Oracle Contact On Demand is a call center software offering from Oracle.https://dudodiprj2sv7.cloudfront.net/product-logos/Uj/vj/ITT0T4B26LSA.pngOracleOracle on Demand2018-03-15T19:14:20.662ZIt is used within my department, it allows customers to contact us via e-mail.,Helps with finding the right answers quickly We are able to see how satisfied our customers are Solution library is helpful,It could be more intuitive Font and colors are monotonous Not clear for beginner users,6,Concise reports Clear commnication Priorities are clear,Not a member of any user groups,Salesforce,ADP Workforce Now, Salesforce App Cloud, JIRA Service DeskVerified User
Oracle Contact On Demand
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March 15, 2018
Score 6 out of 10
It is used within my department, it allows customers to contact us via e-mail.
- Helps with finding the right answers quickly
- We are able to see how satisfied our customers are
- Solution library is helpful
- It could be more intuitive
- Font and colors are monotonous
- Not clear for beginner users
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Medium to large companies with multiple departments (i.e. Sales, Marketing, Call Center, etc.)