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Oracle CPQ

Oracle CPQ

Overview

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

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Recent Reviews

Oracle CPQ Review

8 out of 10
March 21, 2019
Incentivized
It's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise …
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Review

4 out of 10
March 20, 2019
Incentivized
Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Quote sharing/sending (16)
    8.4
    84%
  • Configuration options (16)
    7.9
    79%
  • Product configuration (16)
    7.9
    79%
  • Price adjustment (16)
    7.3
    73%
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Pricing

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CPQ Pricing

$240.00

Cloud
per month per user

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

CPQsuite Demo (7.5 minutes)

YouTube

Oracle CPQ Training | Oracle CPQ Certification Course Demo | What is Oracle CPQ | MindMajix

YouTube

Oracle CPQ Cloud Service 2017 1Z0-976 questions and answers|CertTree

YouTube

1Z0-436 exam Oracle CPQ Cloud Service 2016 Implementation Specialist | 1Z0-436 PDF Answers

YouTube
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Features

CPQ

Features related to configuring and pricing products and delivering quotes to customers.

7.4
Avg 8.6
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Product Details

What is Oracle CPQ?

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Oracle CPQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.

Conga CPQ, SAP CPQ, and PROS Smart CPQ are common alternatives for Oracle CPQ.

Reviewers rate Quote sharing/sending highest, with a score of 8.4.

The most common users of Oracle CPQ are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(54)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
December 18, 2014

My BigMachines CPQ Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
BigMachines CPQ is the only quoting tool used in Polycom, it exists in 2 flavors, one is integrated with Salesforce which is used by internal users and the other flavor is standalone used exclusively by [our] partners (direct & indirect). The quoting tool is currently used by field sales, field service (renewals) reps, product managers, and system engineers etc.

Current Business problems:
1) Multipricebook Quotes with Salesforce opportunity, limitations in BigMachines restricts only one price book per quote we BigMachines Pricebook (very few Customers Mulitpricebook functionality), we overcome by building a custom solution in salesforce which is really time-consuming exercises for sales especially when they build quotes for Global Partners & Customers.
2) Exporting SKUs from an Excel attachment - for renewals, Service sales gets 200+ SKU in Excel. Currently, BigMachines doesn't have a standard functionality to load SKUs from an Excel sheet and create a quote.
3) WebServices Calls from external systems, BigMachines does not encourage web services calls from external systems, hence we need to bring in all operational data from other systems, stored in data tables, which is not a good practise.
4) Integration with Oracle Applications (ERP) - As Oracle acquired BigMachines, we are looking for standard ERP integration for application modules (OM, INV, TCA, etc.).
  • Fast, easy access, good user interface, not much training needed for end users.
  • SFDC Integration makes it easy for our sales people to complete the final Customer Quote & Proposal in one shot rather using different systems.
  • Ability to support complex configuration rules for various product lines.
  • Good admin features, easy customization that can be used for simple solutions as well as very advanced ones.
  • Good customer support, CSA meetings, taking feedback from customers and trying to implement in future releases.
  • Multicurrency and Multipricebook Quotes with SDFC
  • Cannot join Data tables in a single BMQL, need to write complex loops to join 3 to 4 data tables.
  • Ajax enabled options in Recommendation Rules, Recommendation Item Rules like what we have in Constraint rules (don't want full page refresh for all firing rules).
  • Configuration flow (layout) can be better, although it's drag and drop from Version 12, we'd like to have better page layouts and better error messages for users (like dialog boxes).
  • Dynamic Menu population for Single Select Menu & Multi Select Menu Attributes - the list of values can be dynamic by querying from a data table, right now it's all hard coded. For all new menu additions, we need to add them manually and deploy the whole configuration.
1) Dynamic Product line - Are your products changing every other month, how easy is it to bring in the dynamic changes of new products, maintaining configuration rules
2) Item master - data integration with source systems, price change tracking, questions on data governance needs to be asked in particular
3) Customer Pricing - Understand your complex pricing rules to suit with BigMachines functionality
4) Integration with other systems (not SDFC), how to build the custom integration solutions

Understand all your business requirements and make sure whether standard BMI functionality supports them, you might end you making tons of customizations
  • Extremely flexible and configurable platform for sales configuration, it's fast & reliable every thing at one place (Lead to quote process) for sales, reduces time
  • Easy integration to Salesforce.com
  • Improved features for BMI admins (Drag & Drop Config flows, Migration from Test to Prod, etc.)
  • Better Customer Proposal Options (Word, Excel, PDF)
BigMachines is very customizable to support complex product configurations and [has the] ability to support price books, as we use different marketplace prices for the same product (SKU) seamless Salesforce integration, which is very good and it's easy to export and import data from BMI to SDFC.

I guess we are one of the early BigMachines users (implemented 7 years ago) [there weren't] many quoting solutions at that time.
1000
Product Sales, Service Sales, Renewals, Sales System Engineers, Product managers
3
BigMachines experts (Yellow & Blue Belt) implemented and built most of the configurations and enhancements.
  • Customer Pricing quotes with approvals
  • Channel Pricing direct Quotes
  • Review Quote to Order
  • Global fulfillment quotes
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Score 7 out of 10
Vetted Review
Verified User
  • For flexibility and a complex offer/contract, I would absolutely recommend the tool with the caveat that this needs to have dedicated admin with a more technical leaning depending upon the volume of changes needed in pricing, contract or For complex offers/contracts, I would give it an 8 or 9
  • In the last year BMI has made major improvements in usability and the roadmap continues to reflect their commitment to If it continues as is, by early 2013, I would give 8 or 9 regardless of configuration or offer type, again due to the flexibility and with new improvements, much easier to use.
  • It supports all processes we bought it for plus some we don’t use with the exception of publishing a price list.
  • For simpler offers, I would give it a 6 or 7 only due to it being designed by an engineer with no usability training whatsoever.
  • There were no quantifiable metrics defined other than 80% of orders going through system and over 90% are however there is still a higher touch from Legal than where we should be.
  • However, with the complexity explosion we have had in the last 2 or so years, there are some deal types with such complex invoicing, that these orders cannot be done without BMI, even for Legal team.
For users, I would give it a 7 for usability but to be fair some of the usage challenges we've had is because of our decisions, not the tool itself.
It is outstanding. This includes both support and administration services (i.e. a BMI engineer time to supplement administration work). This does not include professional services. I have consistently gotten good service from both support and admin services that typically goes above and beyond and issues resolved quickly.
100
We have 100 licensed users out of about 350 total employees. Other employees have no need for tool. On average, for the licensed users, we are at about a 75% usage rate, including sales reps, services, and approvers. Some of that is due to approvers not logging in a while.
1
Until recently, it was just me and I have other responsibilities as well. We now have both increased admin services as well as hired someone for both BMI and Salesforce admin work. The workload was more than expected. I was hoping that the tool would support being handed off to lower level support or business operations team person. It is closer, but even now there is no way to hand-off to non-IT resources per our current policy. For admin, it is all or nothing. However, some can now be handed off to lower level support.
  • Pricing, both tiered and single level
  • Product/service configuration
  • Commerce calculations such as subtotals, invoicing and discounting
  • Workflow approvals that have proved invaluable for our Sarbanes-Oxley audits
If up to me, 9; others in business, probably 7 or 8
No package per se; just using Excel for pricing and Word templates for contracts.
  • Vendor implemented
  • Professional services company
We had a BMI consulting partner assist with some later rollouts - EDL Consulting - whom I would not recommend in any shape or form. They only have one good engineer and if you don’t use him, the work is marginal at best, took longer than it should have and a much higher level of project management needed.
The approach was fine however we got a brand new Engagement Manager (Project Manager), a new engineer and I was new and still learning all the processes and the tool. Someone needed experience and that hurt us in the long run. There are not many partners to assist in implementation – maybe 2 or 3
  • In-person training
Training is 8 for some areas and 9 for others however they have added new modules recently addressing these deficiencies. Very comprehensive overall but needs deeper dive in others, such as document engine (where all outputs are generated).
No
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable.
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version.
  • Salesforce.com
It was pretty straightforward
Yearly payments, payment for professional services after services performed, 48 months with 12 month auto renewal.
Score 8 out of 10
Vetted Review
Verified User
  • Ability to incorporate business logic within the configurator, i.e. if you buy “x” product, must also include “y” product
  • Ability to trigger approvals based on business rules i.e. sales manager approval needed if discount exceeds 20%.
  • Ability to trigger approvals based revenue recognition rules i.e. finance approval needed if one module discounted more than the others, finance approval needed in previous contract within 6 months, etc.
  • Allowed us to have line-item pricing history.
  • The feature that distinguishes BigMachines from its competition is also the feature that needs the most improvement- DocEngine. DocEngine is the tool that creates RTF or PDF documents based on the results of configuration and discounting/approvals. Most competitors do not have an output option, only configuration. It is supposed to be dynamic, but is very unstable and the output can break. We still have to run contracts through legal to ensure that the system has not caused any errors. Part of the issue is stability, and part is administration UI.
  • Earlier versions required system administrators to understand a code called “BQL”. It was a system designed by engineers with little thought about non-technical system administrators. The latest releases of the product show much more investment and improvement in this area as they move towards clicks not code configuration.
  • Custom pricing/invoicing is difficult, mostly because it’s hard to build logic around “custom” in the system.
BMI may be the “Cadillac” of CPQ systems. Make sure your org will get ROI. BMI can also integrate with other CRM systems such as Oracle, SAP, Microsoft, etc. Consider having at least 3 environments. Production, Development, Testing/QA Don’t underestimate the end-user support needed. And QA required.
  • Better audit trail for maintaining Estimated Selling Price.
  • Line item visibility on pricing/discounts.
  • Faster time to create order and contract.
Our shortlist beyond Big Machines was: 1) Apptus – Their biggest downfall was their lack of responsiveness in the sales cycle. It made us very nervous about their ability to be responsive post sale. 2) Using the Salesforce.com Opportunity Products feature. Salesforce.com native functionality falls short in the following areas: a) Its ability to handle complex pricing bundles; b) no logic for workflow/approvals, e.g. defining which SKUs must go together; c )invoice structure; output to contract/proposal does not exist i.e. creation of Word or PDF file. We picked BigMachines because of its ability to handle: a) Integration with Salesforce.com b) Product Configuration c) Complex invoice structured d) Bundled offers e) Custom SOWs e) Ability to use “Guided Selling” f) Ability to generate document outputs (vs on screen pricing) g)Ability to customize workflow/approvals h) Mobile Approvals i) Reporting j) Future international capabilities k) Potential for partners/resellers to use system l) Potential to replace Sant/Qvidian m) Company viability
75
Approximately 75 users, some of them for “Approvals” only • Sales – Account Executives and Account Managers • Sales Management • Services Management • Finance • Legal
2
1.5 Business Analysts in IT department to administer tool. (which is not enough) 2-3 End user support staff (part time responsibility)
  • Product configuration
  • Quoting
  • Contracts
We did not have any Price Quote or contract tools (also known as CPQ: Configure-Price-Quote) other than spreadsheets. We did and continue to use Sant/Qvidian for proposal content, but this did not include any pricing or logic around offers.
  • Vendor implemented
  • Professional services company
BMI did the initial implementation. We then used the Chicago based consultant EDL Consulting for future phases.
It was a much more technical implementation than we thought. It involved much more code. Future releases have made and will make administering the tool easier. EDL consulting had one good developer, but when he was moved off, they were horrible to work with. The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation. Having a dedicated team (in-house) for implementation is key.
  • In-person training
We had train the trainer training which I did not attend so cannot rate. Our staff was trained by BMI and subsequently trained end users.
I have never contacted customer support.
No
Administrator support is available for a fee (hands-on administration in the tool)
As an end-user, I don’t recall having issue with access.
Errors occur while processing orders seem to be generally administration or data errors vs. performance errors.
  • Salesforce.com
  • Echosign
Salesforce.com - Single Sign On. It works very seamlessly. Echosign - partial integration. It is possible to set-up signature fields in Big Machines output files to be EchoSign ready.
Negotiated an “out” based on proof of concept. Once implementation was complete we had the right to end contract if tool didn’t meet needs.
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