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Ooma Office

Ooma Office

Overview

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…

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Learn from top reviewers

Ooma Office is a Great SMB Solution. Just get it and save a bunch of money!

Rating: 10 out of 10
February 21, 2025
IncentivizedVetted ReviewVerified User
Ooma Office supports our official company phone number and fax number. We use it in the office, our laptops, and through the mobile app. It is being used by everyone in the of...
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Verified user
Professional
Ooma Office3 years of experience

Best VOIP service at a reasonable price

Rating: 8 out of 10
February 18, 2025
IncentivizedVetted ReviewVerified User
We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when m...
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Judy Keesecker
Account Manager - Finance and Accounting
Bookkeeper
Beamr
Ooma Office7 years of experience

Simple, Professional and Saves Money

Rating: 9 out of 10
February 11, 2025
IncentivizedVetted ReviewVerified User
We use Ooma Office to received calls for ticket purchases and event sales inquiries. We have a detailed outgoing message with options to connect to our team members or hear de...
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Patrick Short
Manager - Sales
Education Director
CSz Portland
Ooma Office13 years of experience

Happy with OOMA

Rating: 10 out of 10
February 11, 2025
IncentivizedVetted ReviewVerified User
I have found Ooma relatively easy to program. When I have had difficulty, the customer support has always been great. I learned that it has recently started integrating with t...
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Verified user
Professional
Ooma Office4 years of experience

Ooma Office - Great VoIP Solution

Rating: 8 out of 10
July 8, 2022
IncentivizedVetted ReviewVerified User
Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we...
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Steve Parker
Professional - Professional Services
Chief Risk Advisor
Parker Insurance Agency - Farmers Insurance
Ooma Office1 year of experience
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Pricing

View all pricing

Local Phone Number

$9.95

On Premise
per month

Toll Free Number

$9.95

On Premise
per month

Toll Free Calling Plan

$15.00

On Premise
per month

Entry-level set up fee?

  • $19.95 per user/month
    Optional
For the latest information on pricing, visithttps://www.ooma.com/small-business…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Getting the most out of Ooma Office Multi Ring Demo

YouTube

Getting the most out of Ooma Office Pro Call Recording Demo

YouTube

Getting the most out of Ooma Office Pro: Call Recording | Demo

YouTube

Ooma Office Web Portal demo

YouTube

Getting the most out of Ooma Office: Multi Ring | Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.0

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.0
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Product Details

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.

With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free.
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs
  • Conference bridge for up to 10 callers
  • Forward calls during device outages
  • Fax Online
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Ooma Office Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal

Ooma Office Competitors

Ooma Office Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America

Ooma Office Downloadables

Frequently Asked Questions

RingEX, Vonage Business Communications, and 8x8 Work are common alternatives for Ooma Office.

Reviewers rate Audio conferencing highest, with a score of 9.2.

The most common users of Ooma Office are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 33)

Ooma Office - Great VoIP Solution

Rating: 8 out of 10
Incentivized
July 08, 2022
SP
Steve Parker
Chief Risk Advisor
Parker Insurance Agency - Farmers Insurance (Insurance, 1-10 employees)
Vetted Review
Verified User
Ooma Office
1 year of experience
View profile
Use Cases and Deployment Scope
Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we moved from the big carrier to Ooma!
Pros
  • Set-up is easy and quick
  • Lots of great features
  • Cost effective
Cons
  • Group - team fax capability
  • Improved headset connectivity
  • Multiple office speed dial lists
Likelihood to Recommend
Ooma works best in a small office environment, with the owner/administrator being hands-on. Might be more challenging for a larger enterprise.

Love it! Glad I switched!

Rating: 9 out of 10
November 05, 2020
Use Cases and Deployment Scope
I'm a sole proprietor. I've been in business over 20 years as an HR consultant, Executive Coach, Business Coach, Marketing Consultant and Keynote Speaker. I just have one Ooma number but it rings through to all of my devices. I was able to 'port' the business lines I had with other providers so people could still reach me if they had an 'older' phone number. Ooma Office is more cost effective than other phone systems/providers I've used. The set up was a bit tedious for me but their customer service is terrific! They guided me through the entire process!
Pros
  • Customer service is terrific!
  • Pricing is cost effective.
  • Quality of calls is impeccable.
Cons
  • The set up was a bit tedious for me and I'm a bit of a techy! As I recall, the manual seemed hard to follow.
Likelihood to Recommend
I have a home based business. So just one phone line was needed. It's still a great investment.

Efficient and effective - just a few tweaks to improve

Rating: 7 out of 10
Incentivized
October 02, 2020
Verified User
Manager in Sales
Retail Company, 1-10 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
It is used as our only phone system for the business. It allows us control to customize our menus, so customers can get basic info without having to speak with someone. It also reduces the amount of call transferring that needs to be done, since callers can reach the proper department right away. It also has eliminated spam calls for the few months we have been using it.
Pros
  • easy set up and number porting
  • flat rate pricing
  • easy to customize menus
Cons
  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
Likelihood to Recommend
It is really ideal for an office setup with cubicles and everyone has their own headseat. It is less ideal for a retail setting where there is significant movement of employees through the store. They do have cordless devices, which make this feasible, but to make the menu work appropriately, those phones should be kept at their respective charging locations most of the time.

Oooh Ooma!!

Rating: 10 out of 10
Incentivized
December 05, 2020
Verified User
Administrator in Legal
Law Practice Company, 1-10 employees
Vetted Review
Verified User
Ooma Office
1 year of experience
Use Cases and Deployment Scope
Ooma Office has made mobility a reality in our office. We are able to take calls from anywhere and keep in communication with each other as well. The features of this product are easy to use and customer support is exceptional. The set up of the equipment is easy and tech support is there to help you along the way 24/7.
Pros
  • Mobility
  • Call forwarding
  • Virtual receptionist
Cons
  • The app needs more functionality.
  • No other issues to report room for improvement.
  • No other issues to report room for improvement.
Likelihood to Recommend
Ooma Office is well suited for scenarios in which you cannot be physically in your office; you can use the app to take, make, and forward calls. The voicemail to email feature allows you to keep up with all pending messages, and the fax to email and conference lines make communications that much easier.

Dive Right In With 2 Feet!

Rating: 10 out of 10
Incentivized
August 13, 2020
ME
Marlene Ehlers
Operations Manager
The Post Hole Company (Construction, 11-50 employees)
Vetted Review
Verified User
Ooma Office
1 year of experience
Use Cases and Deployment Scope
We are using Ooma Office across our whole organization. We handle heavy volumes of phone calls daily. Our call volume per phone number averages around 200 daily. We receive different kinds of phone calls per day. Like all businesses, we need to focus on booking new customers. With Ooma Office, we are able to use virtual receptionists to guide a caller through different menu options so that their calls can be directed to the appropriate channels. Being able to do this allows us to focus on new clients and existing clients easily and more efficiently than before.
Pros
  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
Cons
  • The Sales team needs to be a little more organized and set up to answer questions for users who aren't familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go. We sat on the purchase for over 6 months because we couldn't get the answers we needed. Eventually, we just took a leap of faith (since there are no contracts) and boy-oh-boy are we glad we did it! Super happy Ooma customers.
  • The mobile app always has poor audio issues for the caller. Not sure why. Maybe the physical device itself? Can't really chalk this one up to Ooma's fault, but perhaps their app needs improvement.
Likelihood to Recommend
Easy to use. Communication is the start to any successful business. Starting off with Ooma Office is the only way to go. There is no business that wouldn't benefit from Ooma Office regardless of which line of business you're in, how many employees you have, how many departments there are or aren't. Ooma Office is a must-have for every business—without the tech, costs and headaches other VOIP/IP companies put you through. Smart, effective solution for any business.
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