TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/UA/RH/H3RQ8CCO9JDJ.pngOpinionLab Captures Customer Feedback, Plain and SimpleOpinionLab is a valuable way to collect passive feedback from a digital product user in a simple unobtrusive manner. It is easily consumable by most areas of the organization and can help direct product development.,Easily deployed, using either standard templates or custom installs. Easy reporting interface, and good delivery options for automated reports. Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.,Does simple very well, but complicated not as well. It is NOT a survey system. Some of the reports are still a bit old for display, but new features have been released recently giving more options. Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.,9,OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue. Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.,Kampyle and Qualtrics,IBM Tealeaf, Adobe Analytics, ClickTale,Employee Surveys Customer Surveys,Yes,Price Product Usability Product Reputation Prior Experience with the Product Positive Sales Experience with the Vendor,Reviews of the present product and analyst capabilities. Also further assessment for what new deployment options there were for responsive web design, as well as mobile app integration.OpinionLab || More Than Just a Plus SignOpinionLab was used solely by the digital marketing team. Its main purpose was to secure user intel on page design and functionality. It gave the digital marketing team another "set of eyes," in identifying issues on specific pages, as well as, gather insight on potential enhancements during specific testing phases of the marketing and member websites.,Their customer web portal is intuitive and easy to navigate. Their product allows for design/brand customization. Their customer service is stellar and are very responsive.,Add a multi user dashboard.,8,Better user experience. Ability to create a digital focus group.,ForeSee,8
Unspecified
OpinionLab
6 Ratings
Score 8.5 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

OpinionLab Reviews

OpinionLab
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
Show Filters 
Hide Filters 
Filter 6 vetted OpinionLab reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-2 of 2)
  Vendors can't alter or remove reviews. Here's why.
Dieter Davis profile photo
January 27, 2016

Review: "OpinionLab Captures Customer Feedback, Plain and Simple"

Score 9 out of 10
Vetted Review
Verified User
Review Source
OpinionLab is a valuable way to collect passive feedback from a digital product user in a simple unobtrusive manner. It is easily consumable by most areas of the organization and can help direct product development.
  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
OpinionLab is best suited where you want unrestrained, unbiased feedback and not complicated surveys. It means you get less structured information, but you DO get information you hadn't anticipated that leads you in new directions. Most useful when you can tie it to other analytical systems such as Tealeaf, ClickTale, Adobe Analytics, etc.
Read Dieter Davis's full review
Alex Corzo profile photo
July 22, 2014

Review: "OpinionLab || More Than Just a Plus Sign"

Score 8 out of 10
Vetted Review
Verified User
Review Source
OpinionLab was used solely by the digital marketing team. Its main purpose was to secure user intel on page design and functionality. It gave the digital marketing team another "set of eyes," in identifying issues on specific pages, as well as, gather insight on potential enhancements during specific testing phases of the marketing and member websites.
  • Their customer web portal is intuitive and easy to navigate.
  • Their product allows for design/brand customization.
  • Their customer service is stellar and are very responsive.
  • Add a multi user dashboard.
It depends on how detailed they want the analysis. Tools like ForSee Results provide a more robust look at the survey results whilst tying it back to the user's experience. Potential integration issues may also be challenging with OpinionLab, so it depends on the customers intent and how they will manage and analyze the data collected.
Read Alex Corzo's full review

Feature Scorecard Summary

Survey templates (1)
7
Themes (1)
5
Custom logo/branding (1)
8
Changes to live survey (1)
9
Question design help (1)
8
Multiple question types (1)
5
Survey logic flexibility (1)
4
Response tracking (1)
7
Data export (1)
7
Standard reports (1)
6
Custom reports (1)
5
Analytics (1)
7
Access controls (1)
8
Compliance (1)
10

About OpinionLab

OpinionLab Technical Details

Operating Systems: Unspecified
Mobile Application:No