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Optimizely Reviews

393 Ratings
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Score 8.1 out of 100
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Reviews (1-14 of 14)

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September 20, 2019

Optimizely makes testing simple and effective

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Optimizely's support is phenomenal. The staff is awesome and help solve issues and work through them. They have helped me be more empowered/skilled by explaining solutions so I can learn for future projects
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September 30, 2015

If you are wanting to improve your site, use Optimizely!

Sean Cleveland | TrustRadius Reviewer
Sean Cleveland
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They always are quick to respond, and are so friendly and helpful. They always answer the phone right away. And [they are] always willing to not only help you with your problem, but if you need ideas they have suggestions as well.
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December 09, 2014

Optimizely - It's Good

Ryan Garner | TrustRadius Reviewer
Ryan Garner
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I have yet to have a problem our support engineer couldn't help with, and he has always been responsive in doing so.
Read Ryan Garner's full review
February 04, 2015

Using Optimizely Has Been a Boon For Our Business - Read this review to find out why

Keith Lovgren | TrustRadius Reviewer
Keith Lovgren
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
On any questions or issues that we've had the Optimizely support staff has been very quick to help and really knowledgeable. Overall we couldn't be happier with the support we've received from their tech team.
Read Keith Lovgren's full review
July 30, 2013

Optimizely is the best!

Tami Reiss | TrustRadius Reviewer
Tami Reiss
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Their team was awesome, responsive, and great to work with.
Often they would call me back with the answer to a question if the first person wasn't expert enough to respond. Great experience every time.
Read Tami Reiss's full review
May 02, 2014

If you just want to get A/B going, just get Optimizely already.

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They are just fantastic. We have our main account rep but then a few others have helped us out in a pinch (or if he's not available.) Always respond within same day of a request and the advantage for ongoing account reps is they know our business, is growing with our technical enhancements and then lead-time to resolve issues is much shorter b/c they're are effectively part of our own team.
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October 21, 2013

Optimizely, not so much

Anonymous | TrustRadius Reviewer
Verified User
Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

3
I personally, do not like their email tracking system or meeting set up system. It only allows for a 30 minute window for meetings. It makes things feel disjointed to me.
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Optimizely Scorecard Summary

Likelihood to Recommend (393)
8.1
Likelihood to Renew (42)
9.0
Usability (56)
7.2
Availability (10)
9.0
Performance (10)
6.0
Support Rating (28)
9.1
Online Training (1)
3.0
Implementation Rating (22)
8.0
Product Scalability (49)
7.0

Feature Scorecard Summary

Testing and Experimentation
6.9
a/b experiment testing (46)
7.9
Split URL testing (36)
7.6
Multivariate testing (35)
7.4
Multi-page/funnel testing (51)
7.2
Cross-browser testing (26)
7.0
Mobile app testing (18)
6.2
Test significance (40)
6.8
Visual / WYSIWYG editor (38)
7.0
Advanced code editor (37)
6.4
Page surveys (11)
6.3
Visitor recordings (14)
7.1
Preview mode (43)
6.6
Test duration calculator (23)
6.1
Experiment scheduler (28)
7.8
Experiment workflow and approval (19)
6.9
Dynamic experiment activation (18)
7.4
Client-side tests (30)
7.3
Server-side tests (10)
6.7
Mutually exclusive tests (20)
6.1
Audience Segmentation & Targeting
7.3
Standard visitor segmentation (42)
7.5
Behavioral visitor segmentation (31)
7.1
Traffic allocation control (40)
7.9
Website personalization (23)
6.6
Results and Analysis
7.0
Heatmap tool (8)
6.6
Click analytics (21)
7.2
Scroll maps (11)
7.1
Form fill analysis (9)
6.5
Conversion tracking (33)
7.4
Goal tracking (38)
7.4
Test reporting (40)
7.5
Results segmentation (35)
7.0
CSV export (25)
6.4
Experiments results dashboard (35)
6.9

What is Optimizely?

Optimizely is one of the leaders in digital experience optimization, and aims to allow businesses to dramatically drive up the value of their digital products, commerce and campaigns through its experimentation software platform.

According the the vendor, by replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X.

The vendor states that currently over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences, including eBay, FOX, IBM, The New York Times and many more global enterprises.
Categories:  Feature Management,  Usability Testing,  A/B Testing

Optimizely Video

What is Optimizely?

Optimizely Integrations

SessionCam, AdBasis, Oracle DMP (Bluekai)

Optimizely Competitors

Optimizely Technical Details

Operating Systems: Unspecified
Mobile Application:No