TrustRadius
Big Machines is the best-known vendor in the CPQ space and offers three main flavors: Sales Engine for direct sales, Channel Sales for sales through partners, and eCommerce engine for direct self-service selling. This is a Saas offering and appeals to those with SaaS CRM systems already in place - particularly Salesforce.https://media.trustradius.com/product-logos/RE/42/MLHKDFOH2FOX.pngMy BigMachines CPQ ReviewBigMachines CPQ is the only quoting tool used in Polycom, it exists in 2 flavors, one is integrated with Salesforce which is used by internal users and the other flavor is standalone used exclusively by [our] partners (direct & indirect). The quoting tool is currently used by field sales, field service (renewals) reps, product managers, and system engineers etc. Current Business problems: 1) Multipricebook Quotes with Salesforce opportunity, limitations in BigMachines restricts only one price book per quote we BigMachines Pricebook (very few Customers Mulitpricebook functionality), we overcome by building a custom solution in salesforce which is really time-consuming exercises for sales especially when they build quotes for Global Partners & Customers. 2) Exporting SKUs from an Excel attachment - for renewals, Service sales gets 200+ SKU in Excel. Currently, BigMachines doesn't have a standard functionality to load SKUs from an Excel sheet and create a quote. 3) WebServices Calls from external systems, BigMachines does not encourage web services calls from external systems, hence we need to bring in all operational data from other systems, stored in data tables, which is not a good practise. 4) Integration with Oracle Applications (ERP) - As Oracle acquired BigMachines, we are looking for standard ERP integration for application modules (OM, INV, TCA, etc.).,Fast, easy access, good user interface, not much training needed for end users. SFDC Integration makes it easy for our sales people to complete the final Customer Quote & Proposal in one shot rather using different systems. Ability to support complex configuration rules for various product lines. Good admin features, easy customization that can be used for simple solutions as well as very advanced ones. Good customer support, CSA meetings, taking feedback from customers and trying to implement in future releases.,Multicurrency and Multipricebook Quotes with SDFC Cannot join Data tables in a single BMQL, need to write complex loops to join 3 to 4 data tables. Ajax enabled options in Recommendation Rules, Recommendation Item Rules like what we have in Constraint rules (don't want full page refresh for all firing rules). Configuration flow (layout) can be better, although it's drag and drop from Version 12, we'd like to have better page layouts and better error messages for users (like dialog boxes). Dynamic Menu population for Single Select Menu & Multi Select Menu Attributes - the list of values can be dynamic by querying from a data table, right now it's all hard coded. For all new menu additions, we need to add them manually and deploy the whole configuration.,8,,1000,3,Customer Pricing quotes with approvals Channel Pricing direct Quotes Review Quote to Order Global fulfillment quotes,7,10,Extremely flexible and configurable platform for sales configuration, it's fast & reliable every thing at one place (Lead to quote process) for sales, reduces time Easy integration to Salesforce.com Improved features for BMI admins (Drag & Drop Config flows, Migration from Test to Prod, etc.) Better Customer Proposal Options (Word, Excel, PDF)Requires dedicated admin. UI is poor.For flexibility and a complex offer/contract, I would absolutely recommend the tool with the caveat that this needs to have dedicated admin with a more technical leaning depending upon the volume of changes needed in pricing, contract or For complex offers/contracts, I would give it an 8 or 9 In the last year BMI has made major improvements in usability and the roadmap continues to reflect their commitment to If it continues as is, by early 2013, I would give 8 or 9 regardless of configuration or offer type, again due to the flexibility and with new improvements, much easier to use. It supports all processes we bought it for plus some we don’t use with the exception of publishing a price list.,For simpler offers, I would give it a 6 or 7 only due to it being designed by an engineer with no usability training whatsoever.,There were no quantifiable metrics defined other than 80% of orders going through system and over 90% are however there is still a higher touch from Legal than where we should be. However, with the complexity explosion we have had in the last 2 or so years, there are some deal types with such complex invoicing, that these orders cannot be done without BMI, even for Legal team.,9,7,100,1,Pricing, both tiered and single level Product/service configuration Commerce calculations such as subtotals, invoicing and discounting Workflow approvals that have proved invaluable for our Sarbanes-Oxley audits,,Vendor implemented Professional services company,7,In-person training,8,No,10,7,9,8,Salesforce.com,Yearly payments, payment for professional services after services performed, 48 months with 12 month auto renewal.Effective CPQ engine, but output DocEngine is unstable.Ability to incorporate business logic within the configurator, i.e. if you buy “x” product, must also include “y” product Ability to trigger approvals based on business rules i.e. sales manager approval needed if discount exceeds 20%. Ability to trigger approvals based revenue recognition rules i.e. finance approval needed if one module discounted more than the others, finance approval needed in previous contract within 6 months, etc. Allowed us to have line-item pricing history.,The feature that distinguishes BigMachines from its competition is also the feature that needs the most improvement- DocEngine. DocEngine is the tool that creates RTF or PDF documents based on the results of configuration and discounting/approvals. Most competitors do not have an output option, only configuration. It is supposed to be dynamic, but is very unstable and the output can break. We still have to run contracts through legal to ensure that the system has not caused any errors. Part of the issue is stability, and part is administration UI. Earlier versions required system administrators to understand a code called “BQL”. It was a system designed by engineers with little thought about non-technical system administrators. The latest releases of the product show much more investment and improvement in this area as they move towards clicks not code configuration. Custom pricing/invoicing is difficult, mostly because it’s hard to build logic around “custom” in the system.,Better audit trail for maintaining Estimated Selling Price. Line item visibility on pricing/discounts. Faster time to create order and contract.,8,8,75,2,Product configuration Quoting Contracts,,,Vendor implemented Professional services company,5,In-person training,,To support our business processes,No,,8,8,Salesforce.com Echosign,,Negotiated an “out” based on proof of concept. Once implementation was complete we had the right to end contract if tool didn’t meet needs.
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Oracle CPQ Cloud (BigMachines)
110 Ratings
Score 7.8 out of 101
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Oracle CPQ Cloud Reviews

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Oracle CPQ Cloud
110 Ratings
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Score 7.8 out of 101

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Feature Scorecard Summary

Quote sharing/sending (18)
7.9
Product configuration (18)
8.0
Configuration options (18)
8.1
Pricing rules (17)
7.8
Price adjustment (18)
7.5
Purchase history and open contracts (17)
6.2
Guided selling/Sales portal (17)
6.7
CPQ reporting & analytics (18)
5.9
CPQ-CRM integration (16)
7.4
Attachments to quotes (18)
7.7
Order capturing (7)
8.3

About Oracle CPQ Cloud

Big Machines was one of the best-known vendors in the CPQ space, and was acquired by Oracle in 2013 and integrated into their Customer Experience Cloud. Today the product is called Oracle CPQ Cloud, and works as a connector between a company's CRM and ERP systems. It covers product selection and configuration, pricing and quoting, presentations and proposals, orders and fulfillment, and reporting and analysis.

There are three packages available: Standard (searchable product catalog, configurable products, list and customer-specific pricing, discounting, extensible scripting and data structures, output document integration, CRM integration); Enterprise (Standard plus a native reporting module, batch transaction export to populate data warehouse, sales channel module, eCommerce module); or Premium (Enterprise plus a test environment, multi-source document creation, etc.)
Categories:  CPQ

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