A great tool with not so great infrastructure
Oracle CPQ is connected with Salesforce in our company. It's used by many of our major business groups to create quotes. Sales reps use it …
Starting at $240 per month per user
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What is Oracle CPQ?
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
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Popular Features
- Quote sharing/sending (16)8.484%
- Configuration options (16)7.979%
- Product configuration (16)7.979%
- Price adjustment (16)7.373%
Pricing
CPQ Pricing
$240.00
Cloud
per month per user
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
CPQsuite Demo (7.5 minutes)
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Oracle CPQ Training | Oracle CPQ Certification Course Demo | What is Oracle CPQ | MindMajix
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Oracle CPQ Cloud Service 2017 1Z0-976 questions and answers|CertTree
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1Z0-436 exam Oracle CPQ Cloud Service 2016 Implementation Specialist | 1Z0-436 PDF Answers
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What is Oracle CPQ?
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
Oracle CPQ Competitors
Oracle CPQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
Reviewers rate Quote sharing/sending highest, with a score of 8.4.
The most common users of Oracle CPQ are from Enterprises (1,001+ employees).
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Reviews and Ratings
(54)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
February 04, 2015
Reverse Integration of Verizon's Business Solutions into Terremark's BigMachine leads to the 2011 Big Innovations Award
Score 7 out of 10
Vetted Review
Verified User
Verizon uses it as our Enterprise Solutions (Cloud, Colocation, Managed Solutions, etc) quote to order sales tool.
- BigMachines allows Verizon Sales Engineers to configure very complicated solutions across multiple product families (Cloud, Colocation, Network, Managed Services, Data Backup and Restore) while ensuring our companies with 60+ data centers can provision the services using our own provisioning processes and applications.
- BigMachines allows us to have multiple lines of business within the same application such as Partners, Public Sector, Commercial and internal business quoting.
- The BigMachine SaaS engine is pliable enough for us to reverse integrate Verizon legacy products and services into Terremark's portfolio, while adhering to the large company nuances that had to be added for a successful implementation.
- BMI has a segregated process and permssions for quoting the Public Sector services and Partner programs using different rates and discounting schemes.
- A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level.
- BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox.
- A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises.
- More advanced and granular discount and customer engineering approval processes and stages.
- Discouting works great and we segregate on 5 different layers.
- NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago.
- Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to.
- BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.
- Verizon's legacy services were integrated into Terremark's portfolio less than a year after Verizon's acquisition of Terremark. Having one quote to order system reduced the need for manual swivel chair processes that would lead to longer provisioning.
- BigMachines was able to handle an influx of 300+ users after the Sales Engineers merged into one quoting system.
- Salesforce was Verizon's and Terremark's CRM, having BigMachines already integrated allow the migration decision to be logical and affordable so our 2000+ Salesforce user base can quickly track their pipeline for a global public company.
- Due to our user base our license needs have bloated, making contracting a long term, large scale license a bit harder then the older Terremark initial contract days when 50 users left us with room to add.
- Adding a new service or product line can be done in as soon as two weeks as we have a proven Dev-Test-Production process in BMI where our only long pole in the project is waiting for legal to give us their information to add to the new service.
- Changes occur on a weekly cycle compared to the older one month cadence legacy Verizon users were use to.
Verizon Terremark uses BigMachines to quote and order globally our multiple lines of business: Cloud, Colocation, Managed Services, Data Backup and Restore for commercial and public sector customers.
5
We have one director overseeing the financial and legal aspects of BigMachines who plans the support roadmap for the entire functionality. Two in house experienced programmers who integrate and control the BMI coding aspect needed for changes to support business processes. One other person controls the product catalog who interfaces with the Verizon Product Managers to add/edit and control their product, services and parts using an internal business process.
- Quoting multiple lines of business on one quote to offer the customer a global solution in one bill.
- Quoting products in multiple countries, attaching specific SLA's per region and performing a currency conversion.
- Sales Engineers can hand off quotes or saved favorites to other Engineers to enhance or shorten an RFP.
- Terremark can quickly expand or add new services and have them implemented in BigMachines before legal is finished with their needs.
- Automatically sending order data to our provisioning systems allowed us to stream line the back end architecture reducing costs and time.
- Integrating public sector into BigMachines in a secured user role method allows the segregation of business units while maintaining one report, product catalog and quoting system.
- Allow outside vendors and partners to quote our products using a segregated BMI user group.
- Localization of our product catalog and BMI interface for our APAC and EU sales divisions.
Yes
- Home grown application that required too many resources.
- SalesForce was limited on quote to order applications that could handle complex business needs.
- Company system that was created for limited product family, not capable of adding new products or services.
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
BigMachines allowed Sales to carry over all the important CRM information collected into an order with 100% accuracy. That limited mistakes due to poor data entry to eliminate customer issues during the provisioning state. BMI also gave SalesForce the ability to track and maintain a pipeline forecast which was created manually before the two systems merged into our quote to order process. Furthermore, the strength that Verizon brought with their SalesForce user and admin base easily allowed a large Sales and Engineering group to use the same quote to order system we developed in BigMachines.
We would put all three vendors in a room with a time limit to create a demo from our requirements. At the time BigMachines was the only real application that could support our needs using the SaaS platform.
Score 6 out of 10
Vetted Review
Verified User
- I don’t see any other alternatives, that are based on Salesforce.com and that would support our complexity - complex order outputs, sophisticated configuration engine for complex business rules
- Sarbox compliance - our business rules are very complex and Sarbox makes it much more complicated as you need to track everything.
- It is configurable – just requires time from a system analyst
- I know it can work, but it takes a lot of time, effort and money
- We used to use their virtual administrator service, but experienced a lot of turnover and varying skill levels. We felt we were better off having someone in-house. It does however help to have expertise available from Big Machines. The VA service provides technical depth on their end.
- They have suffered from a lot of growth – both in turnover and burnout of people
- Rep self-service (without - for simple orders, they are now done independently by This means that reps can close deals faster.
- Streamlined Sarbox compliance - we now have a system to capture approvals in an automated, secure way and sales reps don’t need to worry about whether an approval needs to be The system tells them and it emails the approver This means we avoid audit failures.
- Some cost savings in human data entry time, to synchronize successful orders from Big Machines into Salesforce.Each one of those entries could have taken 45 A ball park saving is at least 0.5 FTE.
Apttus, Evapt and some other Salesforce.com add-ons. We felt other solutions could not handle complex order outputs. They had simplistic printer friendlies – could not do split splinter friendlies. Their configuration engines lacked the ability to support complex business rules for configuration, pricing and discounting.
We also attended their customer summit, and quizzed customers at their summit. We saw people (companies) with way more complex implementations than ours would be which gave us a level of comfort. We asked for a reference from Salesforce.com and confirmed that BigMachines were able to handle the most complex situations. Managing complexity was an important attribute to us.
100
Sales, services, legal/business operations, finance
0.5
We have one Business Analyst assigned, and it's part of their role. We are however woefully understaffed. It's not enough.
We need to re-think the architecture and the simplicity of user interface for sales reps. It is configurable. It just requires time from a system analyst. We need to dedicate more resources to the maintenance of the offering.
• You need a part or full time person dedicated to changing.
• If Big Machines offered a service for this, would you subscribe for it?
- We would, but they’d need to be familiar with our business rules
- We used to use their virtual administrator service, but experienced a lot of turnover, varying skill levels. We felt we were better off having someone in-house
- It does however help to have expertise available from Big Machines. The VA service provides technical depth on their end.
- Proposal and order form creation
- Manage product catalog and pricing
- The primary reason we bought the application was supporting the two key processes above, but the application got hijacked for SARBOX purposes and promotions that we were not prepared for.
- We haven’t implemented it correctly yet but don’t believe the software is the barrier.
We did not have a package to support this business process. We were trying to use native functionality in Salesforce.com
- Vendor implemented
- Implemented in-house
- In-person training
No
- Salesforce.com
- Echosign
Native integration with Salesforce.com. It works pretty well. With all the system updates we are doing to Salesforce.com, we are seeing some syncing issues. We are struggling to keep up.
The Echosign integration was pretty easy via APIs. Our Business Analyst did it herself.
We put in SLAs around down time and downtime at EOQ. We negotiated for this especially.
October 15, 2012
Requires dedicated admin. UI is poor.
Score 7 out of 10
Vetted Review
Verified User
- For flexibility and a complex offer/contract, I would absolutely recommend the tool with the caveat that this needs to have dedicated admin with a more technical leaning depending upon the volume of changes needed in pricing, contract or For complex offers/contracts, I would give it an 8 or 9
- In the last year BMI has made major improvements in usability and the roadmap continues to reflect their commitment to If it continues as is, by early 2013, I would give 8 or 9 regardless of configuration or offer type, again due to the flexibility and with new improvements, much easier to use.
- It supports all processes we bought it for plus some we don’t use with the exception of publishing a price list.
- For simpler offers, I would give it a 6 or 7 only due to it being designed by an engineer with no usability training whatsoever.
- There were no quantifiable metrics defined other than 80% of orders going through system and over 90% are however there is still a higher touch from Legal than where we should be.
- However, with the complexity explosion we have had in the last 2 or so years, there are some deal types with such complex invoicing, that these orders cannot be done without BMI, even for Legal team.
100
We have 100 licensed users out of about 350 total employees. Other employees have no need for tool.
On average, for the licensed users, we are at about a 75% usage rate, including sales reps, services, and approvers. Some of that is due to approvers not logging in a while.
1
Until recently, it was just me and I have other responsibilities as well.
We now have both increased admin services as well as hired someone for both BMI and Salesforce admin work.
The workload was more than expected.
I was hoping that the tool would support being handed off to lower level support or business operations team person. It is closer, but even now there is no way to hand-off to non-IT resources per our current policy. For admin, it is all or nothing. However, some can now be handed off to lower level support.
- Pricing, both tiered and single level
- Product/service configuration
- Commerce calculations such as subtotals, invoicing and discounting
- Workflow approvals that have proved invaluable for our Sarbanes-Oxley audits
No package per se; just using Excel for pricing and Word templates for contracts.
- Vendor implemented
- Professional services company
We had a BMI consulting partner assist with some later rollouts - EDL Consulting - whom I would not recommend in any shape or form. They only have one good engineer and if you don’t use him, the work is marginal at best, took longer than it should have and a much higher level of project management needed.
- In-person training
No
- Salesforce.com
It was pretty straightforward
Yearly payments, payment for professional services after services performed, 48 months with 12 month auto renewal.
October 15, 2012
Effective CPQ engine, but output DocEngine is unstable.
Score 8 out of 10
Vetted Review
Verified User
- Ability to incorporate business logic within the configurator, i.e. if you buy “x” product, must also include “y” product
- Ability to trigger approvals based on business rules i.e. sales manager approval needed if discount exceeds 20%.
- Ability to trigger approvals based revenue recognition rules i.e. finance approval needed if one module discounted more than the others, finance approval needed in previous contract within 6 months, etc.
- Allowed us to have line-item pricing history.
- The feature that distinguishes BigMachines from its competition is also the feature that needs the most improvement- DocEngine. DocEngine is the tool that creates RTF or PDF documents based on the results of configuration and discounting/approvals. Most competitors do not have an output option, only configuration. It is supposed to be dynamic, but is very unstable and the output can break. We still have to run contracts through legal to ensure that the system has not caused any errors. Part of the issue is stability, and part is administration UI.
- Earlier versions required system administrators to understand a code called “BQL”. It was a system designed by engineers with little thought about non-technical system administrators. The latest releases of the product show much more investment and improvement in this area as they move towards clicks not code configuration.
- Custom pricing/invoicing is difficult, mostly because it’s hard to build logic around “custom” in the system.
- Better audit trail for maintaining Estimated Selling Price.
- Line item visibility on pricing/discounts.
- Faster time to create order and contract.
Our shortlist beyond Big Machines was:
1) Apptus – Their biggest downfall was their lack of responsiveness in the sales cycle. It made us very nervous about their ability to be responsive post sale.
2) Using the Salesforce.com Opportunity Products feature. Salesforce.com native functionality falls short in the following areas: a) Its ability to handle complex pricing bundles; b) no logic for workflow/approvals, e.g. defining which SKUs must go together; c )invoice structure; output to contract/proposal does not exist i.e. creation of Word or PDF file.
We picked BigMachines because of its ability to handle:
a) Integration with Salesforce.com
b) Product Configuration
c) Complex invoice structured
d) Bundled offers
e) Custom SOWs
e) Ability to use “Guided Selling”
f) Ability to generate document outputs (vs on screen pricing)
g)Ability to customize workflow/approvals
h) Mobile Approvals
i) Reporting
j) Future international capabilities
k) Potential for partners/resellers to use system
l) Potential to replace Sant/Qvidian
m) Company viability
75
Approximately 75 users, some of them for “Approvals” only
• Sales – Account Executives and Account Managers
• Sales Management
• Services Management
• Finance
• Legal
2
1.5 Business Analysts in IT department to administer tool. (which is not enough)
2-3 End user support staff (part time responsibility)
- Product configuration
- Quoting
- Contracts
We did not have any Price Quote or contract tools (also known as CPQ: Configure-Price-Quote) other than spreadsheets.
We did and continue to use Sant/Qvidian for proposal content, but this did not include any pricing or logic around offers.
- Vendor implemented
- Professional services company
BMI did the initial implementation. We then used the Chicago based consultant EDL Consulting for future phases.
- In-person training
No
Administrator support is available for a fee (hands-on administration in the tool)
- Salesforce.com
- Echosign
Salesforce.com - Single Sign On. It works very seamlessly.
Echosign - partial integration. It is possible to set-up signature fields in Big Machines output files to be EchoSign ready.
Negotiated an “out” based on proof of concept. Once implementation was complete we had the right to end contract if tool didn’t meet needs.