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Oracle CRM On Demand

Oracle CRM On Demand

Overview

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (25)
    8.9
    89%
  • Role-based user permissions (25)
    8.5
    85%
  • Opportunity management (25)
    8.1
    81%
  • Workflow management (24)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Product Demos

Integration -Oracle CRM On Demand-Android Phone-wireless-printer.mp4

YouTube

Oracle CRM On Demand - Cs2 Dealers Edition Beta DEMO

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.3
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.6
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.5
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.6
Avg 7.1

Platform

10
Avg 7.5
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Product Details

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Oracle CRM On Demand Integrations

Oracle CRM On Demand Competitors

Oracle CRM On Demand Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

HCL Unica, Adobe Marketo Engage, and Aprimo are common alternatives for Oracle CRM On Demand.

Reviewers rate Mobile access highest, with a score of 10.

The most common users of Oracle CRM On Demand are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(133)

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
Chris Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle CRM is accessible from any device and this equips our staff to use it efficiently.
  • A free trial plan is available and enables users to test its usability before acquiring their preferred plan.
  • It has expanded our customer base and enable us grow our portfolio and revenue.
  • Sometimes when the internet connection is poor using the platform becomes a bit difficult and unreliable.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Managing customer information, campaign information and interconnection with call center IS.
  • Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
  • Automatic updates do not require a full system restart.
  • Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
  • Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
January 18, 2019

Just go for it.

Hammad Bin Idrees | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Its speed and security
  • Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
  • I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
  • Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
  • Takes time to load sometimes
  • Speed and user-friendliness
  • Nothing major that comes to mind except the fact that there is always a room for improvement.
December 20, 2018

Reliable CRM Solution

Cameron Walker | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with Office365
  • Real time analytics
  • Easily analyze historical trends with historical reporting
  • Storage of client data
  • UI is cluttered and clunky
  • Interface could be improved
  • Not as customizable as other CRM platforms
Jane Kabochi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Fits in various business segments and departments that touch on customer loyalty such as sales, marketing and customer support
  • The software is accessible from a number of devices both mobile and desktop
  • The vendor's customer support is reliable
  • The software is impeded by poor internet connections especially when being accessed from a remote location
Richard Gichangi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The reports generated by the software are easy to download and comprehend.
  • Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
  • Integrates well with other on-premises family products thereby improving your user experience further
  • Its user interface needs some re-designing to make more appealing
  • Its affected by poor internet connections in its working
  • Very few customization can one undertake in this software
Cristian Bodnarasec | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
  • Ease of use for relatively simple searches and medium complex reports.
  • It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
  • User management and access roles: permissions customization at user level.
  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Hezekiah Mathenge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Aggregation of customers and leads data
  • Tracking and attribution of sales
  • Ease of deployment and use
  • Increased productivity by sharing customer's data across team members
  • It is expensive for startups and small businesses
  • Customization can be a resource intensive endeavor
July 09, 2018

Best CRM provider

Jenny lester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Increased sales productivity.
  • It helps the sales team to focus on selling rather than searching for information.
  • It has a smart and simple integrated solution for managing marketing campaigns and activities.
  • It's tedious to learn how the software works.
  • It may be slow when we are having a poor connection.
Raymond Okello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer data integration
  • Self service and electronic billing
  • Integration with ms office and oracle ebusiness suite
  • Availability in all platforms both for pc, mobile and web.
  • Customization is a resource extensive endavour for small businesses
  • Availability on wearables and smart tvs
March 15, 2018

Oracle on Demand

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Helps with finding the right answers quickly
  • We are able to see how satisfied our customers are
  • Solution library is helpful
  • It could be more intuitive
  • Font and colors are monotonous
  • Not clear for beginner users
Joseph R. Sweeney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
  • If you have too large of a file with many tables or data, it will definitely slow things down. To be expected, but this is something that could be worked on.
November 10, 2017

Oracle CRM

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle CRM was our first choice product for a multitude of reasons at our organization. Since we already had Oracle Campus Solutions as our main ERP suite we decided to proceed with Oracle CRM.
  • Oracle CRM allows single sign on capabilities using OAuth 2.0 and integrates well with our products.
  • It does not require extensive installation or regular maintenance.
  • Oracle CRM lacks certain features that other vendors like Salesforce are providing out of the box. One of the things Salesforce provides is called Chatter, that helps provide central location for important organization wide communication.
  • The approvals and workflow processing is much faster in Salesforce CRM as compared to Oracle.
  • Customization of dashboards and intuitive workflow process design are two of the features lacking in Oracle CRM.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle CRM is not just for a Sales department. It is best used throughout a multitude of different departments to survey performance, customers, and opportunities.
  • It provides you with a database of your entire business, analytical ratios of performance, overall financial analysis too. Sales reps spend the bulk of their time in this program reviewing revenue for orders from customers, adjusting costs to obtain the most updated cost of each product, and sending packages in/out of our warehouses.
  • The functionality used to be very slow when updating the calendar to adjust for weeks, months, years, etc. Data is pulled in from everything (i.e. all of your customers). Therefore, it takes a lot of time to gather everything. This is most likely why the program would freeze. However, it has been improved more and more each time.
  • The downfall could be if this program shuts down, we cannot service our customers. It puts a lot of strain on the company if there are any maintenance requests that are done during the work hours (this is very uncommon).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
  • Oracle is a standard in business software and provides generally user friendly formats and interfaces.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • It would be nice to be able to filter by part number instead of just by account or opportunity.
  • Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
  • more integration between the CRMOD and our other reports/tools.
Seema Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
  • Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
  • Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
  • It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
  • The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
  • There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
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