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Oracle CPQ

Oracle CPQ

Overview

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

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Recent Reviews

Oracle CPQ Review

8 out of 10
March 21, 2019
Incentivized
It's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise …
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Review

4 out of 10
March 20, 2019
Incentivized
Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Quote sharing/sending (16)
    8.4
    84%
  • Configuration options (16)
    7.9
    79%
  • Product configuration (16)
    7.9
    79%
  • Price adjustment (16)
    7.3
    73%
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Pricing

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CPQ Pricing

$240.00

Cloud
per month per user

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

CPQsuite Demo (7.5 minutes)

YouTube

Oracle CPQ Training | Oracle CPQ Certification Course Demo | What is Oracle CPQ | MindMajix

YouTube

Oracle CPQ Cloud Service 2017 1Z0-976 questions and answers|CertTree

YouTube

1Z0-436 exam Oracle CPQ Cloud Service 2016 Implementation Specialist | 1Z0-436 PDF Answers

YouTube
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Features

CPQ

Features related to configuring and pricing products and delivering quotes to customers.

7.4
Avg 8.6
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Product Details

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Oracle CPQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Conga CPQ, SAP CPQ, and PROS Smart CPQ are common alternatives for Oracle CPQ.

Reviewers rate Quote sharing/sending highest, with a score of 8.4.

The most common users of Oracle CPQ are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(54)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Jim Kiltie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • With most software you either customize the software to fit your process, or you customize your process to fit the software. BigMachines provides customization of its configuration and commerce rules, allowing companies the flexibility to fit to their processes, without requiring customization of the base code. This is not to say that BigMachines is perfect, but compared to the other products out there, BigMachines is far and above their competitors.
  • BigMachines listens to their user community's suggestions for feature requests. Their users also have the ability to vote on other people's suggestions. With 4 releases per year, BigMachines is always moving forward with adding features their users want.
  • The customer support structure at BigMachines is the most responsive I have ever worked with. Support is a very high priority for them, as is evidenced in their ramp up and training of support personnel. More companies should model their customer support after BigMachines!
  • The biggest problem I hear most about BigMachines is how difficult or complex it is to program pricing. I feel it is unfair to lay the blame for this on BigMachines, as each company has their own methods or algorithms for calculating sales price. But, to BigMachines' credit, they are always looking for new ways to make this easier for their customers, as was evidence in the release of the Pricing Rules and Formula Manager functionality. This functionality takes a lot of programming out of pricing and puts it in a format easy enough for non-programmers to work with.
  • My biggest complaint about the product is bulk migration. BigMachines keeps moving in the right direction toward granular or package development, but the way the product works now I must have all of my development completed before I can migrate from my test to my production environment. This forces me to make "live" changes in production for emergency fixes. BigMachines continually adds functionality to their roadmap to enhance this functionality.
If you want a successful implementation of BigMachines you will need:
  • Executive sponsorship that is actively involved in the the implementation and will help drive user adoption
  • Well documented configuration and pricing rules
  • An implementation team that understands your company's sales, finance, manufacturing and procurement processes
  • Knowledgeable consultants to implement BigMachines using best practices
  • For larger companies, trained system administrators to support and maintain your BigMachines environment (BigMachines offers Yellow and Blue Belt training...I highly recommend both!). For reference, support for our 90 users is split about 75-25% between myself and a consultant.
  • For sustainability, an engaged Sales Operations team who stays current with configuration rule changes and additions and can interface between the product teams and your BigMachines system administrator
  • BigMachines has provided us with a configuration tool that is scalable, accessible and useable by our international sales staff, and through the configuration rules, has increased the accuracy of the quotes being generated for a very complex product.
  • BigMachines has allowed us to integrate CPQ with our CRM tool (Salesforce.com), thus putting more information at the fingertips of our executive team.
  • BigMachines has allowed us to put more structure and control around our product pricing.
90
BigMachines is used by our Sales, Pre-Sales, Sales Operations, Supply Chain, Customer Support, Finance and Manufacturing teams.
2
Our support team consists of one Sales Operations person whose responsibility is staying current on any new or updated rule or product changes, and an IT Business Analyst who is the system administrator. BigMachines continually moves towards making the administration simple enough that a non-IT person could administer it, and I have run across other companies who have non-IT people as their sys admins. There is a lot of scripting involved, though, so a programming or analytical background is definitely helpful. BigMachines support also requires exceptional organizational skill.
  • Prior to BigMachines we were using an Excel configurator. That configurator worked well for people physically on our network, but our international sales users were basically unable to use that tool due to performance issues. With BigMachines being a cloud app, it is now available to our world-wide sales organization with similar performance for all.
  • Our configurations are very complex and we were having issues with getting valid configurations from Sales to Manufacturing. With the implementation of BigMachines, we are now able to set precise rules leading to the generation of accurate configurations.
  • Our previous configurator did not provide locked-down controls over cost, pricing and product code generation. BigMachines has allowed us to build a CPQ tool with the controls required to meet Sarbannes-Oxley compliance.
  • We previously struggled with the generation of upgrade quotes. BigMachines has allowed us to greatly simplify this process by using quotes previously created in BigMachines, and comparing them to full configuration upgrade quotes to provide a quote of the differences.
  • With the integration between BigMachines and Salesforce.com, we are now able to get more sales and forecasting data into the hands of the analysts within our company, and in reports and dashboards that they are already familiar with.
  • We are now able to do some calculations within the configurator for estimated system performance and bandwidth to provide real-time feedback to our sales staff. In the past, this would have required additional communication from our product or benchmarking teams, resulting in a delay in generating quotes.
  • We have plans to implement our service renewals as a configurable product within BigMachines.
  • We have plans to integrate BigMachines with our Agile/JDE ERP systems to eliminate manual processes.
Our company was initially skeptical about whether any tool would be able to handle our complex configurations and pricing. We have been pleasantly surprised with the capability of BigMachines and its ability to handle what we throw at it. We are so sold on BigMachines that we have plans to integrate BigMachines with our ERP platform in 2014, thus embedding it further in our suite of enterprise tools.
  • Vendor implemented
  • Professional services company
BigMachines' Professional Services group did our initial implementation. One of the members of that team then split off from BigMachines to form his own consulting company, CirrusCPQ. We are still engaged with CirrusCPQ.
Yes
Phase I: Implement configuration and pricing rules for current products
Phase II: Implement advanced pricing and currency
Phase III: Implement upgrades and renewals
Phase IV: Integrate with ERP
Change management was a major issue with the implementation
Our configuration rules were changing faster than our implementation was moving. This ultimately led to me getting Yellow and Blue Belt certified so I was able to make the rule changes as they came in, taking over that piece from the BigMachines implementation team. Keeping organized with the changes was (and still is) a big issue, which pushed me to building a change management process within SharePoint where I could track all the rule changes, internal feature requests and release dates/contents.
  • We spent 6 months implementing pricing alone. This was due to internal problems coming to an agreement on how to implement pricing, though, versus any issue with BigMachines or the implementation team. It is highly recommended to get this figured out prior to the start of implementation.
  • Our product was developing/maturing at the same time we were implementing, which meant a ton of rule changes were needed from how the rules had been captured by the implementation team.
  • Lack of active executive sponsorship to push for user adoption.
See my product review for requirements for a successful implementation.
Richard Henning | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Verizon uses it as our Enterprise Solutions (Cloud, Colocation, Managed Solutions, etc) quote to order sales tool.
  • BigMachines allows Verizon Sales Engineers to configure very complicated solutions across multiple product families (Cloud, Colocation, Network, Managed Services, Data Backup and Restore) while ensuring our companies with 60+ data centers can provision the services using our own provisioning processes and applications.
  • BigMachines allows us to have multiple lines of business within the same application such as Partners, Public Sector, Commercial and internal business quoting.
  • The BigMachine SaaS engine is pliable enough for us to reverse integrate Verizon legacy products and services into Terremark's portfolio, while adhering to the large company nuances that had to be added for a successful implementation.
  • BMI has a segregated process and permssions for quoting the Public Sector services and Partner programs using different rates and discounting schemes.
  • A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level.
  • BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox.
  • A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises.
  • More advanced and granular discount and customer engineering approval processes and stages.
  • Discouting works great and we segregate on 5 different layers.
  • NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago.
  • Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to.
  • BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.
Have all of your processes, needs and provisioning aspects in place prior to developing your configuration and data tables. If your products, services or processes are complicated have a BigMachines engineer live with your group for a short while so they fully understand your business needs. We had many weekly, closed sessions to ensure all business group needs were met.

We (Verizon) still use BigMachines to process large business orders of our Verizon Enterprise Solutions but ever since Oracle has purchased the product/company we have lost our 1:1 busness relationship with trying to fix/update the tool to support a Fortune 50 company. We continuously have service interuptions (reboots) needed for the Printable solutions when too many, lage quotes go to contract. We receive quarterly fixes that break items in use and Oracle does not seem to give us the "care" we received when it was just BigMachines. Also there is no longer a Big Ideas summit to meet with the support team to vet our issues/needs.
  • Verizon's legacy services were integrated into Terremark's portfolio less than a year after Verizon's acquisition of Terremark. Having one quote to order system reduced the need for manual swivel chair processes that would lead to longer provisioning.
  • BigMachines was able to handle an influx of 300+ users after the Sales Engineers merged into one quoting system.
  • Salesforce was Verizon's and Terremark's CRM, having BigMachines already integrated allow the migration decision to be logical and affordable so our 2000+ Salesforce user base can quickly track their pipeline for a global public company.
  • Due to our user base our license needs have bloated, making contracting a long term, large scale license a bit harder then the older Terremark initial contract days when 50 users left us with room to add.
  • Adding a new service or product line can be done in as soon as two weeks as we have a proven Dev-Test-Production process in BMI where our only long pole in the project is waiting for legal to give us their information to add to the new service.
  • Changes occur on a weekly cycle compared to the older one month cadence legacy Verizon users were use to.
Verizon Terremark uses BigMachines to quote and order globally our multiple lines of business: Cloud, Colocation, Managed Services, Data Backup and Restore for commercial and public sector customers.
5
We have one director overseeing the financial and legal aspects of BigMachines who plans the support roadmap for the entire functionality. Two in house experienced programmers who integrate and control the BMI coding aspect needed for changes to support business processes. One other person controls the product catalog who interfaces with the Verizon Product Managers to add/edit and control their product, services and parts using an internal business process.
  • Quoting multiple lines of business on one quote to offer the customer a global solution in one bill.
  • Quoting products in multiple countries, attaching specific SLA's per region and performing a currency conversion.
  • Sales Engineers can hand off quotes or saved favorites to other Engineers to enhance or shorten an RFP.
  • Terremark can quickly expand or add new services and have them implemented in BigMachines before legal is finished with their needs.
  • Automatically sending order data to our provisioning systems allowed us to stream line the back end architecture reducing costs and time.
  • Integrating public sector into BigMachines in a secured user role method allows the segregation of business units while maintaining one report, product catalog and quoting system.
  • Allow outside vendors and partners to quote our products using a segregated BMI user group.
  • Localization of our product catalog and BMI interface for our APAC and EU sales divisions.
We just renewed for 2 more years last month.
Yes
  • Home grown application that required too many resources.
  • SalesForce was limited on quote to order applications that could handle complex business needs.
  • Company system that was created for limited product family, not capable of adding new products or services.
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
BigMachines allowed Sales to carry over all the important CRM information collected into an order with 100% accuracy. That limited mistakes due to poor data entry to eliminate customer issues during the provisioning state. BMI also gave SalesForce the ability to track and maintain a pipeline forecast which was created manually before the two systems merged into our quote to order process. Furthermore, the strength that Verizon brought with their SalesForce user and admin base easily allowed a large Sales and Engineering group to use the same quote to order system we developed in BigMachines.
We would put all three vendors in a room with a time limit to create a demo from our requirements. At the time BigMachines was the only real application that could support our needs using the SaaS platform.


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