TrustRadius Insights
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
Starting at $9.95 per month
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What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
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Popular Features
- Message alerts (56)9.797%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
On Premise
per month
Toll Free Number
$9.95
On Premise
per month
Toll Free Calling Plan
$15.00
On Premise
per month
Entry-level set up fee?
- $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
YouTube
Getting the most out of Ooma Office Pro Call Recording Demo
YouTube
Getting the most out of Ooma Office Pro: Call Recording | Demo
YouTube
Ooma Office Web Portal demo
YouTube
Getting the most out of Ooma Office: Multi Ring | Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Reviewers rate Message alerts highest, with a score of 9.7.
The most common users of Ooma Office are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(75)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
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Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
-
Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
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October 30, 2021
Ooma Office is a great solution for small businesses
Score 8 out of 10
Vetted Review
Verified User
Ooma Office helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. It's easy for all of office staff to use and we're able to customize the virtual assistant, hours, incoming call menu, and saving our employees time.
- Call routing
- Virtual assistant
- Easy to block spam calls
- Fax could be better
- Can't send cover page with faxes
- More texting options
- Virtual assistant
- Call routing
- Mobile app
53.33333333333333%
5.3
48%
4.8
N/A
N/A
90%
9.0
- Lower cost
- Easier to manage
- Easily scalable
It's much easier to manage than our previous solutions. It makes our phone infrastructure robust and scalable. The virtual assistant has also been very useful for us to keep our customers updated on changes in pricing, hours etc. We had to manually record any changes earlier and this was a definite improvement.
12
The represent everything from front office/reception, our Medical Assistants to call back patients, our Providers to discuss care options with patients, and our office manager. This is the first means of communication for our customers. Recruiting and sales also use our phone functionality. We also use it to phone screen new candidates, reach out to potential customers/partners.
1
Our office manager does everything that needs to be done for managing and updating our Ooma Office. It includes modifying schedules, hours, or pricing. A basic knowledge of how the configuration is setup in Ooma Office and understanding of the Virtual Assistant options. A basic level of computer knowledge is sufficient to manage Ooma Office as the menu is quite intuitive.
- Virtual Assistant
- Easy to manage
- Easy to scale
- The virtual assistant allows us to keep our customers updated. We didn't realize we were missing something like this until we went live with Ooma. It's reduced the number of routine questions our staff had to answer everyday.
- The mobile app has been useful for us to respond to calls even when the staff isn't in the office.
- Adding lines required no additional IT support as the phones came in pre-configured.
- We are planning to use the mobile app a lot more as we expand into mobile service lines.
- We plan to add more lines to manage our workflow.
- We might also upgrade to Office Pro to improve messaging functionality.
Yes
We used a managed VoIP solution earlier and it was very difficult to manage and make any kind of changes. Every time we had a change in our schedule or pricing we had to re-record our message, using the virtual assistant makes it a breeze. The mobile option is also very helpful as we scale operations.
- Price
- Product Features
- Product Reputation
Product features were the most important for us. We needed an easy to manage, scalable phone solution with good support. Our earlier phone system was unreliable and making any changes to the setup was a nightmare. It's now really easy to update schedule, timings etc on the Virtual Assistant. Adding phone lines is also a lot easier as the phones are delivered with preconfigured options.
I would look at all the features we need to make our phone system scalable. It's one of the most important ways for our customers to communicate with us, the features that we would look for are - ease of management, ease of making changes and adding lines, virtual assistant like capabilities, mobile options.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
Keep everyone looped in on the changes, have a training plan in place to make sure that they understand the changes, and have a guide to help them navigate the new system (had a few dropped calls). We think the implementation was well-handled and there weren't too many issue but we could have made it a whole lot easier on the staff.
- Understanding the setup
- Configuring of mobile options
- Configuring the virtual assistant because we had never used it earlier.
Ooma Office comes with very reliable support options, so we had no need to purchase the premium support option. The support staff is always available, knowledgeable, and quite reliable so we haven't found any reason to need to change our support options. Whenever we reached out to support they fix our issues or give us a prompt call back whenever they need to check on something.
No
We had an issue with our setup that we weren't really able to figure out. We called Ooma Office support team and it took a while for them to figure out too. They had to do some research at their end to understand why the issue was occuring, they took their time, figured it out and gave us a call back to fix our issue. Ooma has a really good support team.
- Default message for our customers
- Informing about changed hours or pricing
- Adding new phone lines
- The fax option could be improved
- Cover sheet isn't part of the fax
- Mobile app functionality needs improvement
Yes
The mobile interface is available through Ooma. It needs a bit of improvement, and setup can be a bit confusing on mobile. The mobile option also needs to be configured properly to make sure that the calls are correctly redirected. The app is quite intuitive, easy to use and for receiving and sending messages.