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Ooma Office

Ooma Office

Overview

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…

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Learn from top reviewers

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Rating: 10 out of 10
April 30, 2025
IncentivizedVetted ReviewVerified User
Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in th...
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Stephanie Sullivan
Executive - Corporate
President
AVIA Consulting Inc.
Ooma Office10 years of experience

Ease of Setup and Use

Rating: 7 out of 10
April 30, 2025
IncentivizedVetted ReviewVerified User
Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and rec...
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Katherine Klaus
Administrator - Professional Services
Business Administrator
ClearPath Utility Solutions, LLC
Ooma Office2 years of experience

Ooma Office has been great

Rating: 10 out of 10
April 29, 2025
IncentivizedVetted ReviewVerified User
I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto m...
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Thomas Blake
Professional - Sales
Owner
Blake Agency
Ooma Office6 years of experience

Best VOIP service at a reasonable price

Rating: 8 out of 10
February 18, 2025
IncentivizedVetted ReviewVerified User
We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when m...
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Judy Keesecker
Account Manager - Finance and Accounting
Bookkeeper
Beamr
Ooma Office7 years of experience

Simple, Professional and Saves Money

Rating: 9 out of 10
February 11, 2025
IncentivizedVetted ReviewVerified User
We use Ooma Office to received calls for ticket purchases and event sales inquiries. We have a detailed outgoing message with options to connect to our team members or hear de...
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Patrick Short
Manager - Sales
Education Director
CSz Portland
Ooma Office13 years of experience
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Pricing

View all pricing

Local Phone Number

$9.95

On Premise
per month

Toll Free Number

$9.95

On Premise
per month

Toll Free Calling Plan

$15.00

On Premise
per month

Entry-level set up fee?

  • $19.95 per user/month
    Optional
For the latest information on pricing, visithttps://www.ooma.com/small-business…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Getting the most out of Ooma Office Multi Ring Demo

YouTube

Getting the most out of Ooma Office Pro Call Recording Demo

YouTube

Getting the most out of Ooma Office Pro: Call Recording | Demo

YouTube

Ooma Office Web Portal demo

YouTube

Getting the most out of Ooma Office: Multi Ring | Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.6
Avg 8.0

Call Management

Customized phone system settings

8.3
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.0
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Product Details

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.

With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free.
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs
  • Conference bridge for up to 10 callers
  • Forward calls during device outages
  • Fax Online
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Ooma Office Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal

Ooma Office Competitors

Ooma Office Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America

Ooma Office Downloadables

Frequently Asked Questions

RingEX, Vonage Business Communications, and 8x8 Work are common alternatives for Ooma Office.

Reviewers rate Hosted PBX highest, with a score of 9.5.

The most common users of Ooma Office are from Small Businesses (1-50 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 75)

Easy to use

Rating: 10 out of 10
Incentivized
March 04, 2022
Verified User
Manager in Customer Service
Construction Company, 11-50 employees
Vetted Review
Verified User
Ooma Office
1 year of experience
Use Cases and Deployment Scope
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have been routed to the correct person using this feature. It really has been a game changer for our company, with getting customers to the correct person the first time.
Pros
  • Virtual Assistant
  • Voicemails to email
  • easy to transfer or conference calls if necessary
Cons
  • better caller id function
Likelihood to Recommend
If you do not want the mechanical voice of the virtual assistant, you can record your own outgoing greeting. You can also have a call roll to another extension if the person you were trying to call doesn't answer.

Good value for money, easy to use, varied features

Rating: 8 out of 10
Incentivized
July 19, 2021
HL
Hillary Louarti
Manager
Diamond Transportation Arizona LLC (Transportation/Trucking/Railroad, 11-50 employees)
Vetted Review
Verified User
Ooma Office
3 years of experience
View profile
Use Cases and Deployment Scope
We use Ooma Office for our transportation business. We use it for customer service and in the back office. It's easy for all of our office staff to use and we're able to customize the incoming call menu, saving our employees time. Pricewise, it's a great option for small businesses.
Pros
  • Easy to block robo and spam calls
  • Simple set-up for phone schedules
  • Easy to capture more calls by utilizing call ring-though
Cons
  • Better phone modules- they often reboot or say they're disconnected from the base at inopportune times.
  • Quicker updates in call logs
  • E-fax option could be a bit easier
Likelihood to Recommend
[Ooma Office has] good customer service: this is important in our business as we have 24/7 phone service and rely on any tech issues being solved quickly. The price point is very good for small businesses. Being able to block robo / spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future.

Ease of Setup and Use

Rating: 7 out of 10
Incentivized
April 30, 2025
KK
Katherine Klaus
Business Administrator
ClearPath Utility Solutions, LLC (Construction, 11-50 employees)
Vetted Review
Verified User
Ooma Office
2 years of experience
Use Cases and Deployment Scope
Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.
Pros
  • Mobile phone app
  • VOIP phone setup and connection
  • Easy to setup and get started
  • Customized office phone solutions
Cons
  • The service is not as good as expected even with a high speed internet connection
  • Calls are dropped
  • customer service and changes on the account can be difficult to make
Likelihood to Recommend
It is easy to use and overall very good for the price. In an office setting of less than 50 people I would say is where it is most useful. There seems to be issues with some of the connections if you try to call externally to other phones as calls will drop occasionally.

Ooma Office is crucial to my practice

Rating: 10 out of 10
Incentivized
January 25, 2022
Verified User
Partner in Professional Services
Medical Practice Company, 1-10 employees
Vetted Review
Verified User
Ooma Office
2 years of experience
Use Cases and Deployment Scope
Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a "virtual receptionist" that includes a phone tree before the phone even rings in the office that directs the other physician's patients to his number. It allows me to check messages even on the weekends and when we are not in the office.
Pros
  • Versatile
  • Cost-effective
  • Internet based and allows for mobility
  • Easy to use app that allows me to forward calls and check messages from my cell phone from anywhere
Cons
  • Customer service takes several calls to fix a complicated issue
Likelihood to Recommend
Very well suited to small businesses because it is very cost effective and can be managed from anywhere. I have forwarded calls and checked messages from the Carribean and Europe! I can't imagine in a scenario, however, where it would not be well suited! Any business that uses phones or faxes would find this useful.

Ooma provides a reliable connection to the customer

Rating: 9 out of 10
July 22, 2020
Verified User
Director in Corporate
Management Consulting Company, 1-10 employees
Vetted Review
Verified User
Ooma Office
1 year of experience
Use Cases and Deployment Scope
It is our primary business phone system. We use it for phone and fax across the the whole organization. It provides the link to phone calls for our business.
Pros
  • IP phone systems
  • User friendly
  • Great customer service
  • Inexpensive
Cons
  • Better interface with computer systems
  • Better hands free devices
  • Back massages
Likelihood to Recommend
I am a small business and run a tight budget. We need a business phone and fax service. They fit the bill and provide an excellent choice of services.
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