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Oracle CRM On Demand

Oracle CRM On Demand

Overview

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (25)
    8.9
    89%
  • Role-based user permissions (25)
    8.5
    85%
  • Opportunity management (25)
    8.1
    81%
  • Workflow management (24)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Product Demos

Integration -Oracle CRM On Demand-Android Phone-wireless-printer.mp4

YouTube

Oracle CRM On Demand - Cs2 Dealers Edition Beta DEMO

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.3
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.6
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.5
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.6
Avg 7.1

Platform

10
Avg 7.5
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Product Details

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Oracle CRM On Demand Integrations

Oracle CRM On Demand Competitors

Oracle CRM On Demand Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

HCL Unica, Adobe Marketo Engage, and Aprimo are common alternatives for Oracle CRM On Demand.

Reviewers rate Mobile access highest, with a score of 10.

The most common users of Oracle CRM On Demand are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(133)

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
Chris Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is well suited for each type of companies (small - medium - large) because it is highly scalable. It supports many languages (English, Chinese, German, Japanese and Indian) and it is supported in many platforms (Windows, Mac, Linux, Android, iPhone).
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you need a powerful CRM solution with multichannel or even omnichannel capabilities, go for it. This is a generic CRM solution, so if you need a vanilla SW, buy it. If you feel you will need to customize the solution significantly into some direction (e.g. engineering and construction, energy, procurement, telecommunication processes etc.), thoroughly compare with MS Dynamics, SAP and other leading solutions, which can better suit your needs and scale. Other SW producers include on top of CRM functionalities also industry relevant best practice in processes, intergrations, or e.g. production monitoring and management, etc. and can save you a lot of time and money spent on development.
January 18, 2019

Just go for it.

Hammad Bin Idrees | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This software has really allowed us to improve our customer engagement, keep our systems more organized, and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program, which frees up our staff.

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with, but once you have a dedicated account representative this goes a lot smoother.
December 20, 2018

Reliable CRM Solution

Cameron Walker | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is best to have a knowledgeable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting. The tool is best suited for any mature organization needing a tool for their sales team to manage their pipeline.
Jane Kabochi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The software is designed for use in scenarios where the company/organization aims to regulate and manage the customer relationship in its full cycle. It's used in steps of customer relationship management starting with lead qualification and categorization, tracking/management of opportunities,forecasting optimization, analytics & reporting among others. In the end it will help build a loyal customer base.

Richard Gichangi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This solid CRM platform is essential and works efficiently in helping your organization stand out and become competitive in your respective industry and build long-lasting and memorable relationships with your clients. Still, from its intuitive and user-friendly technical build-up, it makes it easy to address all of your CRM issues in an effective and fast manner that grows your business/brand further.
Cristian Bodnarasec | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Suits well for tracking customer prospects, opportunities and contacts. It is a reliable data entry and data storage, has ways to integrate with other systems for mass uploads.

When it comes to model specific business requirements around sales data, it is limited. We had to build a custom application that gets all data from On Demand and develop custom reporting, automatic sending of reports, reminders etc.
Christine Hailey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is well suited for large enterprises as it can be expensive for small business. It also suited for organizations that deal with large numbers of customers that will require proper management of information ranging from lead tracking to heavy reporting that will be required. Also these organization will require the software to be able to make informed and accurate decisions with information provided by the software.
Hezekiah Mathenge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is suitable for small to big companies that would like to improve their customer experience and increase productivity. It enables staff members to serve customers more efficiently through self service, online chat and click to call. It also provides analytics and reports whose contents are important in decision making for managerial staff.
July 09, 2018

Best CRM provider

Jenny lester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.
Raymond Okello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is suited for freelancers, small size companies, medium-size companies and also large companies. It is also highly scalable and supports more than five languages including English, Chinese, German, Japanese and Indian languages.
Kelvin Ochieng | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is best suited in scenarios where a business needs to adopt a software CRM solution to manage interactions with potential customers as well as existing customers. It is efficient in the management of clients from the initial stages of interaction with a business to their continued interaction with the business.
Denis Alessio 🇭🇷 | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is great in environments where you have over 50 interactions with customers per day: it can give you valuable insights into the overall customer history and needs.

Oracle is less appropriate for people that would like a really beautiful tool.
Joseph R. Sweeney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is best suited for a company in which there will be a lot of users that need a central location in which to document sales and customer interactions. If your sales agents or customer reps are in one location and there aren't many of them, then you could probably go with a less robust system and still manage just fine. Our company had sales agents around the globe and so we needed a central hub in which to communicate and check on the progress of pending sales.
Simon Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If a new customer has interest in trialing a product that we have available but have not released to our warehouse, we can go into Oracle CRM and find the suitable contacts to call and discuss. We then can reach into our inventory and survey a shipment that has left our manufacturer's hands and track the shipment instantly. We can then process the sample order to adjust for a no-risk purchase order directly to the customer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle CRM is easy to use and viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities. Also, I need to mention Oracle Support and the Support and Training Portal - Very good tools and plenty of information to get you through tasks.

Seema Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you are running a sales business, this tool suits your needs and it will provide transparency to the sales team. But you also need to look at the cost, and if you have a large budget allocated for CRM, then definitely Oracle CRM or maybe Salesforce should be your top choices to choose from. Salesforce is more costly than Oracle CRM and therefore preference can be given to Oracle CRM. But if you are looking for customization beyond basic functionalities, it may not be the best tool for you.
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