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OpsRamp

OpsRamp

Overview

What is OpsRamp?

OpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT operations (AIOps), OpsQ,…

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Recent Reviews

TrustRadius Insights

OpsRamp has been widely used for various use cases across different industries. One key use case is the automated patching process, which …
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Pricing

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What is OpsRamp?

OpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

OpsRamp Platform Summer 2020 Release

YouTube
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Product Details

What is OpsRamp?

OpsRamp Video

Where do modern enterprises go to monitor and manage complex, hybrid, environments? Simple.

OpsRamp Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OpsRamp has been widely used for various use cases across different industries. One key use case is the automated patching process, which has significantly reduced the manual work of installing patches. This has saved users time and effort while ensuring that their systems are up to date with the latest security fixes and enhancements. Additionally, the product has been highly praised for its ability to break down silos and consolidate information in one place, making it easier and faster to troubleshoot and solve problems. By centralizing data, OpsRamp enables teams to collaborate more effectively, resulting in improved productivity and faster issue resolution.

Another important use case of OpsRamp is its versatility in monitoring and managing IT infrastructure. It has been utilized for server and network monitoring, as well as IT service management. Users have reported that the software is particularly effective in monitoring Kubernetes clusters, synthetics, and both Linux and Windows environments. By detecting issues early on, OpsRamp helps prevent outages and ensures optimal performance of critical systems. Furthermore, the integration with ServiceNow allows users to push Kubernetes alerts seamlessly, enhancing their incident response capabilities.

OpsRamp also proves valuable in asset management and inventory control. Customers have found it helpful in managing asset-related issues on client systems, streamlining the process of tracking assets and ensuring accurate inventory records. Additionally, OpsRamp simplifies IT infrastructure management by providing easy and flexible asset tagging options. This feature enables proactive care by allowing users to easily identify, monitor, and manage assets according to their unique requirements.

Overall, OpsRamp has proven itself as a versatile tool for diverse use cases such as automated patching, troubleshooting, monitoring IT infrastructure, asset management, and inventory control. Users have seen tangible benefits from using OpsRamp, including increased team performance, productivity gains, streamlined operations, and improved digitalization efforts.

Users of OpsRamp commonly recommend the following actions based on their experiences:

  1. Consider OpsRamp for businesses handling multiple clients: Users have found OpsRamp to be a suitable platform for managing multiple clients, highlighting its ability to handle the complexities and requirements of businesses with diverse client portfolios.

  2. Engage with OpsRamp's success management team: Customers have recommended working closely with OpsRamp's success management team, as they have found value in the guidance and support provided by the team. This can contribute to a more successful implementation and usage of the platform.

  3. Compare OpsRamp with other tools before making a decision: Some users advise comparing OpsRamp with alternative solutions in the market. This recommendation encourages potential customers to explore other options, ensuring that they make an informed decision that aligns with their specific needs and preferences.

However, it is worth noting that some users caution against using OpsRamp until it matures beyond the proof-of-concept phase. This feedback suggests that there may be areas where OpsRamp can further enhance its functionality or stability to meet user expectations.

Attribute Ratings

Reviews

(1-3 of 3)
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October 03, 2022

OpsRamp review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a third-party user for Opsramp and using Opsramp for managing hybrid cloud workloads in Customer environments to address the below operational functions. ● Discovery and Monitoring ● Event and Incident Management ● Automation and Remediation ● Operating System Patching and Business problem are there where we require a new feature.
  • 3rd party integrations will be enabled for Splunk, ServiceNow, Ansible AWX, and CloudIQ at OpsRamp Cloud.
  • OpsRamp ITOM platform is provided as a Cloud (SaaS) based solution.
  • Hybrid discovery and monitoring.
  • Event and Incident Management, and Automation and Remediation.
  • Customer support.
  • New feature development.
  • Gap analysis.
  • Documentations
Well suited: providing unified operations management for managing hybrid cloud workloads in Customer environments. Less appropriate: still need improvement in customer support.
  • Integration is enabled for third party tool.
  • Automation
  • Remediation
Still need to improve in this area.
It's a good and user friendly tool.
Ethan Simmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PTP uses OpsRamp to provide AIOps services to our managed clients. “PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”
  • Multi-tenancy
  • Customization of monitoring templates
  • Secure access to PTP client environments and audit tracking for transparency
  • Integration into ITSM system for automated ticket opening and closing
  • Automated reporting that is consistent and accurate
  • Continue to improve integrations with the cloud providers
  • Better monthly billing
  • Continue to enhance AIOps capabilities
PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
  • Ability to correlate alerts so NOC wasn’t overwhelmed by the downstream alerts
  • Dashboard visibility to internal NOC staff and its customers
  • Integration into ITSM system for automated ticket opening and closing
OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.
The tool meets all of our needs Top Reasons Why PTP Selected OpsRamp Multi-tenancy Dashboard visibility to PTP and its customer's Customization of monitoring templates Ability to correlate alerts so PTP’s NOC wasn’t overwhelmed by the downstream alertsAutomated reporting that is consistent and accurate Integration into PTP’s ITSM system for automated ticket opening and closing Secure access to PTP client environments and audit tracking for transparency
Score 9 out of 10
Vetted Review
ResellerIncentivized
OpsRamp is being used for the last 02 years in our internal verticals like IT Helpdesk, PMO and Managed Service projects. Using this tool we have overcome IT Process Automation, Increased Productivity, alert Reduction and Event Management and Hybrid IT Infrastructure Monitoring. Overall we have become digitalized with OpsRamp tooling.
  • Infrastructure and application monitoring.
  • Infrastructure and application alerting.
  • Automated patching.
  • ITSM tools.
  • Self Service Portal for cloud deployments.
  • Stabilization on existing ticketing systems.
  • Cloud resource deployments by integrating OpsRamp with cloud.
Best suited for:
  1. Managing your Managed Services Competency (internal and external customers).
  2. Develop digitalized solution for your internal business verticals (i:e. IT helpdesk, PMO, Travel Desk, HR operations etc.).
  3. Managing hybrid infrastructure for internal and external clients.
  • 90% alert reduction.
  • 70% of manual, routine IT.
  • Processes now automated.
  • 50% increase in team.
  • Efficiency and productivity.
Technology, tool performance and technical support is great.
User-friendly and effective tool to use in small, mid-scale and Enterprise Organizations for both cloud and hybrid environments.
Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
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