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Oracle CPQ

Oracle CPQ

Overview

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

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Recent Reviews

Oracle CPQ Review

8 out of 10
March 21, 2019
Incentivized
It's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise …
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Review

4 out of 10
March 20, 2019
Incentivized
Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Quote sharing/sending (16)
    8.4
    84%
  • Configuration options (16)
    7.9
    79%
  • Product configuration (16)
    7.9
    79%
  • Price adjustment (16)
    7.3
    73%
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Pricing

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CPQ Pricing

$240.00

Cloud
per month per user

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

CPQsuite Demo (7.5 minutes)

YouTube

Oracle CPQ Training | Oracle CPQ Certification Course Demo | What is Oracle CPQ | MindMajix

YouTube

Oracle CPQ Cloud Service 2017 1Z0-976 questions and answers|CertTree

YouTube

1Z0-436 exam Oracle CPQ Cloud Service 2016 Implementation Specialist | 1Z0-436 PDF Answers

YouTube
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Features

CPQ

Features related to configuring and pricing products and delivering quotes to customers.

7.4
Avg 8.6
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Product Details

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Oracle CPQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Conga CPQ, SAP CPQ, and PROS Smart CPQ are common alternatives for Oracle CPQ.

Reviewers rate Quote sharing/sending highest, with a score of 8.4.

The most common users of Oracle CPQ are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(54)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Stephen Crane | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
At our company, BigMachines is used as the primary Sales quoting and contracting software. It is primarily used by the Sales organization (both internal Sales and District Sales Managers) to build out quotes and generate contracts and addendums for new and existing business. Sales Operations is the owner and is the admin of the software, along with IT, who facilitate the use of user licenses. The software is also used by the Product organization and is a key component in the Go-To-Market process by making new pricing generally available for sale. Business analysts work directly with IT developers to design user requirements when building out new quote products. The software helps to automate the contracting and approval process, making sure that specific quote products go through the correct discount approval channels. There is tie in with Salesforce as well, which has allowed us to generate Opportunities with Products reports and report on sales activities and KPIs for specific products.
  • Automation of discount approvals and protection of margin- This is probably one of the most widely-discussed features. Our ability to set maximum allowable discount thresholds is imperative, especially when there are hard costs like vendor or partner royalties associated with each quote product. You can really lock product discounts down at the line item level (though presents slight frustrations as well).
  • Configurable and customize-able - The code base is configurable and has allowed our in-house developer to develop some fully custom discount approval workflows. It can also be customized to program in maximum and minimum allowable values and graphical control elements like pop up menus, help text, list boxes, text fields, and other software components.
  • Ability to implement business rules based on business requirements (i.e. publicly traded company, Sarbanes Oxley) is a plus.
  • The software is great for implementing simple if/then logic (if X product is selected then Y product should also print on the agreement). Specific trigger rules can be written and implemented based on if/then criteria in order to meet business rules and scenarios. You can write as many quote requirements as you need.
  • Integration with Salesforce
  • One of the biggest challenges we've experience with the software is the lack of flexibility in deploying snippets of code changes to production. Unlike making changes in our Salesforce test environment, when deploying BM to a production environment our IT developer has to migrate a fully tested code-complete snapshot of sandbox to our production environment all at once. This presents challenges for IT when managing multiple projects from different areas of the business, specifically general sales availability expectations. In order to meet business deadlines, sprint cycles are managed against a floating deployment schedule to ensure that code for all projects are deployed at once.
  • While the software is customize-able, deploying more complex changes takes much time and effort. Dedicated programmers and business systems analysts are needed to define the business rules, document the programmed changes, and deploy the software to production. It takes time to learn and and train on the logic behind the scenes. User training is definitely required for more complex configurations. There is no automated wizard to walk-through test configurations (this would be a nice-to-have).
  • In a fast paced agile environment, the software is a little slow in how it integrates into business process, approvals, and Go-To-Market strategy.... at least in our business.
  • Navigation between configuration pages is a little cumbersome.
  • The software UI has been modified A LOT to make the user experience easier for the Sales teams. A lot of credit goes to the programmer but overall the software UI is still static and at times inflexible when compared to other new drag and drop/cloud-based wizard models.
  • Would be nice if there were integration with our billing system (this is a nice to have!) Product Catalog (SKU) management becomes very manual and all the more important when there is lack of integration with the billing system. We have to coordinate efforts with Billing, Sales, and IT to make sure that the product catalog stays clean and up-to-date.
  • While the ability to lock down discount allowables is a plus, this can also stall deals if allowables HAVE to be exceeded to win business (more of a process/culture change I know). Ad-hoc Emergency fixes can be deployed but you have to weigh the benefits against these "whirl-wind" resource costs.
If you're looking for a robust solution that is highly customize-able and configurable, BigMachines is definitely worth exploring. I wouldn't say that the software itself is slick, but rather, its configurable nature allows a talented programmer to implement some pretty slick solutions. The things our developer has been able to do with soft and hard floor discount approval rules is pretty cool. However, dedicated analysts are needed to help with documentation and user training because the software doesn't have a wizard interface. Also be sure to understand how internal business processes (like sales approvals, IT sprint cycles, and SarBox requirements) are impacted due to the strict bulk code sandbox-to-production migration requirements. A complete snapshot of the test environment has to be deployed all at once; this is a limiting factor in our fast pace agile environment (though we've adapted) where speed to market is imperative. Just make sure you can re-write processes if needed, dedicate time and resources to train users and document business rules. Also, make sure the business has a clear operational strategy when it comes to Product Catalog (SKU) management. This process may become very manual due to lack of billing system integration capabilities (based on what I've seen). End-of Sales efforts may have to be coordinated with Billing, Sales, and IT departments to during the SKU removal or clean-up process.
  • Sales Operations or IT would have a better understanding of the license user costs and ROI. I do know that Sales has experienced frustrations in the the lead gen-to-close process and have experienced delays with some deals. In other instances, the software has worked fine. I would love to see an analysis on how our lead-conversion rate, sales cycles, and proposal volume stacks up.
I haven't explored other CPQ vendor options. But I've heard that Selectica's Salesforce/CRM integration capabilities make the software worth exploring.
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done.
3
Overall, it is a robust software that we have made work through dedicated time, resource training, and process work-arounds. I think the speed to train and the strict production deployment requirements are playing a large factor in the business's decision to explore other potential vendors and alternatives.
  • Selection of products through graphical user components like dropdowns, list views and use of help text.
  • Automation of trigger rules and implementation of if/then logic (i.e. If Product A is selected, then Product B should also print on the proposal)
  • Adding products to quotes is straight-forward
  • Entering product quantities and building order positions is straight-forward
  • Lack of a wizard. A lot of credit goes out the the programmer in making the UI more accessible and more "wizard-like" to improve the user experience.
  • Page to page navigation is cumbersome at times, especially during quote reconfiguration
  • The quote page can be quite complex to navigate and configure before printing a proposal or contract
Score 1 out of 10
Vetted Review
Verified User
  • It handled heavy calculations very well, i.e. fast.
  • It is possible to add any business logic to the system.
  • Support and documentation are very poor. The support is bordering on unprofessional. The documentation on how to configure the system is minimal, and Googling information, returns no hits. So the cost of maintenance is high.
  • It is very hard to maintain your implementation, and deployment of changes is non-trivial. So the cost of maintenance is high.
  • The document engine (the rich text editor part) is so poor we turned back to the xsl markup language to deploy changes faster and have more control. The engine automagically removed variables. So the cost of maintenance is high.
  • The user interface make it very hard and time consuming for users to produce quotes.
I was using BigMachines with Salesforce and I would strongly suggest skipping CPQ and customizing Salesforce instead. If that is not sufficient, if your product catalog is large and you add a large amount of different products per opportunity, I would suggest scanning the market for other options.
  • Decreased the business value the IT department can deliver to salespeople and administrators using the company's sales software.
  • It made it possible to create quotes with a quite complex price model.
It is hard to make a easy to use interface for end users (who complained on usability and performance such as slow page loading). As an admin it is very hard to find all the business logic. As a developer it is very cumbersome to deploy and extremly hard to debug. The document engine which should provide a easy to use interface for creating quotes as pdf in our case, was totally unreliable and you had to use "special ways" to edit, we went back to xsl which was easier and faster.
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
I was not in the power to make the decision to renew or not, but there were discussions around trying to replace it.
Yes
To get help from people who know BigMachines because there is not many out there available to us. For many things we are forced to use BigMachines because it is not possible to do it yourself such as adding features, which not even BigMachines manage to do. The debugging is also hard to do yourself and BigMachines have better tools to debug our implementation.
Yes
Some of the bugs yes, some of them no. Some fixes caused regression and one time they commited to our production environment, caused regression but did not inform us but tried to fix it while keeping us in the dark.
One of their guys fixed a couple of issues for us, fast, with quality and explained them to us. Very impressive.
  • Validation rules
  • Adding users
  • Layout changes
  • Deploying
  • Debugging
  • Finding all business logic
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