Name: Opiniator
Price: 40 USD
Author: Oberon3

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Opiniator is a digital comment card system offered by Opiniator that aims to provide a customer feedback and recovery platform for brick and mortar businesses. According to the vendor, it allows businesses to capture on-the-spot ratings, comments, and feedback from real customers using their own mobile phones, and track the issues until resolution. Opiniator is a feedback management software designed to gather real-time feedback from customers or visitors at various locations. It provides businesses with immediate staff alerts, customer recovery options, and actionable data to improve customer satisfaction and operational standards.

**Immediate Staff Alerts**: According to the vendor, staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing, enabling quick response and action to address customer concerns.

**Smart Social Media Connect**: The vendor claims that only happy customers are nudged to social media for a testimonial, helping businesses promote positive customer experiences on social media platforms.

**Multiple Survey Inputs**: The vendor states that customers can choose their preferred feedback method from Web, QR Code, SMS, Phone Call, or Email, providing flexibility and convenience for customers to give feedback using their preferred channel.

**Net Promoter Score (NPS)**: According to the vendor, the Net Promoter Question can be used to measure loyalty, allowing businesses to gauge customer loyalty and identify promoters and detractors.

**Alert Tracking**: The vendor claims that alerts are tracked until resolution, and staff are reminded until actions are completed, ensuring that customer issues are addressed and resolved in a timely manner.

**Photo Upload**: According to the vendor, customers can upload a photo for increased detail and insight, allowing customers to provide visual evidence or context when giving feedback.

**English and Spanish**: The vendor states that feedback convenience is increased by supporting English and Spanish, accommodating customers who prefer to provide feedback in their preferred language.

**Benchmarking**: According to the vendor, an online leader-board shows the gap between best and worst in class, enabling businesses to compare their performance against industry benchmarks.

**Customer Connect**: The vendor claims that the business can connect with the customer within seconds - still at the location, providing an opportunity for businesses to address customer concerns and resolve issues immediately.

**Online Dashboard**: According to the vendor, a private dashboard is updated in real-time to show location(s) performance, enabling businesses to monitor and analyze feedback data for actionable insights.

Flexible Tool: Users have found Opiniator to be a flexible tool that meets their specific business needs. Several reviewers have mentioned how the software adapts to their requirements, allowing them to customize it easily.

User-Friendly Interface: Reviewers appreciate Opiniator's user-friendly interface, which makes it intuitive and easy to navigate. Many users have commended the software for its simplicity, as they find it straightforward to perform tasks efficiently.

Continual Enhancements: Opiniator stands out for its continual enhancements and utilization of the latest technology. Customers value the fact that the software is constantly improving and seeking feedback for future enhancements.

Voice Activation Effectiveness: Some reviewers have expressed that the voice activated technology in Opiniator is not as effective as other options available in the market. They feel that there is room for improvement in this aspect of the software.

Functionality Needs Improvement: According to some users, the functionality of Opiniator still needs improvement as certain features are not up to par. These users believe that enhancements could be made to make the software more efficient and user-friendly.

Download Reports User Experience: Several reviewers have mentioned that the downloading of reports in Opiniator could be refined to provide a better user experience. They suggest that improvements should be made to make it easier and more intuitive for users to access and utilize these reports.

Opiniator has proven to be a valuable tool for conducting satisfaction surveys across multiple locations. Users have praised its user-friendly interface and the excellent customer service and training they have received. One key use case of Opiniator is its customization capabilities, which allow users to tailor surveys and results to meet their specific needs. For example, in a medical practice, Opiniator has been successfully used to measure patient satisfaction scores, with the tablet option being the preferred method for completing the survey. The scores obtained through Opiniator have then been utilized by practice management to identify areas for employee training and improvement, especially in multiple office locations.

Another important use case of Opiniator is its effectiveness in gathering guest feedback. Users have found that Opiniator provides better engagement options than traditional QR codes. Additionally, Opiniator's staff has been cooperative and responsive in addressing users' needs and providing effective training. However, some users have encountered difficulties when it comes to closing the follow-up loop and have expressed the need for individual employee access for tracking purposes.

Opiniator has also been utilized by government agencies like the Department of Transportation to analyze customer satisfaction ratings at Safety Rest Areas. Over the course of two years, it has helped identify weaknesses and areas for improvement in customer service. The Department of Transportation has expressed their satisfaction with Opiniator's support, receiving prompt and precise answers to all their questions.

Overall, Opiniator has been widely used for various purposes such as conducting customer satisfaction surveys and measuring employee satisfaction. Users have found it easy to use and a good value for the money. While some improvements like enhancing the layout of Excel spreadsheets for better readability have been suggested, Opiniator has consistently provided valuable information for decision-making processes.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Opiniator

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Oberon3

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Opiniator

Overview

What is Opiniator?