Optimizely Configured Commerce Support Reviews & Ratings 2024

Q: What are Optimizely Configured Commerce's top competitors?

BigCommerce , Adobe Commerce (Magento Commerce) , and Salesforce Commerce Cloud are common alternatives for Optimizely Configured Commerce.

Overview

What is Optimizely Configured Commerce?

Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.

Recent Reviews

A great system with excellent potential

6 out of 10

July 13, 2022

Incentivized

The New CMS ties into a suite of tools that we use. PIM, Analytics, and Product Recommendations. It is an easy and fast way to edit and …

Highly capable and customizable, but with a similarly high TCO.

5 out of 10

June 29, 2022

Incentivized

We currently use Optimizely as our B2B product ordering website for our customers. We deployed it to help ease the ordering and reordering …

EDCO Optimizely B2B Commerce Cloud review

1 out of 10

June 24, 2022

Incentivized

We are an exterior building product manufacturer and distributor. We use Optimizely B2B Commerce Cloud as a sales tool for our diverse …

B2B Commerce - Five Gold Stars for Everything!

9 out of 10

January 06, 2022

Incentivized

I am the E-commerce manager for an industrial distribution company. I am responsible for being the SME on the Optimizely B2B Commerce …

Opti B2B Commerce Cloud - At First Blush

3 out of 10

January 06, 2022

Incentivized

The product is meant to replace our current eCommerce system (StoreFront). Its main purpose is to allow our customers to purchase our …

Optimizely is highly capable but needs better operational support.

6 out of 10

January 06, 2022

Incentivized

A platform for the customer-facing website. Contains ~300,000 products for current customers and open internet. Interfaces with external …

A great feature set allowing adaptability in your business model

9 out of 10

December 21, 2021

Incentivized

One of the biggest boons of Optimizely B2B is the easy job editor and builder which allows fine-tuning of the jobs that import data over …

Optimize User Experience with Optimizely

8 out of 10

September 22, 2021

Incentivized

We use Optimizely for content management of our eCommerce B2B website. Currently, it is only being used by our Marketing/Web Department. …

Solid e-Commerce Solution, But CMS Side is Not As Robust.

6 out of 10

September 15, 2021

Incentivized

We purchased this when it was Insite Commerce and are using it for both the eCommerce catalog and our marketing website. We chose to use …

Great Product, Very Happy with our Results so far!

8 out of 10

August 31, 2021

Incentivized

We are using it to support our eCommerce platform that our customers use to find and purchase products.

In My Experience: A Rough Start

5 out of 10

August 24, 2021

Incentivized

After replacing the "home-grown" website, it is used across the entire organization. The problem it addresses is compliance with PCI. The …

Solving B2B problems with B2B solutions!

8 out of 10

August 03, 2021

Incentivized

Optimizely B2B Commerce Cloud is used company-wide by both internal users/employees and also external customers and users as well. We have …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features

Product management (12)
8.0
80%
Bulk product upload (12)
7.7
77%
Product catalog & listings (12)
7.4
74%
CMS (12)
7.0
70%

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Pricing

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Optimizely Configured Commerce

N/A

Unavailable

What is Optimizely Configured Commerce?

Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.

Entry-level set up fee?

Setup fee required

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

1 person also want pricing

Alternatives Pricing

BigCommerce

$29.95

per month

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Shopify

$29

per month

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.4

Avg 7.7

7.4
Product catalog & listings
(12) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
8
Product management
(12) Ratings
Product catalog can be easily updated.
7.7
Bulk product upload
(12) Ratings
Admins can upload products in bulk using spreadsheets.
7
Branding
(11) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
7.6
Mobile storefront
(9) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
7.4
Website integration
(11) Ratings
Integrates with an existing company website or blog.
6.8
Visual customization
(10) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
7
CMS
(12) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.2

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.2

Avg 7.5

7.2
Promotions & discounts
(10) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
7.3
Personalized recommendations
(12) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
7.1
SEO
(11) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.7

Avg 7.8

7.4
Multi-site management
(8) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
8.2
Order processing
(12) Ratings
Includes tools or integrations for order processing.
7.3
Inventory management
(11) Ratings
Includes tools or integrations for managing inventory.
8.1
Shipping
(10) Ratings
Includes tools or integrations for order fulfillment of physical products.
7.2
Custom functionality
(11) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Optimizely Configured Commerce?

Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors. Configured Commerce is used to:

-Deliver end-to-end self-service commerce with comprehensive and flexible configuration

-Personalize customer experiences with content that resonates with buyers

-Manage product catalogs, orders, and content from a single interface

-Connect Product Information Management with an ERP to unify product data

-Out-of-the-box features that automate the best practices for digital growth

Optimizely Configured Commerce Features

Show Unsupported Features

Online Storefront Features

Supported: Product catalog & listings
Supported: Product management
Supported: Bulk product upload
Supported: Branding
Supported: Search & filter
Supported: Mobile storefront
Supported: Subscriptions & downloads
Supported: Website integration
Supported: Visual customization
Supported: CMS

Online Shopping Cart Features

Supported: Abandoned cart recovery
Supported: Tax calculator
Supported: Checkout user experience

Online Payment System Features

Supported: PayPal integration
Supported: Returns & refunds
Supported: Single-click checkout
Supported: eCommerce security
Supported: B2B features

eCommerce Marketing Features

Supported: Promotions & discounts
Supported: Personalized recommendations
Supported: SEO
Supported: Product reviews
Supported: Customer registration

eCommerce Business Management Features

Supported: Multi-site management
Supported: Order processing
Supported: Inventory management
Supported: Shipping
Supported: Custom functionality

Optimizely Configured Commerce Screenshots

Screenshot of Promotions and Recommendations

Screenshot of Catalog and Content Management

Optimizely Configured Commerce Competitors

Optimizely Configured Commerce Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux
Mobile Application	Apple iOS, Android

Optimizely Configured Commerce Downloadables

Feature List

Frequently Asked Questions

Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.

BigCommerce, Adobe Commerce (Magento Commerce), and Salesforce Commerce Cloud are common alternatives for Optimizely Configured Commerce.

Reviewers rate eCommerce security highest, with a score of 8.7.

The most common users of Optimizely Configured Commerce are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(25)

Attribute Ratings

Reviews

(1-12 of 12)

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Companies can't remove reviews or game the system. Here's why

July 13, 2022

A great system with excellent potential

Darko Milivojevic

Director E-Commerce

Gerrie Electric (Wholesale, 201-500 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

We have expectations to get a response back in 24 hours via email. Once this was established responses and follow-up was great

June 29, 2022

Highly capable and customizable, but with a similarly high TCO.

James Cass

Director of Information Technology

Morrisette (Wholesale, 201-500 employees)

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Due to several mergers and acquisitions, the company has changed focus several times, but for the better. However, this is disruptive from a customer success manager's perspective. Also, there have been long stretches of no communication, even when there are expectations or pending decisions that need to be addressed.

June 24, 2022

EDCO Optimizely B2B Commerce Cloud review

Verified User

Manager in Customer Service

Building Materials Company, 201-500 employees

Score 1 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Leigh has been available and meets with us frequently but she has not been able to get the service department to effectively help us with our issues

January 06, 2022

B2B Commerce - Five Gold Stars for Everything!

JEFF GIBBS

eCommerce Manager

IBT Industrial Solutions (Business Supplies & Equipment, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Optimizely B2B Commerce Cloud has been very responsive and is always there to give assistance or point me in the right direction when I need help.

January 06, 2022

Opti B2B Commerce Cloud - At First Blush

Verified User

Professional in Information Technology

Wholesale Company, 201-500 employees

Score 3 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

It's a mixed bag. The team has been very nice, but there has been an underlying feeling of condescension because we have complained or "caused trouble" over the inadequacy of the CMS component. Also, support for modifications or UI changes has been terribly slow. Understandably, COVID has made life hard for everyone, but there is an expectation that we complete our work immediately, but their team will "put it in queue" when we have a request or find a bug. Further, we certainly feel that we were sold a list of capabilities that we have not seen come to fruition. Finally, the change of ownership 3 times (Insite -> Epi -> Opti) over our implementation period has been both confusing and disruptive.

January 06, 2022

Optimizely is highly capable but needs better operational support.

Verified User

Professional in Marketing

Business Supplies & Equipment Company, 51-200 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Customer Success Manager has been an occasional observer and not actively involved or effectively advocating for our interests in resolving problems or expanding our use of the platform.

December 21, 2021

A great feature set allowing adaptability in your business model

Verified User

Administrator in Other

Business Supplies & Equipment Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I would put our interactions at neutral since they are at a minimum. I do feel like the process for reaching and contacting our customer success manager should be easier. Most of the time when we need something we go to the dedicated support website and open a ticket there.

September 22, 2021

Optimize User Experience with Optimizely

Verified User

Employee in Marketing

Chemicals Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

They were very involved with us when we were looking at moving to the cloud. After sign-on, we had very little guidance on how to use the different offerings.

September 15, 2021

Solid e-Commerce Solution, But CMS Side is Not As Robust.

Verified User

C-Level Executive in Marketing

Mechanical Or Industrial Engineering Company, 501-1000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Our CSM has been helpful in advocating for us when we have tickets or bugs that need to be fixed.

August 31, 2021

Great Product, Very Happy with our Results so far!

Adam Wuesthoff

Ecommerce Analyst

Dot Foods (Food & Beverages, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I personally have not had much contact so I can't say. I mostly interact with our 3rd party dev partner. I don't think this is negative because I have a good relationship with our dev partner and they have many years of experience with the product and are subject matter experts.

August 24, 2021

In My Experience: A Rough Start

Marcus Holzer

IT Director

AMTEX (Hospitality, 51-200 employees)

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

We are not working directly with Optimizely. We do not interact with a success manager. We purchased the product through our SX.e business partner.

August 03, 2021

Solving B2B problems with B2B solutions!

Verified User

Analyst in Marketing

Business Supplies & Equipment Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

They were definitely very on top of things in the beginning, but, to be honest, we really only reach out to them in times of need or if things are going wrong. Our partner and the Optimizely support staff do a good job at helping us out in the interim for the lower hanging fruit, but our account manager does great at moving higher priority tickets and issues along as well.

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Optimizely Configured Commerce

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