting Inc.
Ooma Office10 years of experience

Ease of Setup and Use

Rating: 7 out of 10
April 30, 2025
IncentivizedVetted ReviewVerified User
Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and rec...
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Katherine Klaus
Administrator - Professional Services
Business Administrator
ClearPath Utility Solutions, LLC
Ooma Office2 years of experience

Ooma Office has been great

Rating: 10 out of 10
April 29, 2025
IncentivizedVetted ReviewVerified User
I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto m...
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Thomas Blake
Professional - Sales
Owner
Blake Agency
Ooma Office6 years of experience

Best VOIP service at a reasonable price

Rating: 8 out of 10
February 18, 2025
IncentivizedVetted ReviewVerified User
We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when m...
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Judy Keesecker
Account Manager - Finance and Accounting
Bookkeeper
Beamr
Ooma Office7 years of experience

Simple, Professional and Saves Money

Rating: 9 out of 10
February 11, 2025
IncentivizedVetted ReviewVerified User
We use Ooma Office to received calls for ticket purchases and event sales inquiries. We have a detailed outgoing message with options to connect to our team members or hear de...
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Patrick Short
Manager - Sales
Education Director
CSz Portland
Ooma Office13 years of experience
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Pricing

View all pricing

Local Phone Number

$9.95

On Premise
per month

Toll Free Number

$9.95

On Premise
per month

Toll Free Calling Plan

$15.00

On Premise
per month

Entry-level set up fee?

  • $19.95 per user/month
    Optional
For the latest information on pricing, visithttps://www.ooma.com/small-business…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Getting the most out of Ooma Office Multi Ring Demo

YouTube

Getting the most out of Ooma Office Pro Call Recording Demo

YouTube

Getting the most out of Ooma Office Pro: Call Recording | Demo

YouTube

Ooma Office Web Portal demo

YouTube

Getting the most out of Ooma Office: Multi Ring | Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.6
Avg 8.0

Call Management

Customized phone system settings

8.3
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.0
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Product Details

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.

With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free.
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs
  • Conference bridge for up to 10 callers
  • Forward calls during device outages
  • Fax Online
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Ooma Office Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal

Ooma Office Competitors

Ooma Office Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America

Ooma Office Downloadables

Frequently Asked Questions

RingEX, Vonage Business Communications, and 8x8 Work are common alternatives for Ooma Office.

Reviewers rate Hosted PBX highest, with a score of 9.5.

The most common users of Ooma Office are from Small Businesses (1-50 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 12)

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Rating: 10 out of 10
Incentivized
April 30, 2025
SS
Stephanie Sullivan
President
AVIA Consulting Inc. (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Ooma Office
10 years of experience
Use Cases and Deployment Scope
Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.
Pros
  • Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
  • The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
  • The automated assistant can be invaluable in routing calls and handling frequently asked questions.
Cons
  • Transcribed voicemail would be very helpful in the basic tier of service.
  • Better caller ID reporting. Often, the caller ID is missing from incoming calls in the Ooma system.
  • Better SPAM call filtering at the basic tier of service.
Likelihood to Recommend
Small business/office locations with a few phones and using traditional phone service providers like Verizon or cable companies.

Easy to use

Rating: 10 out of 10
Incentivized
March 04, 2022
Verified User
Manager in Customer Service
Construction Company, 11-50 employees
Vetted Review
Verified User
Ooma Office
1 year of experience
Use Cases and Deployment Scope
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have been routed to the correct person using this feature. It really has been a game changer for our company, with getting customers to the correct person the first time.
Pros
  • Virtual Assistant
  • Voicemails to email
  • easy to transfer or conference calls if necessary
Cons
  • better caller id function
Likelihood to Recommend
If you do not want the mechanical voice of the virtual assistant, you can record your own outgoing greeting. You can also have a call roll to another extension if the person you were trying to call doesn't answer.

OOMA Office exceeds expectations!

Rating: 10 out of 10
Incentivized
March 25, 2021
Verified User
Administrator in Sales
Retail Company, 1-10 employees
Vetted Review
Verified User
Ooma Office
4 years of experience
Use Cases and Deployment Scope
We have multiple lines used for phone calls and faxes. We used the [Ooma Office] mobile app heavily as we are now working from home. The savings switching from previous phone provider has been tremendous.
Pros
  • Inter phone conferencing
  • Phone clarity, no distortions
  • Mobile app access
Cons
  • Faxing has to be done thru website access
  • Integration of phone contacts on mobile app changes my caller id for those contacts
Likelihood to Recommend
[Ooma Office is] well suited: companies with high internet speeds, saving money monthly, working remotely

Less appropriate: faxing, phone conferencing with customers

Oooo-ma gosh!

Rating: 10 out of 10
Incentivized
March 07, 2022
Verified User
Manager in Corporate
Health, Wellness and Fitness Company, 1-10 employees
Vetted Review
Verified User
Ooma Office
8 years of experience
Use Cases and Deployment Scope
I use Ooma in the office and on my mobile app. I have never missed a call and love that the voicemails get emailed to me so I can save them and allocate to a file. When I need my techs to have a call that I received, I can easily transfer to them, conference call them or forward the voicemail. Ooma has also allowed me to fax, in those rare occasions, with ease and without the old school machine.
Pros
  • Transfers call with ease from base to my cell
  • The fax option is super easy
  • Even when the power goes out, I still get the calls on my cell
Cons
  • Allow caller id to transfer over as well
Likelihood to Recommend
Our techs work on the road. They are never in the office, so the app is perfect for them.

Best I have found in my 75 years.

Rating: 10 out of 10
March 03, 2022
TM
Terry Mills
Regional Vice President
Primerica (Financial Services, 1-10 employees)
Vetted Review
Verified User
Ooma Office
2 years of experience
View profile
Use Cases and Deployment Scope
I was using another VOIP company for phones and a different company for fax service and was contacted by Ooma. They showed me their program which was less money and free faxes included. I was able to cancel the other two companies and save the entire amount I paid for fax service. Since the covid hit, I have worked from home a lot, and the fact that I can answer calls on my Ooma cell phone app or my laptop computer any time, any place, anywhere allows me to not be in the office, but still receive all my calls. They have cut my communications bill in half. I highly recommend them.
Pros
  • Allows me to answer the phone any time and anywhere
  • offers free fax service
  • Gives me the freedom to leave the office and still be connected.
Cons
  • I wish there was a way to stop calls that have a spoofed caller ID number.
  • I would like to be able to have different ring tones for my personal cell calls and my business Ooma app calls.
Likelihood to Recommend
Ooma has worked well for me in all areas because if I have wifi or a cell tower connection anywhere in the world, I can make or receive Ooma business calls. I love the price too! I am totally happy with them and have recommended Ooma to several other businesses and I have not had anyone tell me they have had problems since switching to Ooma.
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