OpenText Content Suite Platform Reviews & Ratings 2025

Q: What are OpenText Content Suite Platform's top competitors?

Atlassian Confluence , OpenText Documentum , and IBM FileNet Content Manager are common alternatives for OpenText Content Suite Platform.

Overview

What is OpenText Content Suite Platform?

The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content…

Learn from top reviewers

Great records management, automated retention and search solution.

Rating: 10 out of 10

May 1, 2022

IncentivizedVetted ReviewVerified User

We use OpenText for record management and object tracking. It also offers great content management options for staff that are less experienced in technical backgrounds. Our or...

Shirleen Muraya

Manager - Other

Branch Manager

SunTrust Robinson Humphrey

2 years of experience

Records Management, Automated Retention, and Search… Oh My!

Rating: 10 out of 10

February 1, 2022

IncentivizedVetted ReviewVerified User

OpenText Content Suite Platform is used primarily for records management and physical object tracking. We also have several integrations with other systems to make the data av...

Verified user

Team Lead

18 years of experience

OpenText Content Suite Review

Rating: 10 out of 10

August 8, 2021

IncentivizedVetted ReviewVerified User

I have used two versions of OpenText Content Suite namely Documentum and ECM OpenText. We have three different versions of the software depending on department and professiona...

Verified user

Analyst

4 years of experience

The best ECM solution available worldwide

Rating: 10 out of 10

March 2, 2020

IncentivizedVetted ReviewVerified User

My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. ...

Gabriel Krahn

Analyst - Information Technology

ECM Consultant

T-Systems

5 years of experience

OpenText implementation in a Government Environment

Rating: 8 out of 10

March 26, 2018

IncentivizedVetted ReviewVerified User

We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plan...

Neill Payne

Project Manager - Corporate

Project Manager

Datacentrix

8 years of experience

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Pricing

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OpenText Content Suite Platform

N/A

Unavailable

What is OpenText Content Suite Platform?

The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Demos

OpenText Translator Product Demo

YouTube

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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

7.6

Avg 8.1

9.3
Content capture & imaging
(6) Ratings
The system supports the digitization of content.
8.9
File sync, storage & archiving
(6) Ratings
Storage system for long-term preservation & retention of content in an organized fashion; foundational to the ECM.
9
Document management
(6) Ratings
Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
8.9
Records management
(5) Ratings
Secure, policy-controlled and compliant storage, retrieval and production of records, transactional or otherwise.
9
Content search & retrieval
(6) Ratings
Helps users find the content they are looking for. Various methods for assistance include filters, tags, metadata, and the like.
8.8
Enterprise content collaboration
(6) Ratings
ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules. May also be referred to as social intranet.
4.2
Content publishing & creation
(5) Ratings
Supports the publishing of content to web pages or other avenues leading out of the enterprise.
6.4
Security, risk management & information governance
(5) Ratings
Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature, and a necessity for enterprises.
9.7
Contract lifecycle management
(6) Ratings
ECM tools optimize business transactional processes where they can improve or automate the contract lifecycle (e.g. Invoice Management, Proposals, etc.). This component is similar to the features provided by advanced contract management software.
7.1
Automated workflows
(5) Ratings
Automated workflows include contract management, invoice processing, etc.
4.2
Artificial intelligence
(4) Ratings
Artificial intelligence and natural language processing help automate document classification
4.9
Mobile support
(4) Ratings
Repository access from mobile devices
9
Integration
(5) Ratings
Integration with 3rd-party systems like ERP, SCM, or CRM

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Product Details

About
Competitors
Tech Details
FAQs

What is OpenText Content Suite Platform?

OpenText Content Suite Platform Competitors

OpenText Content Suite Platform Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.

Atlassian Confluence, OpenText Documentum, and IBM FileNet Content Manager are common alternatives for OpenText Content Suite Platform.

Reviewers rate Contract lifecycle management highest, with a score of 9.7.

The most common users of OpenText Content Suite Platform are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

View all reviews

(1-5 of 8)

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OpenText ECM for high volume document management

Rating: 6 out of 10

Incentivized

February 01, 2019

Verified User

Director in Information Technology

Civil Engineering Company, 5001-10,000 employees

Vetted Review

Verified User

10 years of experience

Use Cases and Deployment Scope

OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.

Pros

OpenText handles high volumes of data very well and is stable when handling large volumes.
OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
OpenText integrates well to he transitional file/folder based models that many end users prefer.

Cons

The user interface and configurability of that interface lack a lot of flexibility and modern tools.
There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Likelihood to Recommend

Very strong in high volume management of content but anywhere that user interaction and interface is critical, the application makes strong adoption very difficult.

Applications where security and audit are necessary are well suited but pure 'website' design for collaboration is not well suited.

OpenText implementation in a Government Environment

Rating: 8 out of 10

Incentivized

March 26, 2018

NP

Neill Payne

Project Manager

Datacentrix (Government Administration, 10,001+ employees)

Vetted Review

Verified User

8 years of experience

View profile

Use Cases and Deployment Scope

We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.

Pros

Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Cons

The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.

Likelihood to Recommend

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.

Records Management, Automated Retention, and Search… Oh My!

Rating: 10 out of 10

Incentivized

February 01, 2022

Verified User

Team Lead in Information Technology

Transportation/Trucking/Railroad Company, 10,001+ employees

Vetted Review

Verified User

18 years of experience

Use Cases and Deployment Scope

OpenText Content Suite Platform is used primarily for records management and physical object tracking. We also have several integrations with other systems to make the data available from other applications. We currently have OpenText Content Suite Platform, OTDS, OTTeamSite, and OTMM in-house. All are managed on-premise. We currently integrate with other COTS software, as well as internally developed applications.

Pros

Records Management
Physical Objects
Search/Indexing

Cons

Version Upgrades
User Interface (not all functionality is available in the smart UI out of the box)
Patching

Likelihood to Recommend

OpenText Content Server does an excellent job with managing content in mixed electronic and physical data scenarios and excels at Records Management for retention/litigation purposes.

Great records management, automated retention and search solution.

Rating: 10 out of 10

Incentivized

May 01, 2022

SM

Shirleen Muraya

Branch Manager

SunTrust Robinson Humphrey (Investment Banking, 1001-5000 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

We use OpenText for record management and object tracking. It also offers great content management options for staff that are less experienced in technical backgrounds. Our organization uses it as it offers great retention schedules where you can be able to go back to previous scenarios thus benefiting from the files that are recorded.

Pros

Great document management where you are able to put them into corporate folders depending on the tasks you are working on.
No knowledge of HTML is required thus making it easy to use.
You can manage physical objects.

Cons

Reporting can be quite tasking as no applications for this come with version 10.5.2
Lacks flexibility and modern tools on some versions user interface.

Likelihood to Recommend

Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.

OpenText Content Suite Review

Rating: 9 out of 10

Incentivized

July 16, 2021

Verified User

Account Manager in Sales

Real Estate Company, 11-50 employees

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

We have deployed different versions of OpenText across several departments and I have used two different versions. For instance, when it comes to non technical use, such as document management and storage, I have used OpenText Content Suite and it works really well. But since I work in the accounts and finance department, I have widely used ECM OpenText version. It offers features such as invoice automation, invoice verification, and management all of which makes handling workflow easy.

Pros

ECM OpenText version is secure and easy to use
The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
The software is highly scalable
There are many customization options
The software is relatively affordable

Cons

Integration with other products such as Microsoft Outlook is not easy
Few document types accepted

Likelihood to Recommend

The good thing about OpenText is that it offers different versions which therefore means there is a version for different needs and any business can find a version that suits their needs. Whether you need OpenText for non technical use for instance for general document management and storage, OpenText Content Suite works well. But for handling accounting issues, you need ECM OpenText version. Therefore most businesses can benefit from OpenText. You just have to know what works for your business.

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Cons

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