Oracle Commerce Cloud Reviews

40 Ratings
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Score 7.4 out of 100

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Reviews (1-9 of 9)

Michael Weissberg | TrustRadius Reviewer
February 27, 2020

You down with OCC? It's pretty good for me.

Score 7 out of 10
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Likelihood to Recommend

Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.

The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.

However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.
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Felicia DiSano | TrustRadius Reviewer
July 16, 2019

OCC Review

Score 7 out of 10
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Likelihood to Recommend

Definitely well suited for any successful retail company that wants to improve their success even more. Not well suited for smaller companies that may not be expanding in the coming years
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Anonymous | TrustRadius Reviewer
October 06, 2019

An eCommerce Solution That Won't Disappoint

Score 8 out of 10
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Likelihood to Recommend

Oracle Commerce Cloud is probably only well-suited for large companies due to its harsh pricing models. For smaller companies, I would recommend services that are similar to Shopify. If your organization has a core development team that will have enough time and resources to manage an e-commerce site on their own, Oracle Commerce Cloud may not be the best experience for them.
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Anonymous | TrustRadius Reviewer
August 26, 2019

Does exactly what it's supposed to

Score 7 out of 10
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Likelihood to Recommend

Oracle Commerce Cloud is perfect for scenarios where you have a simple product and want to run a simple store, ie clothing. Its lack of content management is a detriment to anyone hoping to also educate customers on products.
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Anonymous | TrustRadius Reviewer
September 16, 2019

The Online World of Oracle Commerce Cloud

Score 10 out of 10
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Likelihood to Recommend

The best thing is the commercial model. If your company performs fine, you don't overpay for it. If your conversions are increasing, you don't overpay for it. If you create other businesses, like a marketplace, you don't overpay for it. There are a lot of possibilities to increase your business and still pay the same for Oracle Commerce Cloud.
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Russell Glitman | TrustRadius Reviewer
March 25, 2019

Can OCC make your website better? Yes, and here's how.

Score 10 out of 10
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Likelihood to Recommend

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
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Heiko Mock | TrustRadius Reviewer
March 23, 2018

Oracle Commerce Cloud one of the best solutions for international brands

Score 10 out of 10
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Likelihood to Recommend

At the moment I don't know of any scenario where it is not well suited. Maybe because of missing functionalities which will come in a different release. I would recommend postponing using Commerce Cloud. But as development usually takes place in Sprints, at least in our projects, I can recommend to start implementing the basic and start with the missing functionalities as soon as they are included in the new Cloud version. But this needs to be aligned with Oracle. So an assessment needs to be done upfront.
In any case, I can always recommend going with OCC, keeping in mind the other integrated products offered by Oracle.
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Feature Scorecard Summary

Product catalog & listings (9)
Product management (9)
Bulk product upload (8)
Branding (8)
Mobile storefront (9)
Product variations (9)
Website integration (9)
Visual customization (9)
CMS (8)
Abandoned cart recovery (7)
Checkout user experience (9)
eCommerce security (8)
Promotions & discounts (8)
Personalized recommendations (9)
SEO (9)
Multi-site management (6)
Order processing (7)
Inventory management (7)
Shipping (6)
Custom functionality (7)

About Oracle Commerce Cloud

Oracle Commerce Cloud offers a responsive commerce experience for both B2C and B2B. Capabilities include AI-driven personalization, pixel-perfect drag-and-drop experience management, and multi-variant testing, all with the aim of helping businesses deliver "amazing omnichannel experiences." The cloud-based product is secure, flexible and scalable and aims to offer everything needed to grow an online business.
Categories:  Digital Experience,  eCommerce

Oracle Commerce Cloud Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Does not have featureIntegration with Amazon
Does not have featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Does not have featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Does not have featureAccounting
Has featureShipping
Has featureCustom functionality

Oracle Commerce Cloud Integrations

Avalara, Vertex Cloud, Oracle Responsys, PowerReviews, Bazaarvoice Platform, Jagged Peak EDGE, CyberSource, PayPal Payments, Oracle Integration (OIC), Oracle CPQ Cloud (BigMachines), Oracle Retail Order Management, Oracle Adaptive Intelligent Apps for CX

Oracle Commerce Cloud Competitors

Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris), Magento Commerce Cloud (formerly Magento)


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle Commerce Cloud Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

Oracle Commerce Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Mobile Web