TrustRadius
Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.https://media.trustradius.com/product-logos/3w/cc/374UEM8V9GPD.PNGCan OCC make your website better? Yes, and here's how.Oracle Commerce Cloud (OCC) is used by the Digital Department to merchandise our assortment online. It provides the platform and online content management and promotion for our company. The responsive design speeds development of our mobile site, which contributes a growing amount of traffic. The platform scales well and easily manages the increase in page views and orders we see in the fourth quarter.,Rapidly update product assortment and merchandising presentation. Responsive design reduces development time for desktop, mobile and tablet versions of the web site. Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.,Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better. Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems. Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.,10,There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role. Mobile traffic grew 22% year-over-year in 2018. Conversion and AOV are also both up year-over-year.,,Yes,Not available,B2C,Adobe Analytics, Google Analytics, Microsoft 365 BusinessOCC ReviewI am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.,Saving code within different widgets to reuse on different pages Webhook connectioms Ease of uploading widgets,Documentation on commerce cloud Better support on Severity 1 tickets. There have been times I do not see a resolution for a month More detailed information on errors from different job failures,7,Commerce cloud is helping us enhance our ship to store program dramatically It has driven lots of new customers and same customers as well to our website It has made our brand become more recognized,WordPress,No,$10 to $50 million,B2C,Oracle Responsys,10,1,Advertising in-store and online promotions Placing transactions through an online portal Getting new and returning users Getting customers to visit our website through email click-theoughs Connecting with responsys,Optimizing search engine functions to give the customer the best experience Managing products through multiple catalogs for optimal organization between web merchandisers Connecting to other Oracle products easily, for the most part,BOPIS Product properties and variant properties Breadcrumbs,10Oracle Commerce Cloud for B2BOCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.,B2B configuration options cover all the basic use cases. The product management tool is good compared to others I’ve used. 4 updates annually mean that new features are available to provide more value from the tool.,Nascent tool means limited robustness. Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult. Lack of resources and community to learn how to use the tools (due to the relatively new product).,5,Still under evaluation.,Shopify,Yes,$1 to $10 million,B2BDoes exactly what it's supposed toOracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.,Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly. Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful. Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.,The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product. Documentation is vast but it's difficult to search through and often isn't specific. The API is more useful than the AdminUI.,7,Unsure at this time.,Magento Commerce Cloud (formerly Magento),No,$100,000 to $500,000,B2BOracle Commerce Cloud one of the best solutions for international brandsWe are implementing Oracle Commerce Cloud (OCC) for our customers. Our customers have a B2C as well as a B2B background. OCC can be used to build online shops including payment gateways, inventory management, and fulfillment. It can also be integrated with many existing backend systems, such as ERP, CRM etc. OCC is part of the Oracle CX Suite, so it has connectors to Oracle Service Cloud and Oracle Marketing Cloud to just name two, which helps to build a rich customer experience.,OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops. A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development. It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers. Release cycles are much shorter and less CRs are needed.,There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change. No versioning of the code within the cloud. It needs to be done in external systems. The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.,10,Our customers where always happy with the results. Maintenance cost could be redruced, and conversion rate, average order value, etc. could be increased.,Magento,Yes,Not available,Both,SonarQube, Checkmarx, Oracle LinuxYou down with OCC? It's pretty good for me.We use Oracle Commerce Cloud for the e-commerce portion of our website. We're currently split between using OCC for the e-commerce portion and SiteCore for the Marketing and product information focus. It's far more robust and user-friendly than our previous e-commerce solution, with the ability to easily address our mobile optimization issues we've been experiencing, as well as easily running A/B tests to optimize conversion rates. The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.,OCC is mobile friendly and you can create different views easily IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results,Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors. We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently. Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.,6,We anticipate mobile traffic bounce rate to drop significantly and conversion rates to increase. We're still to early on in our implementation to confirm these findings.,Shopify and WordPress,No,Not available,B2B,Google Analytics, Marketo, DoubleClickOracle Commerce Cloud : Strong IntegrationOracle Commerce Cloud can be used by the employees. They can handle their own payroll deductions and manage their own training. It is a very interactive system. Oracle Commerce Cloud has the ability to integrate across multiple platforms such as phone, desktop, and laptop.,Its base features are very good, it is easy to use. Built-in customer personalization. It is easy to integrate with other Oracle families.,Expensive in terms of pricing and maintenance. User interface is little bit slow in performance. We are facing some difficulties in functionality set up and templates.,8,Fixing site issues without waiting for devs to work through backlogs.,Oracle Data Integrator,No,$1 to $10 million,Both,Oracle Data Integrator, Oracle BI Foundation Suite
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Oracle Commerce Cloud
36 Ratings
Score 7.6 out of 101
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Oracle Commerce Cloud Reviews

Oracle Commerce Cloud
36 Ratings
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Score 7.6 out of 101

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Russell Glitman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Oracle Commerce Cloud (OCC) is used by the Digital Department to merchandise our assortment online. It provides the platform and online content management and promotion for our company. The responsive design speeds development of our mobile site, which contributes a growing amount of traffic. The platform scales well and easily manages the increase in page views and orders we see in the fourth quarter.
Read Russell Glitman's full review
Felicia DiSano profile photo
July 16, 2019

OCC Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.
Read Felicia DiSano's full review
No photo available
Score 5 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.
Read this authenticated review
No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.
Read this authenticated review
Heiko Mock profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are implementing Oracle Commerce Cloud (OCC) for our customers. Our customers have a B2C as well as a B2B background. OCC can be used to build online shops including payment gateways, inventory management, and fulfillment. It can also be integrated with many existing backend systems, such as ERP, CRM etc. OCC is part of the Oracle CX Suite, so it has connectors to Oracle Service Cloud and Oracle Marketing Cloud to just name two, which helps to build a rich customer experience.
Read Heiko Mock's full review
Michael Weissberg profile photo
Score 6 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We use Oracle Commerce Cloud for the e-commerce portion of our website. We're currently split between using OCC for the e-commerce portion and SiteCore for the Marketing and product information focus. It's far more robust and user-friendly than our previous e-commerce solution, with the ability to easily address our mobile optimization issues we've been experiencing, as well as easily running A/B tests to optimize conversion rates.

The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.
Read Michael Weissberg's full review
Ashwini Chandorkar profile photo
Score 8 out of 10
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Verified User
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Use Cases and Deployment Scope

Oracle Commerce Cloud can be used by the employees. They can handle their own payroll deductions and manage their own training. It is a very interactive system. Oracle Commerce Cloud has the ability to integrate across multiple platforms such as phone, desktop, and laptop.
Read Ashwini Chandorkar's full review

Feature Scorecard Summary

Product catalog & listings (7)
8.3
Product management (7)
7.1
Bulk product upload (6)
8.1
Branding (6)
6.8
Mobile storefront (7)
7.8
Product variations (7)
8.0
Website integration (7)
8.5
Visual customization (7)
7.5
CMS (6)
5.5
Abandoned cart recovery (5)
7.7
Checkout user experience (7)
8.2
eCommerce security (6)
7.9
Promotions & discounts (6)
8.1
Personalized recommendations (7)
8.1
SEO (7)
7.5
Multi-site management (5)
7.9
Order processing (5)
8.1
Inventory management (5)
6.9
Shipping (4)
7.0
Custom functionality (5)
7.2

About Oracle Commerce Cloud

Oracle Commerce Cloud offers a responsive commerce experience for both B2C and B2B. Capabilities include AI-driven personalization, pixel-perfect drag-and-drop experience management, and multi-variant testing, all with the aim of helping businesses deliver "amazing omnichannel experiences." The cloud-based product is secure, flexible and scalable and aims to offer everything needed to grow an online business.
Categories:  Digital Experience,  Ecommerce

Oracle Commerce Cloud Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Does not have featureIntegration with Amazon
Does not have featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Does not have featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Does not have featureAccounting
Has featureShipping
Has featureCustom functionality

Oracle Commerce Cloud Integrations

Avalara, Vertex Cloud, Oracle Responsys, PowerReviews, Bazaarvoice Conversations, Jagged Peak EDGE, CyberSource, PayPal Payments, Oracle Integration (OIC), Oracle CPQ Cloud (BigMachines), Oracle Retail Order Management, Oracle Adaptive Intelligent Apps for CX

Oracle Commerce Cloud Competitors

Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris), Magento Commerce Cloud (formerly Magento)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Oracle Commerce Cloud Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase

Oracle Commerce Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Mobile Web