Overview
What is Infobip?
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.
Great Support and delivers the Omnichannel experience
OpenMarket supporting enterprise business at scale
Pricing
What is Infobip?
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Text-Em-All?
Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.
Product Details
- About
- Competitors
- Tech Details
What is Infobip?
Infobip Video
Infobip Competitors
Infobip Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(9)Community Insights
- Business Problems Solved
- Recommendations
Users have found Infobip to be a versatile platform for their marketing communication needs. They have used it for a variety of purposes, such as sending verification SMS messages, marketing blasts, reminders, and satisfaction surveys. For educational institutions, Infobip is particularly useful in conducting SMS and WhatsApp campaigns to inform students about classes, new courses, and offers. Businesses have also benefited from using Infobip to communicate with customers and offer personalized attention, resulting in conversions beyond what can be achieved through physical stores alone. One of the standout features of Infobip is its user-friendly interface, which allows users to easily manage their day-to-day marketing campaigns without the need for extensive support teams. This has been greatly appreciated by customers who want to have more control over their marketing activities.
Infobip offers a comprehensive package that covers different communication channels and can be customized based on organization-specific business rules. Users have reported increased sales and improved customer engagement by utilizing Infobip's capabilities. In addition, businesses have been able to consolidate their communications with one vendor through Infobip, resulting in cost savings and the creation of an omnichannel environment for their customers. The platform provides useful tools such as graphs and reports for tracking campaign performance, making it suitable for marketing purposes. Reviews suggest that Infobip is highly recommended by both startups and large companies due to its professionalism and effectiveness. It has proven valuable in improving customer database engagement, especially during times when physical stores were closed.
Moreover, Infobip has helped businesses address communication challenges by utilizing authentication SMSes and voice OTPs, mitigating the impact of rising A2P SMS pricing. Its multi-channel capabilities extend beyond SMS to include WhatsApp, automation, RCS, and more, providing customers with an integrated experience across various platforms. The ability to solve communication and availability problems has led to increased sales for businesses using Infobip. One notable advantage is its user-friendly integrations and online documentation, which make it easy for users to integrate Infobip with their existing systems. Overall, Infobip has proved to be a reliable and versatile marketing communications platform, offering a wide range of capabilities that have helped businesses achieve their marketing goals.
Users have made several recommendations about Infobip based on their experiences. Firstly, many users have praised Infobip for its smooth and easy integration with CRM systems. They believe that this feature makes it a good choice for businesses looking to streamline their communication processes.
Secondly, users recommend considering Infobip for small businesses in South East Asia. They feel that the platform is well-suited for companies in this region, possibly due to specific features or localized support that Infobip provides.
Lastly, users view Infobip as a reliable tool for sending communications to customers. They appreciate the good reporting and easy data export capabilities, which allow them to track the effectiveness of their campaigns. Additionally, users find Infobip's customer support to be excellent and describe the dashboard as intuitive and user-friendly.
Overall, these recommendations highlight Infobip's strengths in integration, suitability for small businesses in South East Asia, and reliability in sending communications and providing support.
Attribute Ratings
Reviews
(1-2 of 2)Great Support and delivers the Omnichannel experience
- Trans SMS
- WhatsApp for Business
- Marketing automation
- Dashboards
- Great Customer Success team
- Business use cases
- Online forums and sharing industry best practices
- Omnichannel experience for customers
- Complying with TRAI regulations
- WhatsApp for Business
- OTP/trans Bulk messaging with quick delivery
- Marketing automation
- Interactive dashboard
- Trans SMS
- Less customer complaints
- Real-time WhatsApp message with approval
- Introduce RCS for educational content
- Whatsapp for Business
- Transaction SMS
- RCS
- Email
- Industry first to use whatsapp
- Industry first to use RCS
- Using infobip apis and journey builder' for omnichannel experience
- Omnichannel journeys
- Leverage chatbots
- AMP emails
- Price
- Product Features
- Product Reputation
- Implemented in-house
Since it is used by multiple teams, managing the commercials was slightly a hindrance
- Aligning with Google and Facebook for RCS and Whatsapp
Be clear with volume commitments for delivery channels.
- don't have to raise tickets which goes in constant loop of not getting answered
- Sms
- Email
- RCS
- IVR
- Journey builder
- Data analysis for large chunk of sms
OpenMarket supporting enterprise business at scale
- OpenMarket is very responsive and provides top-tier customer support.
- OpenMarket is able to support large scale campaigns, in a high throughput velocity.
- OpenMarket has industry knowledge to ensure shortcode programs are approved by the carriers in a timely manner.
- OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
- The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
- OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
- We are able to provide enterprise level SMS services in a reliable and cost-effective way.
- Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
- mBlox and Twilio SMS