TrustRadius
Big Machines is the best-known vendor in the CPQ space and offers three main flavors: Sales Engine for direct sales, Channel Sales for sales through partners, and eCommerce engine for direct self-service selling. This is a Saas offering and appeals to those with SaaS CRM systems already in place - particularly Salesforce.https://media.trustradius.com/product-logos/RE/42/MLHKDFOH2FOX.pngOracle CPQ Cloud : Powerful CPQ Application, A Great Acquisition by OracleMy company is in the process of transitioning to Oracle CPQ Cloud (BigMachines) from Oracle Configurator. CPQ provides a much more robust user interface for our highly configurable products. It is currently being used by our Inside Sales Team for configuring new orders for those specific models we have loaded into CPQ so far.,CPQ provides an impressive user interface making it easy for end-users to configure/customize products. The CPQ application itself can be highly customized based on the needs of your company. We love the feature that allows the picture of the product you are configuring to change as you add/remove options.,Our company has a lot of rules for configurations—probably more than most companies. The CPQ product at times seems a bit "overwhelmed" when processing the rules as it slows down. Although it could possibly be due to our customizations to the product, the screen sometimes jumps slightly while moving from one section of options to another. When performing a data export, CPQ only exports to the very old version of Excel which imposes obvious limitations on the size of your export.,9,Oracle CPQ Cloud is definitely helping us to streamline our processes, but it is a fairly long road to get there due to the complexity of our products. We have only loaded a handful of BOMs (Bills of Material) into CPQ so far and are working to get comfortable with those products before we expand our product line. But feedback so far has been positive. And our goal is to eventually open CPQ to our customers to allow them to configure and place their own quotes and orders.,We are realizing increased sales productivity since we started using Oracle CPQ Cloud. The quote/order process takes a lot less time than it did with our previous method using Oracle E-Business Suite and Oracle Configurator. We do still interface CPQ with EBS by transferring quote and order data back and forth since EBS is our primary ERP system. But the amount of time to create a quote or order and the ease of use of CPQ have made a big difference.,Oracle ATG Web Commerce,Our sales reps have decreased the amount of time it takes to enter a quote. The configured item quotes can be completed while the customer is on the phone instead of having to take notes, enter the configuration later, then get back to the customer. Once getting accustomed to the process of loading models, CPQ has ultimately proven to be a time-saver all around.,Yes,Oracle ATG Web Commerce, Oracle Agile PLM, JIRA Software, Atlassian Confluence, Bitbucket, Oracle eBusiness Suite, SugarCRM, Endeca, Oracle WebCenter Sites, Oracle ERP Cloud, Oracle WebCenter Content,20,6,robust pricing engine able to handle complex pricing agreements quick, easy generation of quotes for highly-configurable products visual representation of products allowing users to see the product changes as configuration progresses,We integrated CPQ with our Oracle EBS product to allow for simple conversion from quotes to orders. The visual representation of our products within CPQ is an excellent feature. Being able to save a partial configuration and return to it later is a nice feature.,We plan to implement a newer feature called "headless configuration" which allows us to customize our CPQ implementation uniquely for countless customers. We have already spoken to our support partner about developing a mobile app to allow our Outside Sales team to generate quotes on the go. We are planning to simplify our rules to use more of the built-in functionality available in CPQ to make the quoting process smoother.,10,9,No,As with any product, we've had our share of unexpected outages from time to time. It isn't frequent, but it does occur occasionally. As I already mentioned, we have a direct line to a manager at the CPQ division of Oracle. The last time we had an issue, I contacted him. He was able to provide updates and status throughout the ordeal. I wasn't happy with certain aspects of how the general Oracle support team had handled the situation, so I conveyed this to him. He escalated my concerns to the head of CPQ at Oracle (Chris Schutts) and gave me assurances that we would not experience those types of issues again.Using BigMachines is like going digital, anything else is analogBigMachines provide us with a central repository for all our products and services. Allows all our technical sales staff access to configuring and architecting a complete end-to-end solution for our customers. Speeds up the time it takes for our sales team to configure, price and quote a solution.,Error messages need to be more specific, in some cases, the message is so generic it's difficult to locate the issue. The product needs the ability to modify and update itself. Updates to the parts catalog and data tables are file uploads or manual screen updates. Reporting and report generation tools are very difficult to compose and update (Another example of where fault messages need to be improved). More features and functionality with the BML scripting language. More build-in screen formatting controls. Ability to call a function with a function or UTIL.,9,Faster turnaround of quotes. Ability to copy and run multiple iterations. Reduced time to provide the final proposal document.,2,9,Professional services companyRobust software, highly configure-able but not without challengesAt our company, BigMachines is used as the primary Sales quoting and contracting software. It is primarily used by the Sales organization (both internal Sales and District Sales Managers) to build out quotes and generate contracts and addendums for new and existing business. Sales Operations is the owner and is the admin of the software, along with IT, who facilitate the use of user licenses. The software is also used by the Product organization and is a key component in the Go-To-Market process by making new pricing generally available for sale. Business analysts work directly with IT developers to design user requirements when building out new quote products. The software helps to automate the contracting and approval process, making sure that specific quote products go through the correct discount approval channels. There is tie in with Salesforce as well, which has allowed us to generate Opportunities with Products reports and report on sales activities and KPIs for specific products.,Automation of discount approvals and protection of margin- This is probably one of the most widely-discussed features. Our ability to set maximum allowable discount thresholds is imperative, especially when there are hard costs like vendor or partner royalties associated with each quote product. You can really lock product discounts down at the line item level (though presents slight frustrations as well). Configurable and customize-able - The code base is configurable and has allowed our in-house developer to develop some fully custom discount approval workflows. It can also be customized to program in maximum and minimum allowable values and graphical control elements like pop up menus, help text, list boxes, text fields, and other software components. Ability to implement business rules based on business requirements (i.e. publicly traded company, Sarbanes Oxley) is a plus. The software is great for implementing simple if/then logic (if X product is selected then Y product should also print on the agreement). Specific trigger rules can be written and implemented based on if/then criteria in order to meet business rules and scenarios. You can write as many quote requirements as you need. Integration with Salesforce,One of the biggest challenges we've experience with the software is the lack of flexibility in deploying snippets of code changes to production. Unlike making changes in our Salesforce test environment, when deploying BM to a production environment our IT developer has to migrate a fully tested code-complete snapshot of sandbox to our production environment all at once. This presents challenges for IT when managing multiple projects from different areas of the business, specifically general sales availability expectations. In order to meet business deadlines, sprint cycles are managed against a floating deployment schedule to ensure that code for all projects are deployed at once. While the software is customize-able, deploying more complex changes takes much time and effort. Dedicated programmers and business systems analysts are needed to define the business rules, document the programmed changes, and deploy the software to production. It takes time to learn and and train on the logic behind the scenes. User training is definitely required for more complex configurations. There is no automated wizard to walk-through test configurations (this would be a nice-to-have). In a fast paced agile environment, the software is a little slow in how it integrates into business process, approvals, and Go-To-Market strategy.... at least in our business. Navigation between configuration pages is a little cumbersome. The software UI has been modified A LOT to make the user experience easier for the Sales teams. A lot of credit goes to the programmer but overall the software UI is still static and at times inflexible when compared to other new drag and drop/cloud-based wizard models. Would be nice if there were integration with our billing system (this is a nice to have!) Product Catalog (SKU) management becomes very manual and all the more important when there is lack of integration with the billing system. We have to coordinate efforts with Billing, Sales, and IT to make sure that the product catalog stays clean and up-to-date. While the ability to lock down discount allowables is a plus, this can also stall deals if allowables HAVE to be exceeded to win business (more of a process/culture change I know). Ad-hoc Emergency fixes can be deployed but you have to weigh the benefits against these "whirl-wind" resource costs.,7,Sales Operations or IT would have a better understanding of the license user costs and ROI. I do know that Sales has experienced frustrations in the the lead gen-to-close process and have experienced delays with some deals. In other instances, the software has worked fine. I would love to see an analysis on how our lead-conversion rate, sales cycles, and proposal volume stacks up.,Selectica CPQ,3,5,Selection of products through graphical user components like dropdowns, list views and use of help text. Automation of trigger rules and implementation of if/then logic (i.e. If Product A is selected, then Product B should also print on the proposal) Adding products to quotes is straight-forward Entering product quantities and building order positions is straight-forward,Lack of a wizard. A lot of credit goes out the the programmer in making the UI more accessible and more "wizard-like" to improve the user experience. Page to page navigation is cumbersome at times, especially during quote reconfiguration The quote page can be quite complex to navigate and configure before printing a proposal or contract,6An Admin's perspective on Big Success with BigMachinesAs with most CRM solutions, BigMachines CPQ engine provides best value when the toolset is optimized to align with the needs of the business. While this is an obvious statement, I've found that achieving alignment is sometimes the biggest challenge. But if the implementation is done right, BigMachines can dramatically transform the sales cycle and drive revenue to new levels. In short, the toolset is powerful and flexible but success hinges on collaboration between the team using it and the team developing/supporting it. As a developer/admin, I've been able to deliver functionality within BigMachines that automates complex business logic, ensures accuracy of materials on a quote, includes quick and easy discounting with appropriate approval checking and renders to a variety of PDF proposals. Users have reported reductions in quote preparation time from hours to minutes. Beyond the out-of-the-box features that simply get turned on/off, BML coding of utility functions and Rule administration allow creative and challenging solutions. For example, we were able to allow users to quote support/maintenance for variable terms across multiple products with existing or expired agreements with 100% accuracy. By writing a function that calculates a prorated price based on unit price and end date we were able to plug prorated pricing into any item being quoted. Prior to using BigMachines this was a big challenge which cost salesreps time and resulted in delays due to inaccuracy.,There are areas within the tool that are very difficult to troubleshoot and require assistance from BigMachines support. As a developer, this can be frustrating and limiting. For example, when the results of a configuration are added to an existing quote the data passes from "configuration" to "commerce" through what seems like an invisible portal. Improvement in visibility to this process would be of great value. From an admin's perspective, a "developer mode" that shows whats going on under the hood while in commerce or config is needed. The document engine is tough to work with, but BigMachines is commited to rolling out improvements. The latest update is that a complete refresh is on the way.,9,We implemented 6 months ago. I recently asked a Sales Rep who uses BMI daily how things were going. He replied, "I actually enjoy using it and thoroughly look forward to working with it each day".,80,9The best CPQ tool on the market!With most software you either customize the software to fit your process, or you customize your process to fit the software. BigMachines provides customization of its configuration and commerce rules, allowing companies the flexibility to fit to their processes, without requiring customization of the base code. This is not to say that BigMachines is perfect, but compared to the other products out there, BigMachines is far and above their competitors. BigMachines listens to their user community's suggestions for feature requests. Their users also have the ability to vote on other people's suggestions. With 4 releases per year, BigMachines is always moving forward with adding features their users want. The customer support structure at BigMachines is the most responsive I have ever worked with. Support is a very high priority for them, as is evidenced in their ramp up and training of support personnel. More companies should model their customer support after BigMachines!,The biggest problem I hear most about BigMachines is how difficult or complex it is to program pricing. I feel it is unfair to lay the blame for this on BigMachines, as each company has their own methods or algorithms for calculating sales price. But, to BigMachines' credit, they are always looking for new ways to make this easier for their customers, as was evidence in the release of the Pricing Rules and Formula Manager functionality. This functionality takes a lot of programming out of pricing and puts it in a format easy enough for non-programmers to work with. My biggest complaint about the product is bulk migration. BigMachines keeps moving in the right direction toward granular or package development, but the way the product works now I must have all of my development completed before I can migrate from my test to my production environment. This forces me to make "live" changes in production for emergency fixes. BigMachines continually adds functionality to their roadmap to enhance this functionality.,9,BigMachines has provided us with a configuration tool that is scalable, accessible and useable by our international sales staff, and through the configuration rules, has increased the accuracy of the quotes being generated for a very complex product. BigMachines has allowed us to integrate CPQ with our CRM tool (Salesforce.com), thus putting more information at the fingertips of our executive team. BigMachines has allowed us to put more structure and control around our product pricing.,90,2,Prior to BigMachines we were using an Excel configurator. That configurator worked well for people physically on our network, but our international sales users were basically unable to use that tool due to performance issues. With BigMachines being a cloud app, it is now available to our world-wide sales organization with similar performance for all. Our configurations are very complex and we were having issues with getting valid configurations from Sales to Manufacturing. With the implementation of BigMachines, we are now able to set precise rules leading to the generation of accurate configurations. Our previous configurator did not provide locked-down controls over cost, pricing and product code generation. BigMachines has allowed us to build a CPQ tool with the controls required to meet Sarbannes-Oxley compliance.,We previously struggled with the generation of upgrade quotes. BigMachines has allowed us to greatly simplify this process by using quotes previously created in BigMachines, and comparing them to full configuration upgrade quotes to provide a quote of the differences. With the integration between BigMachines and Salesforce.com, we are now able to get more sales and forecasting data into the hands of the analysts within our company, and in reports and dashboards that they are already familiar with. We are now able to do some calculations within the configurator for estimated system performance and bandwidth to provide real-time feedback to our sales staff. In the past, this would have required additional communication from our product or benchmarking teams, resulting in a delay in generating quotes.,We have plans to implement our service renewals as a configurable product within BigMachines. We have plans to integrate BigMachines with our Agile/JDE ERP systems to eliminate manual processes.,10,Vendor implemented Professional services company,Yes,Change management was a major issue with the implementation,We spent 6 months implementing pricing alone. This was due to internal problems coming to an agreement on how to implement pricing, though, versus any issue with BigMachines or the implementation team. It is highly recommended to get this figured out prior to the start of implementation. Our product was developing/maturing at the same time we were implementing, which meant a ton of rule changes were needed from how the rules had been captured by the implementation team. Lack of active executive sponsorship to push for user adoption.,10,7Reverse Integration of Verizon's Business Solutions into Terremark's BigMachine leads to the 2011 Big Innovations AwardVerizon uses it as our Enterprise Solutions (Cloud, Colocation, Managed Solutions, etc) quote to order sales tool.,BigMachines allows Verizon Sales Engineers to configure very complicated solutions across multiple product families (Cloud, Colocation, Network, Managed Services, Data Backup and Restore) while ensuring our companies with 60+ data centers can provision the services using our own provisioning processes and applications. BigMachines allows us to have multiple lines of business within the same application such as Partners, Public Sector, Commercial and internal business quoting. The BigMachine SaaS engine is pliable enough for us to reverse integrate Verizon legacy products and services into Terremark's portfolio, while adhering to the large company nuances that had to be added for a successful implementation. BMI has a segregated process and permssions for quoting the Public Sector services and Partner programs using different rates and discounting schemes.,A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level. BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox. A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises. More advanced and granular discount and customer engineering approval processes and stages. Discouting works great and we segregate on 5 different layers. NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago. Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to. BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.,7,Verizon's legacy services were integrated into Terremark's portfolio less than a year after Verizon's acquisition of Terremark. Having one quote to order system reduced the need for manual swivel chair processes that would lead to longer provisioning. BigMachines was able to handle an influx of 300+ users after the Sales Engineers merged into one quoting system. Salesforce was Verizon's and Terremark's CRM, having BigMachines already integrated allow the migration decision to be logical and affordable so our 2000+ Salesforce user base can quickly track their pipeline for a global public company. Due to our user base our license needs have bloated, making contracting a long term, large scale license a bit harder then the older Terremark initial contract days when 50 users left us with room to add. Adding a new service or product line can be done in as soon as two weeks as we have a proven Dev-Test-Production process in BMI where our only long pole in the project is waiting for legal to give us their information to add to the new service. Changes occur on a weekly cycle compared to the older one month cadence legacy Verizon users were use to.,,5,Quoting multiple lines of business on one quote to offer the customer a global solution in one bill. Quoting products in multiple countries, attaching specific SLA's per region and performing a currency conversion. Sales Engineers can hand off quotes or saved favorites to other Engineers to enhance or shorten an RFP.,Terremark can quickly expand or add new services and have them implemented in BigMachines before legal is finished with their needs. Automatically sending order data to our provisioning systems allowed us to stream line the back end architecture reducing costs and time. Integrating public sector into BigMachines in a secured user role method allows the segregation of business units while maintaining one report, product catalog and quoting system.,Allow outside vendors and partners to quote our products using a segregated BMI user group. Localization of our product catalog and BMI interface for our APAC and EU sales divisions.,10,Yes,Product Features Product Usability Product Reputation Third-party Reviews,We would put all three vendors in a room with a time limit to create a demo from our requirements. At the time BigMachines was the only real application that could support our needs using the SaaS platform.BigMachines as a config/price/quote applicationStreamline quotes. Provide online repository of standartized quotes. Allows transparancy.,Product too rigid, too many areas are not flexible enough. Access rights management difficult to maintain and just not supported in too many areas (reporting, part search). Lacking testing / debugging / configuration management tools. Support and responsiveness poor. If you are not in the mainstream of the product roadmap, usage or improvement roadmap cannot be seen.,3,ROI almost impossible to present. The change management and resistance are HUGE. High management involvement and assistance are key for success. Little technical skills are required to develop and maintain the solution.,7,2,2My BigMachines CPQ ReviewBigMachines CPQ is the only quoting tool used in Polycom, it exists in 2 flavors, one is integrated with Salesforce which is used by internal users and the other flavor is standalone used exclusively by [our] partners (direct & indirect). The quoting tool is currently used by field sales, field service (renewals) reps, product managers, and system engineers etc. Current Business problems: 1) Multipricebook Quotes with Salesforce opportunity, limitations in BigMachines restricts only one price book per quote we BigMachines Pricebook (very few Customers Mulitpricebook functionality), we overcome by building a custom solution in salesforce which is really time-consuming exercises for sales especially when they build quotes for Global Partners & Customers. 2) Exporting SKUs from an Excel attachment - for renewals, Service sales gets 200+ SKU in Excel. Currently, BigMachines doesn't have a standard functionality to load SKUs from an Excel sheet and create a quote. 3) WebServices Calls from external systems, BigMachines does not encourage web services calls from external systems, hence we need to bring in all operational data from other systems, stored in data tables, which is not a good practise. 4) Integration with Oracle Applications (ERP) - As Oracle acquired BigMachines, we are looking for standard ERP integration for application modules (OM, INV, TCA, etc.).,Fast, easy access, good user interface, not much training needed for end users. SFDC Integration makes it easy for our sales people to complete the final Customer Quote & Proposal in one shot rather using different systems. Ability to support complex configuration rules for various product lines. Good admin features, easy customization that can be used for simple solutions as well as very advanced ones. Good customer support, CSA meetings, taking feedback from customers and trying to implement in future releases.,Multicurrency and Multipricebook Quotes with SDFC Cannot join Data tables in a single BMQL, need to write complex loops to join 3 to 4 data tables. Ajax enabled options in Recommendation Rules, Recommendation Item Rules like what we have in Constraint rules (don't want full page refresh for all firing rules). Configuration flow (layout) can be better, although it's drag and drop from Version 12, we'd like to have better page layouts and better error messages for users (like dialog boxes). Dynamic Menu population for Single Select Menu & Multi Select Menu Attributes - the list of values can be dynamic by querying from a data table, right now it's all hard coded. For all new menu additions, we need to add them manually and deploy the whole configuration.,8,,1000,3,Customer Pricing quotes with approvals Channel Pricing direct Quotes Review Quote to Order Global fulfillment quotes,7,10,Extremely flexible and configurable platform for sales configuration, it's fast & reliable every thing at one place (Lead to quote process) for sales, reduces time Easy integration to Salesforce.com Improved features for BMI admins (Drag & Drop Config flows, Migration from Test to Prod, etc.) Better Customer Proposal Options (Word, Excel, PDF)A Powerful tool, but not for everyoneThe ability to configure complex packages and bundles with highly advanced configuration rules. The document engine is a powerful tool that gives great control on what the finished quote will look like Most recently, the Admin screen is very user-friendly and easy for a new user to pick it up and use,Advanced coding for some areas in config and pricing engine are written in BML. This Java-like code may be a bit tricky for someone trying to write very advanced configuration rules or advanced pricing. The flagship system needs to have an easier way to enter in pricing. In the BMX version, pricing is handled through multiple matricies, but in the flagship it is compiled into one ugly rule. Customization. Other software comes with tools to help customize the "look and feel" quickly. To get a re-vamped look on the flagship product, you'll need a CSS expert.,5,Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer. Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously. A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.,6Time Saver, but not without problemsWe use BigMachines in the quoting of all sales and renewal pricing for our company, as well as to generate our contracts and order documents that we send to customers. It is used primarily by the sales team, with use by the renewals team as well. Our finance and legal departments have it as a guideline to ensure that pricing is quoted correctly and that contracts are uniform across all deals that we close. It solves the problem of standardizing our pricing and contract process. Makes quoting customers fairly quick and easy.,BigMachines is great for quickly putting together quotes and contracts for customers, making the process less time consuming than it would be otherwise. The system integrates with Salesforce, allowing for integrated asset management. Can automatically apply discounts.,Sometimes when BigMachines is required to prorate pricing, it does not seem to do it correctly and there can be a number of glitches. BigMachines and Intacct round to different decimal points. Our company integrated BigMachines, Salesforce, and Intacct, and this causes slight variations when we invoice off an opportunity that has a BigMachines quote, as the three systems will have slightly different numbers. The system seems overall very buggy. Our organization has faced different issues that have stemmed from BigMachines not doing certain things correctly, such as populating contract end dates on new assets.,2,Faster quoting process for customers. After we were able to get our renewal contracts into BigMachines, the time it takes to quote customers decreased dramatically. Data integrity issues have stemmed from BigMachines updating assets in Salesforce incorrectly, which has led to time consuming cleanup projects for our employees. Uniform price quoting and contracts across the company.,,2,5My life with BigMachinesWe have started rolling out this product for each department. We are hitting a great adoption ratio as well. BigMachines is very intuitive, nice and easy to configure. At the same time it has so many limitations.,You can configure the product very effectively. You can write the Rules to "constrain the questions", " Hide/UnHide the questions" and recommend the parts Approval workflow is key Proposal Generation is positive, which is not effective though.,Proposal Generation is quite harder and it's time consuming. Too Many limitations. The basic product will work only for small sized businesses only. For a mid-size/full size business we have to do lot of customisations, which is tough. CSS is one of the major challenges. Data-tables are flat. The webservices APIs need improvement. FTP transfers need to be upgraded. Subversion is not available,6,BM definitely gives great ROI - faster quotes (less turn around time), pricing transparency, reduces the dependency on employees,Sofon Sales Configurator,6BMX to drive your quoting processWe use the Express version which for a smaller product catalog without a complex pricing model is a great solution. This product is much cheaper and much easier to implement than the Enterprise version of BigMachines, but for the right situation is a great value. This works right inside Salesforce and works like it is part of Salesforce. If you and your team is comfortable with Salesforce then this product just feels like another Salesforce application.,Just like with Salesforce without going outside the existing product you have some limits in formatting the product. The HTML editor for laying out your proposal templates is very basic. You really need to do the design work outside of BigMachines and then import the template into Salesforce. We used just use a free online WYSIWYG editor but for what we have seen you can use pretty much any HTML editor. It really depends on your level of sophistication and what you are comfortable using This one is being corrected with the latest release, but when we did our implementation the lack of a true formula field made some things tricky.,Getting a proposal has gotten much quicker and easier to complete. Since the proposals are done inside Salesforce we now always have a copy of the proposal in Salesforce instead of having to follow up with the reps to make sure they remember to attach a copy. We are able to use this tool to help follow our goal of getting a consistent look to everything we do. Before the reps used Excel and Word and could do whatever they wanted so their was no company-wide consistency.,9,10,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,We pushed to get a roll out done based on a date set early in the process before we had even finalized the purchase of Big Machines. It was not based on taking a real look at what the requirements of the implementation were and making a plan based on those requirements. The Big Machines team bent over backwards to help us meet our goal and we came very close even though we did in about a 1/3 of the time that they recommended. I was a brand new employee at Extension Healthcare when the implementation started and the main implementer on the customer side of this project. I was trying to learn Big Machines and get used to working in a new SalesForce implementation at the same time. Also the first week of our Big Machines roll out I was at Dreamforce so not very available to our sales staff. As I pointed out we made almost every possible mistake you could make as the customer of a software product who is trying to do an implementation. I stress that it was all our poor planning not Big Machines suggesting we do things this way. Even with all those issues we got the product rolled out and our reps are using it thanks to a lot of help from Big Machines and the fact that Big Machines Express is really not that hard to roll out.,8My ReviewAt Brocade, BigMachines was an essential piece of the sales process. We integrated the quoting tool into Salesforce.com and setup single sign on to allow a seamless integration of the two platforms. The sales reps that I trained and supported found BigMachines to be really valuable and easy to use.,Smartphone deal approvals Customization Single sign on,Reporting,8,Increased employee efficiency Faster sales cycles,8Smooth sailing with BigMachinesProvides a comprehensive sales solution - replaced 2 separate tools we were using for quoting and legal terms. Intelligent built-in process flow allows for faster re-approvals and quote turnaround. It is a very user friendly tool - basic training is usually enough to get started, and the rest can be picked up as you go.,Updating customer information, like billing account numbers, addresses, and contact information is not easy. Changing the term on the quote is not an easy task and requires taking the quote back to design. The quote history page contains too much information and is very difficult to find what you are looking for.,BigMachines allows us to be more efficient. Instead of using two separate tools, we are using one. We are able to track the status of our quotes up until they are signed, booked, and ready for implementation. BigMachines provides a smooth user experience, I definitely prefer it.,10,9BigMachines - great Quoting ToolBigMachines is being used across the organization - 4 Business Units. It eliminated major pain points of creating proposals to sell our products.,Sales Driven approach Powerful Commerce Module Document generation Approval Rules Migration capabilities from TEST to PROD,Document Engine,9,Improved sales process Improved Document presentation to the Clients,Adobe Test and Target,,9BigMachines Express - A Force.com native CPQ Solution for budget-conscious businessesBigMachines is being used primarily by the Field Sales department and Inside Sales team to create quotes quickly and efficiently.,The administration of the product is quite easy and straightforward. You can quickly setup products and configuration formulas. It's a simple process, but you can make it advanced via the powerful administration tools. BigMachines Express is a Force.com native application built directly into Salesforce, creating a seamless experience for users. The Quoting module can help you create really professional-looking quotes and proposals.,The software could use a more robust approval workflow system. Currently it interfaces with the Sales Price field within Salesforce which can make setting discount levels outside of the tool difficult due to Sales Price being your new List Price. Needs more grouping/nesting options in the Quoting module. Would be nice to be able to clone Configuration Rules as they can get quite complex.,10,Increased quoting efficiency over our old home-grown quoting tool. With our old tool it could take an Account Executive 30 minutes to 2 hours to create a quote due to being so slow and buggy. Customers have more confidence with a company whose quotes look more professional. Quoting errors are reduced significantly. Approval workflow allows for pricing control by the upper levels of management.,,10BMI reviewCPQ for a variety of products. Used by several departments at current client. Transitioning excel pricing engines into BigMachines, creating quotes and proposals and handling approvals.,The configuration side of BigMachines makes it very easy to create consistent product configurators. So far, approval sequences are flexible enough to handle our scenarios. Integration with Salesforce is a big plus.,Ability to define classes in BML would be great, but probably unlikely. Ability to pass a line (within a line_process) to a BML Utility function as a parameter would be excellent. Doc Engine needs a lot of work. Many times, I need to use firefox developer tools to manually adjust HTML in order to get it to look right. DOCX output particularly seems buggier than PDF output.,8,To Be Determined. Currently in an implementation phase of BMI for a client.,7Hard to steer, but once on autopilot, then its greatWe needed a strong CPQ engine to do our quoting processes. After reviewing most of the ones that were out there, nothing compared to Big Machines. It was initially implemented as a stand alone platform then integrated with Salesforce.,Strong Configure Price Quote(CPQ) engine Flexible enough to handle any business processes you may have Integrates seemlessly with Salesforce to make it a much better experience with the sales users Can be used as a shopping cart engine as well,Too complex at times Some API calls don't seem to work the same way as the UI calls The document engine is pretty slow Sometimes you need to do a lot of coding to acheive a small functionality Approval process is not mobile friendly,8,Easier for customers to review and approve quotes with the reps which resulted into faster conversion of orders Seamless integration with Salesforce so the reps don't have to jump through multiple screens Simple for users to understand and use,8Best CPQ Platform that integrates with SalesforceBigmachines was used to launch our retail sales initiative. To build and manage quotes from internal sales and channel partners.,Salesforce Integration Pricing, Managing part numbers Data tables.,Dynamic pick lists Document engine User interface was difficult to make changes to,8,Positive impact: Data was copied back to Salesforce.,,1BigMachines is a BigDeal!BigMachines makes it easy for business people or beginning developers to help configure they're own product. BigMachines has a great configuration element. It can handle some very complex configurations, and often handles add-ons like calls to webservices pretty well. BigMachines (the company) usually does a great job of helping the customer when they get stuck on an issue. In my experience, when we open a case, someone responds fairly quickly.,DocEngine needs some serious help. It's buggy, not user friendly, and in general not very consistent. The DocX output type is especially challenging to work with. The Help section of BigMachines has been downright neglected it seems. The articles are very basic, and as a developer it can be very frustrating not to be able to find the answers you are looking for with more specific and advanced questions.,N/A,10,9BigMachines, a maintenance nightmare!It handled heavy calculations very well, i.e. fast. It is possible to add any business logic to the system.,Support and documentation are very poor. The support is bordering on unprofessional. The documentation on how to configure the system is minimal, and Googling information, returns no hits. So the cost of maintenance is high. It is very hard to maintain your implementation, and deployment of changes is non-trivial. So the cost of maintenance is high. The document engine (the rich text editor part) is so poor we turned back to the xsl markup language to deploy changes faster and have more control. The engine automagically removed variables. So the cost of maintenance is high. The user interface make it very hard and time consuming for users to produce quotes.,Decreased the business value the IT department can deliver to salespeople and administrators using the company's sales software. It made it possible to create quotes with a quite complex price model.,6,1,Yes,2,Yes,One of their guys fixed a couple of issues for us, fast, with quality and explained them to us. Very impressive.,Validation rules Adding users,Layout changes Deploying Debugging Finding all business logic,3Very good industry standard CPQ solutionConfiguration engine. Approval workflows. Integration with CRM.,Document engine. User interface. Advanced API access.,Faster Opportunity to Order automation. Reduce manual user errors.,9,8OK toolI like how the validation/hiding/constraint rules are very easy to create without coding intervention. The mobile approval is a nice feature to have.,Templates are not easily modified unless it is written with CSS. No spell check on the document editor,Quick and easy to create a quote.,7,6Use BigmachinesThe product is very intuitive! Bigmachines's tech support is very efficient and helpful! The fact that the product is so wide and there are so many possibilities is making the day to day job easier!,The Doc Engine platform needs a makeover. Arrays in BigMachines still need to be better. For example Ajax in arrays is not working.,Quotes from customers were generating 25% faster. Sales Engineers cut 35% from their quoting time.,8,8Good product for Sarbox compliance, but requires time and effort.I don’t see any other alternatives, that are based on Salesforce.com and that would support our complexity - complex order outputs, sophisticated configuration engine for complex business rules Sarbox compliance - our business rules are very complex and Sarbox makes it much more complicated as you need to track everything. It is configurable – just requires time from a system analyst,I know it can work, but it takes a lot of time, effort and money We used to use their virtual administrator service, but experienced a lot of turnover and varying skill levels. We felt we were better off having someone in-house. It does however help to have expertise available from Big Machines. The VA service provides technical depth on their end. They have suffered from a lot of growth – both in turnover and burnout of people,Rep self-service (without - for simple orders, they are now done independently by This means that reps can close deals faster. Streamlined Sarbox compliance - we now have a system to capture approvals in an automated, secure way and sales reps don’t need to worry about whether an approval needs to be The system tells them and it emails the approver This means we avoid audit failures. Some cost savings in human data entry time, to synchronize successful orders from Big Machines into Salesforce.Each one of those entries could have taken 45 A ball park saving is at least 0.5 FTE.,7,6,100,0.5,Proposal and order form creation Manage product catalog and pricing The primary reason we bought the application was supporting the two key processes above, but the application got hijacked for SARBOX purposes and promotions that we were not prepared for. We haven’t implemented it correctly yet but don’t believe the software is the barrier.,,,Vendor implemented Implemented in-house,5,In-person training,8,No,8,6,Salesforce.com Echosign,,We put in SLAs around down time and downtime at EOQ. We negotiated for this especially.
Unspecified
Oracle CPQ Cloud (BigMachines)
111 Ratings
Score 7.8 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>

Oracle CPQ Cloud Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Oracle CPQ Cloud
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Do you work for this company?

Show Filters 
Hide Filters 
Showing 27 of 111 Oracle CPQ Cloud ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-25 of 27)

Companies can't remove reviews or game the system. Here's why.
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our overall impression is that we've only reached the tip of the iceberg so to speak. The more we learn about CPQ, the more features we find are available to us. We recently switched to a different support partner that only works with CPQ -- no other applications. They have opened our eyes to seemingly endless possibilities with the product, and we are excited to explore. Plus, Oracle is frequently adding new features!
Read this authenticated review
Dave Haizlip profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
I'm continually amazed at the flexibility this tool has provided. I've been able to configure all of our products and services without overhauling our way of doing things. The changes we made while implementing BigMachines were to improve our CPQ process, not because we had to match our quoting process to the way BigMachines worked. It's allowed us to formalize our processes and approvals the way we should have been all along. Very cool tool.
Read Dave Haizlip's full review
Stephen Crane profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

5
Overall, it is a robust software that we have made work through dedicated time, resource training, and process work-arounds. I think the speed to train and the strict production deployment requirements are playing a large factor in the business's decision to explore other potential vendors and alternatives.
Read Stephen Crane's full review
Jim Kiltie profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our company was initially skeptical about whether any tool would be able to handle our complex configurations and pricing. We have been pleasantly surprised with the capability of BigMachines and its ability to handle what we throw at it. We are so sold on BigMachines that we have plans to integrate BigMachines with our ERP platform in 2014, thus embedding it further in our suite of enterprise tools.
Read Jim Kiltie's full review
Eugine G Amalraj profile photo
December 18, 2014

My BigMachines CPQ Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Read Eugine G Amalraj's full review
Josh Saylor profile photo
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
With so many customers that require a CPQ tool using Salesforce.com, I've been looking for the best solution on the force.com platform. In terms of easy maintenance and cost effectiveness, there are other CPQ tools out there that I think do a better job, currently, on the force.com platform. BigMachines Express is a great step in the right direction and the ability to integrate the flagship product with Salesforce still allows BigMachines to become a powerful contender for Salesforce/BigMachines implementations.
Read Josh Saylor's full review
Nikki Flannigan profile photo
Score 2 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

5
Ultimately, whether we renew BigMachines is not up to me. I would be against it because of the abundance of glitches and bugs the system has, as well as issues that have occurred with data integrity as a result of this. However, the time it saves with sending quotes and contracts to clients is very valuable. I would like to know if there is a better system out there, but I would worry about being faced with another inefficient product.
Read Nikki Flannigan's full review
Steven Steier profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We are early in the process with Big Machines. We have been happy with the process and the product so far, and at this point I would say we are going to renew.. I just can't be 100% sure that we will feel the same way after we use it for 11 more months.
Read Steven Steier's full review
Marianna Fichtenholtz profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
BigMachines has been a great platform for our Sales Organization. It enables us to be more efficient and effective in closing our deals. The proposals are easy to understand, and our customers are happy with the format and the turnaround time. We have enabled some of the functionality that was not available to us before, and it made a big difference in our quote turnaround time.
Read Marianna Fichtenholtz's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We have almost 100% user adoption with BigMachines now, and everyone is accustomed to using it, so we want to stick with what works. The software gets the job we need done easily and with minimal hassle, but is also easy to setup for a lot more advanced quotes and proposals if needed.
Read this authenticated review
No photo available
July 18, 2014

BMI review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
It works well with Salesforce, which is my primary area of development.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
We have a lot of customization done to the BM instance and trying to make those same changes to another system is a lot of work and too complex to indulge in. Plus it does what we need it to do and have learned to work around the kinks and issues that it has. No third party system gives you everything you need. There is always some give and take.
Read this authenticated review
No photo available
November 08, 2013

BigMachines is a BigDeal!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
I really enjoy the product. I think it has a very clean approach to the CPQ space. Many small businesses will be able to use this "right out of the box" with only some basic configuration changes. I think BigMachines has an exciting road map planned for new features that many of their customers are asking for, and this is an important factor: They LISTEN to their customers.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
  • Its functional for my company and users like to use the product.
  • It has a good tight CRM integration that helps alleviate swivel chairing between different systems.
  • It also has good SOAP API module to write custom integrations with other downstream fulfillment systems.
  • It tries to implement the best industry practices in the CPQ area to get the business processes out of the box to the customers.
Read this authenticated review
No photo available
November 19, 2013

Use Bigmachines

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
The companies I worked with that were using the BigMachines platform already changed some of the internal workflows. The platform helped the companies a lot and I don't see any reason not to keep working on that.
Read this authenticated review
No photo available
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
We need to re-architect and need more guidance/consulting on business processes. Big Machines say they have such an offering.

I don’t know if there are viable alternatives and I have not looked recently. feel alternatives would likely be highly custom and require more maintenance
Read this authenticated review

Feature Scorecard Summary

Quote sharing/sending (18)
7.9
Product configuration (18)
8.0
Configuration options (18)
8.1
Pricing rules (17)
7.8
Price adjustment (18)
7.5
Purchase history and open contracts (17)
6.2
Guided selling/Sales portal (17)
6.7
CPQ reporting & analytics (18)
5.9
CPQ-CRM integration (16)
7.4
Attachments to quotes (18)
7.7
Order capturing (7)
8.3

About Oracle CPQ Cloud

Big Machines was one of the best-known vendors in the CPQ space, and was acquired by Oracle in 2013 and integrated into their Customer Experience Cloud. Today the product is called Oracle CPQ Cloud, and works as a connector between a company's CRM and ERP systems. It covers product selection and configuration, pricing and quoting, presentations and proposals, orders and fulfillment, and reporting and analysis.

There are three packages available: Standard (searchable product catalog, configurable products, list and customer-specific pricing, discounting, extensible scripting and data structures, output document integration, CRM integration); Enterprise (Standard plus a native reporting module, batch transaction export to populate data warehouse, sales channel module, eCommerce module); or Premium (Enterprise plus a test environment, multi-source document creation, etc.)
Categories:  CPQ

Oracle CPQ Cloud Competitors

Oracle CPQ Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No