Oracle Commerce Cloud Reviews

40 Ratings
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Score 7.4 out of 100

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Reviews (1-9 of 9)

Michael Weissberg | TrustRadius Reviewer
February 27, 2020

You down with OCC? It's pretty good for me.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • OCC is mobile friendly and you can create different views easily
  • IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
  • A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results
  • Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
  • We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
  • Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.
Read Michael Weissberg's full review
Felicia DiSano | TrustRadius Reviewer
July 16, 2019

OCC Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Saving code within different widgets to reuse on different pages
  • Webhook connectioms
  • Ease of uploading widgets
  • Documentation on commerce cloud
  • Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
  • More detailed information on errors from different job failures
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Anonymous | TrustRadius Reviewer
October 06, 2019

An eCommerce Solution That Won't Disappoint

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Ability to create and manage content for non-developers - Although we have a core development team, we use this feature to off-load some of the site management responsibilities from our developers.
  • Responsive site creation - Sites that are created through Oracle Commerce Cloud are responsive, therefore being able to be viewed properly across all screen sizes.
  • Exceptional customer service - Customer Service hours are convenient and are accessible by phone or email. Getting a representative for support is a fairly quick process using either of these methods.
  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
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Anonymous | TrustRadius Reviewer
August 27, 2019

Oracle Commerce Cloud for B2B

Score 5 out of 10
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Verified User
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Pros and Cons

  • B2B configuration options cover all the basic use cases.
  • The product management tool is good compared to others I’ve used.
  • 4 updates annually mean that new features are available to provide more value from the tool.
  • Nascent tool means limited robustness.
  • Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
  • Lack of resources and community to learn how to use the tools (due to the relatively new product).
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Anonymous | TrustRadius Reviewer
August 26, 2019

Does exactly what it's supposed to

Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
  • Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
  • Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.
  • The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
  • Documentation is vast but it's difficult to search through and often isn't specific.
  • The API is more useful than the AdminUI.
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Russell Glitman | TrustRadius Reviewer
March 25, 2019

Can OCC make your website better? Yes, and here's how.

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Rapidly update product assortment and merchandising presentation.
  • Responsive design reduces development time for desktop, mobile and tablet versions of the web site.
  • Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.
  • Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
  • Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
  • Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.
Read Russell Glitman's full review
Heiko Mock | TrustRadius Reviewer
March 23, 2018

Oracle Commerce Cloud one of the best solutions for international brands

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
  • There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change.
  • No versioning of the code within the cloud. It needs to be done in external systems.
  • The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.
Read Heiko Mock's full review
Ashwini Chandorkar | TrustRadius Reviewer
December 13, 2017

Oracle Commerce Cloud : Strong Integration

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Its base features are very good, it is easy to use.
  • Built-in customer personalization.
  • It is easy to integrate with other Oracle families.
  • Expensive in terms of pricing and maintenance.
  • User interface is little bit slow in performance.
  • We are facing some difficulties in functionality set up and templates.
Read Ashwini Chandorkar's full review

Feature Scorecard Summary

Product catalog & listings (9)
Product management (9)
Bulk product upload (8)
Branding (8)
Mobile storefront (9)
Product variations (9)
Website integration (9)
Visual customization (9)
CMS (8)
Abandoned cart recovery (7)
Checkout user experience (9)
eCommerce security (8)
Promotions & discounts (8)
Personalized recommendations (9)
SEO (9)
Multi-site management (6)
Order processing (7)
Inventory management (7)
Shipping (6)
Custom functionality (7)

About Oracle Commerce Cloud

Oracle Commerce Cloud offers a responsive commerce experience for both B2C and B2B. Capabilities include AI-driven personalization, pixel-perfect drag-and-drop experience management, and multi-variant testing, all with the aim of helping businesses deliver "amazing omnichannel experiences." The cloud-based product is secure, flexible and scalable and aims to offer everything needed to grow an online business.
Categories:  Digital Experience,  eCommerce

Oracle Commerce Cloud Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Does not have featureIntegration with Amazon
Does not have featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Does not have featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Does not have featureAccounting
Has featureShipping
Has featureCustom functionality

Oracle Commerce Cloud Integrations

Avalara, Vertex Cloud, Oracle Responsys, PowerReviews, Bazaarvoice Platform, Jagged Peak EDGE, CyberSource, PayPal Payments, Oracle Integration (OIC), Oracle CPQ Cloud (BigMachines), Oracle Retail Order Management, Oracle Adaptive Intelligent Apps for CX

Oracle Commerce Cloud Competitors

Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris), Magento Commerce Cloud (formerly Magento)


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle Commerce Cloud Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

Oracle Commerce Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Mobile Web