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Oracle CRM On Demand

Oracle CRM On Demand

Overview

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…

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Learn from top reviewers

A complete CRM platform.

Rating: 10 out of 10
June 21, 2021
IncentivizedVetted ReviewVerified User
Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage and improve customer services and relat...
Continue reading
Chris Edwards
Project Manager - Product Management
Project Manager
Total
Oracle CRM On Demand3 years of experience

Oracle CRM - Good Customer Management

Rating: 8 out of 10
June 7, 2021
IncentivizedVetted ReviewVerified User
Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. Data analysis and data collection are...
Continue reading
Verified user
Employee
Oracle CRM On Demand3 years of experience

Oracle Review

Rating: 8 out of 10
February 18, 2021
IncentivizedVetted ReviewVerified User
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
Continue reading
Randi Yeaman
Employee - Sales
Inside Sales Coordinator / CRM / Laboratory
Prime Solutions
Oracle CRM On Demand5 years of experience

Excellent in customer management, lacking in product configurations

Rating: 7 out of 10
August 13, 2019
IncentivizedVetted ReviewVerified User
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures ...
Continue reading
Viktor Mulac
Consultant - Information Technology
Advisor
A.T. Kearney
Oracle CRM On Demand2 years of experience

Just go for it.

Rating: 9 out of 10
January 18, 2019
IncentivizedVetted ReviewVerified User
I have been using this software for several days and it is giving a very excellent feel to me. I will suggest everyone use this software and save your time. Oracle Siebel is a...
Continue reading
Hammad Bin Idrees
Project Manager - Product Management
Acting Project Manager
Goto.com.pk
Oracle CRM On Demand2 years of experience

Reliable CRM Solution

Rating: 6 out of 10
December 20, 2018
IncentivizedVetted ReviewVerified User
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultim...
Continue reading
Cameron Walker
Representative - Sales
Sales Executive
World Fuel Services
Oracle CRM On Demand1 year of experience

Why your should acquire Oracle CRM for your organization

Rating: 8 out of 10
December 14, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM is a reliable customer relationship management software that we use in our company. It's easy to use and it's used in the whole organization and from it, we have ma...
Continue reading
Jane Kabochi
Employee - Human Resources
Human Resource Officer
TSC
Oracle CRM On Demand3 years of experience

Build and expand your customer base with Oracle CRM

Rating: 9 out of 10
December 14, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to its robust and intuitive interface and ...
Continue reading
Richard Gichangi
Director - Sales
Marketing Manager
CTC Tours & Travels Ltd
Oracle CRM On Demand4 years of experience

Increasing your sales productivity

Rating: 7 out of 10
December 6, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and the...
Continue reading
Cristian Bodnarasec
Manager - Information Technology
Senior Software Development Manager
eSilicon
Oracle CRM On Demand3 years of experience

The best and Reliable CRM software in the market.

Rating: 9 out of 10
September 11, 2018
IncentivizedVetted ReviewVerified User
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of c...
Continue reading
Christine Hailey
Consultant - Information Technology
Information Technology Specialist
Self-Employed
Oracle CRM On Demand2 years of experience

Easy to adopt and comprehensive CRM solution

Rating: 9 out of 10
September 7, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM is used in different departments within our organization such as sales, marketing, information technology and management. It has enabled us to aggregate leads data ...
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Hezekiah Mathenge
Project Manager - Information Technology
Deputy CTO
Orange
Oracle CRM On Demand2 years of experience

Advisable solution for CRM on the market

Rating: 8 out of 10
July 22, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM On Demand is used across departments especially the Information technology department. It has helped in tracking leads and opportunities and made easier to manage t...
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Susan Mwende
Professional - Professional Services
IT Professional
Guru.com
Oracle CRM On Demand2 years of experience

Best CRM provider

Rating: 8 out of 10
July 9, 2018
IncentivizedVetted ReviewVerified User
Oracle on demand is used in the department of information technology to monitor and evaluate sales productivities. Our organisation has benefited in having high revenues and i...
Continue reading
Jenny lester
Employee - Information Technology
Mobile developer
Blue
Oracle CRM On Demand1 year of experience

Great customer experience and improves customer service

Rating: 10 out of 10
July 6, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM is used mostly by the marketing department, sales department, customer support department and managerial department. It is our preferred CRM solution as it suits ou...
Continue reading
Raymond Okello
Employee - Professional Services
Lecturer
Mount Kenya University
Oracle CRM On Demand3 years of experience

Manage leads, clients, opportunities and cases from a single application

Rating: 8 out of 10
July 5, 2018
IncentivizedVetted ReviewVerified User
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it for our marketing and campaigns to ensu...
Continue reading
Kelvin Ochieng
Director - Corporate
Director
Bidii company limited
Oracle CRM On Demand2 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Oracle CRM On Demand

Oracle CRM On Demand

N/A
Unavailable

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

5 people also want pricing

Alternatives Pricing

Oracle Sales

Oracle Sales

$65
Per User Per Month
What is Oracle Sales?

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

ActiveCampaign

ActiveCampaign

$15
per month
What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Product Demos

Integration -Oracle CRM On Demand-Android Phone-wireless-printer.mp4

YouTube

Oracle CRM On Demand - Cs2 Dealers Edition Beta DEMO

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.3
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.6
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.5
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.6
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.5
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.6
Avg 7.2

Platform

10
Avg 7.5
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Product Details

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Oracle CRM On Demand Integrations

Oracle CRM On Demand Competitors

Oracle CRM On Demand Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

HCL Unica, Adobe Marketo Engage, and Aprimo are common alternatives for Oracle CRM On Demand.

Reviewers rate Mobile access highest, with a score of 10.

The most common users of Oracle CRM On Demand are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(131)

Reviews

(1-22 of 22)
Companies can't remove reviews or game the system. Here's why

A complete CRM platform.

Rating: 10 out of 10
Incentivized
June 21, 2021
CE
Chris Edwards
Project Manager
Total (Oil & Energy, 5001-10,000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage and improve customer services and relationship. The platform is used our company and allows us to optimize our sales process and boost our sales productivity. Its excellent and helps us solve the problem where we inadvertently execute customer related processes in a manual method and delay customer expedition services.
Pros and Cons
  • Oracle CRM is accessible from any device and this equips our staff to use it efficiently.
  • A free trial plan is available and enables users to test its usability before acquiring their preferred plan.
  • It has expanded our customer base and enable us grow our portfolio and revenue.
Likelihood to Recommend
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.

Oracle CRM - Good Customer Management

Rating: 8 out of 10
Incentivized
June 07, 2021
Verified User
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
Use Cases and Deployment Scope
Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. Data analysis and data collection are pretty important with its help, but it also smooths the customer service workflow.
Pros and Cons
  • Detailed analysis for business intelligence.
  • Easy customer management.
  • Flexibility.
Likelihood to Recommend
Oracle CRM is well suited for each type of companies (small - medium - large) because it is highly scalable. It supports many languages (English, Chinese, German, Japanese and Indian) and it is supported in many platforms (Windows, Mac, Linux, Android, iPhone).

Oracle Review

Rating: 8 out of 10
Incentivized
February 18, 2021
RY
Randi Yeaman
Inside Sales Coordinator / CRM / Laboratory
Prime Solutions (Machinery, 5001-10,000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
5 years of experience
View profile
Use Cases and Deployment Scope
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
Pros and Cons
  • Contacts
  • Leads
  • Opportunities
  • Projects
Likelihood to Recommend
[Well suited] where a business is gathering and using a lot of contacts and leads. Small business where the clientele is limited it would not be as useful.

Excellent in customer management, lacking in product configurations

Rating: 7 out of 10
Incentivized
August 13, 2019
VM
Viktor Mulac
Advisor
A.T. Kearney (Management Consulting, 1001-5000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
2 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.
Pros and Cons
  • Managing customer information, campaign information and interconnection with call center IS.
  • Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
  • Automatic updates do not require a full system restart.
Likelihood to Recommend
If you need a powerful CRM solution with multichannel or even omnichannel capabilities, go for it. This is a generic CRM solution, so if you need a vanilla SW, buy it. If you feel you will need to customize the solution significantly into some direction (e.g. engineering and construction, energy, procurement, telecommunication processes etc.), thoroughly compare with MS Dynamics, SAP and other leading solutions, which can better suit your needs and scale. Other SW producers include on top of CRM functionalities also industry relevant best practice in processes, intergrations, or e.g. production monitoring and management, etc. and can save you a lot of time and money spent on development.

Just go for it.

Rating: 9 out of 10
Incentivized
January 18, 2019
HB
Hammad Bin Idrees
Acting Project Manager
Goto.com.pk (Consumer Goods, 501-1000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
2 years of experience
View profile
Use Cases and Deployment Scope
I have been using this software for several days and it is giving a very excellent feel to me. I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions. Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects. Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted. Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.
Pros and Cons
  • Its speed and security
  • Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
  • I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
  • Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
Likelihood to Recommend
This software has really allowed us to improve our customer engagement, keep our systems more organized, and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program, which frees up our staff.

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with, but once you have a dedicated account representative this goes a lot smoother.

Reliable CRM Solution

Rating: 6 out of 10
Incentivized
December 20, 2018
CW
Cameron Walker
Sales Executive
World Fuel Services (Oil & Energy, 10,001+ employees)
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
View profile
Use Cases and Deployment Scope
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.
Pros and Cons
  • Integration with Office365
  • Real time analytics
  • Easily analyze historical trends with historical reporting
  • Storage of client data
Likelihood to Recommend
It is best to have a knowledgeable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting. The tool is best suited for any mature organization needing a tool for their sales team to manage their pipeline.

Why your should acquire Oracle CRM for your organization

Rating: 8 out of 10
Incentivized
December 14, 2018
JK
Jane Kabochi
Human Resource Officer
TSC (Education Management, 10,001+ employees)
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is a reliable customer relationship management software that we use in our company. It's easy to use and it's used in the whole organization and from it, we have managed to cultivate and create a long-lasting and fruitful relationship with our clients. It has helped us diversify and innovate our sales process and how we interact with our clients now and in the future.
Pros and Cons
  • Fits in various business segments and departments that touch on customer loyalty such as sales, marketing and customer support
  • The software is accessible from a number of devices both mobile and desktop
  • The vendor's customer support is reliable
Likelihood to Recommend
The software is designed for use in scenarios where the company/organization aims to regulate and manage the customer relationship in its full cycle. It's used in steps of customer relationship management starting with lead qualification and categorization, tracking/management of opportunities,forecasting optimization, analytics & reporting among others. In the end it will help build a loyal customer base.

Build and expand your customer base with Oracle CRM

Rating: 9 out of 10
Incentivized
December 14, 2018
RG
Richard Gichangi
Marketing Manager
CTC Tours & Travels Ltd (Hospitality, 51-200 employees)
Vetted Review
Verified User
Oracle CRM On Demand
4 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to its robust and intuitive interface and deployment models. The software is used in the whole of our organization and it makes customer relationship management easy for our company. This, in turn, enables us to optimize our sales processes, increase our productivity and build a loyal customer base.
Pros and Cons
  • The reports generated by the software are easy to download and comprehend.
  • Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
  • Integrates well with other on-premises family products thereby improving your user experience further
Likelihood to Recommend
This solid CRM platform is essential and works efficiently in helping your organization stand out and become competitive in your respective industry and build long-lasting and memorable relationships with your clients. Still, from its intuitive and user-friendly technical build-up, it makes it easy to address all of your CRM issues in an effective and fast manner that grows your business/brand further.

Increasing your sales productivity

Rating: 7 out of 10
Incentivized
December 06, 2018
CB
Cristian Bodnarasec
Senior Software Development Manager
eSilicon (Semiconductors, 501-1000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.

When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
Pros and Cons
  • Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
  • Ease of use for relatively simple searches and medium complex reports.
  • It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
  • User management and access roles: permissions customization at user level.
Likelihood to Recommend
Suits well for tracking customer prospects, opportunities and contacts. It is a reliable data entry and data storage, has ways to integrate with other systems for mass uploads.

When it comes to model specific business requirements around sales data, it is limited. We had to build a custom application that gets all data from On Demand and develop custom reporting, automatic sending of reports, reminders etc.

The best and Reliable CRM software in the market.

Rating: 9 out of 10
Incentivized
September 11, 2018
CH
Christine Hailey
Information Technology Specialist
Self-Employed (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
Oracle CRM On Demand
2 years of experience
View profile
Use Cases and Deployment Scope
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of customers much easier. Information is also available to any device for users to access and it has strong marketing campaign management. Tracking of leads and opportunities is provided by Oracle CRM with real time pipeline management.
Pros and Cons
  • Easy to use and install.
  • It boosts sales productivity.
  • It tracks customers activities .
Likelihood to Recommend
Oracle CRM is well suited for large enterprises as it can be expensive for small business. It also suited for organizations that deal with large numbers of customers that will require proper management of information ranging from lead tracking to heavy reporting that will be required. Also these organization will require the software to be able to make informed and accurate decisions with information provided by the software.

Best CRM provider

Rating: 8 out of 10
Incentivized
July 09, 2018
Jl
Jenny lester
Mobile developer
Blue (Computer Software, 201-500 employees)
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
View profile
Use Cases and Deployment Scope
Oracle on demand is used in the department of information technology to monitor and evaluate sales productivities. Our organisation has benefited in having high revenues and increased productivity. In the marketing department, they have been able to conduct marketing campaigns through the simple integration solution provided by Oracle On Demand. We have been able to track leads and measure ROI with built-in email and web marketing. Oracle On Demand provided best marketing automation with the benefits of complete integration with CRM.
Pros and Cons
  • Increased sales productivity.
  • It helps the sales team to focus on selling rather than searching for information.
  • It has a smart and simple integrated solution for managing marketing campaigns and activities.
Likelihood to Recommend
Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.

Great customer experience and improves customer service

Rating: 10 out of 10
Incentivized
July 06, 2018
RO
Raymond Okello
Lecturer
Mount Kenya University (Education Management, 1001-5000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is used mostly by the marketing department, sales department, customer support department and managerial department. It is our preferred CRM solution as it suits our business needs to establish a scalable CRM to manage orders and quotes, price management, partner relations management and billing. It has support for Windows, Mac, Linux, Android, iPhone and it is also accessible through a web browser.
Pros and Cons
  • Customer data integration
  • Self service and electronic billing
  • Integration with ms office and oracle ebusiness suite
  • Availability in all platforms both for pc, mobile and web.
Likelihood to Recommend
Oracle CRM is suited for freelancers, small size companies, medium-size companies and also large companies. It is also highly scalable and supports more than five languages including English, Chinese, German, Japanese and Indian languages.

Manage leads, clients, opportunities and cases from a single application

Rating: 8 out of 10
Incentivized
July 05, 2018
KO
Kelvin Ochieng
Director
Bidii company limited (Computer Hardware, 11-50 employees)
Vetted Review
Verified User
Oracle CRM On Demand
2 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it for our marketing and campaigns to ensure the smooth flow of activities with little or no human intervention. It is mainly used in the sales department, marketing department, finance department and also managerial level.
Pros and Cons
  • Management of existing customers
  • Management of potential customers
  • Reduction of human intervention in some marketing strategies
Likelihood to Recommend
Oracle CRM is best suited in scenarios where a business needs to adopt a software CRM solution to manage interactions with potential customers as well as existing customers. It is efficient in the management of clients from the initial stages of interaction with a business to their continued interaction with the business.

Advanced reporting and forecasting with Oracle CRM on demand

Rating: 9 out of 10
Incentivized
June 27, 2018
RK
Rose Kipkemoi
News Reporter
Kenya news (Entertainment, 201-500 employees)
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
View profile
Use Cases and Deployment Scope
Oracle CRM On Demand is used by our organization to track sales and leads, marketing campaigns, synchronizing contacts, emails, Calender's and minimize the cost of operations. As a News reporter, I use Oracle CRM On Demand to monitor marketing campaigns. We have been able to do email marketing swiftly using this cloud software. Oracle CRM on demand is used across our organization.
Pros and Cons
  • Track sales
  • Track leads and opportunities
  • It integrates well with other Oracle solutions
  • Easy to use and install
Likelihood to Recommend
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

Reliable and efficient crm solution

Rating: 8 out of 10
Incentivized
June 20, 2018
MG
Marcia Gibson
Accountant
Equity Bank Limited (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
2 years of experience
View profile
Use Cases and Deployment Scope
Oracle CRM On Demand is widely used in our organization in various departments such as sales & marketing, support, and management. The support desk feature is used to manage communication within the company as well as between the company and other companies. We also use it to manage and share communications regarding leads, opportunities, cases, and clients from a central point.
Pros and Cons
  • Leads, opportunities, and client management
  • Support desk management
  • Sharing communications on leads and opportunities
  • Reporting and forecasting
Likelihood to Recommend
Oracle CRM On Demand is suitable for medium and large companies that require a software solution to manage the support desk, sales, and marketing, interdepartmental communications as well as B2B communications.

Oracle CRM, keep track of leads, opportunities and clients

Rating: 8 out of 10
Incentivized
June 19, 2018
Use Cases and Deployment Scope
We have assisted several companies to set up Oracle CRM across several departments to manage leads, opportunities, clients, and sales. Oracle CRM automates various business processes and improves sharing of information regarding leads and clients. It is also important in the generation of quotes and orders as well as campaigns. Oracle CRM also supports integration with other software that is used daily in business for other purposes such as accounting.
Pros and Cons
  • Oracle CRM is stable and reliable
  • A dynamic and flexible reporting engine
  • Easy customization
  • Quality support
Likelihood to Recommend
Oracle CRM is suitable for organizations/companies that require to manage and keep track of their leads, opportunities, sales, and clients from a central role based CRM.

Trust me, you'll be happier with Oracle CRM

Rating: 8 out of 10
Incentivized
February 15, 2018
JR
Joseph R. Sweeney
Senior Analyst
The TJX Companies, Inc. (Information Services, 501-1000 employees)
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
View profile
Use Cases and Deployment Scope
My department dealt primarily with customer acquisition and sales and so we were using Oracle CRM to track opportunities as well as document the sales process along the way. Several higher management individuals would also use it to check on the status of different leads, but it was primarily used by our team. It definitely helped keep interactions in check as well as provided a clear cut arena for communicating with others in our department about the sales process.
Pros and Cons
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Likelihood to Recommend
Oracle CRM is best suited for a company in which there will be a lot of users that need a central location in which to document sales and customer interactions. If your sales agents or customer reps are in one location and there aren't many of them, then you could probably go with a less robust system and still manage just fine. Our company had sales agents around the globe and so we needed a central hub in which to communicate and check on the progress of pending sales.

Oracle CRM

Rating: 5 out of 10
Incentivized
November 10, 2017
Verified User
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
Use Cases and Deployment Scope
Oracle CRM was used by the company to reach out to prospective candidates and gauge their interest in applying for the university. Within the organization the CRM application was used by the IT support office to keep track of work orders and help tickets for different departmental customers.
Pros and Cons
  • Oracle CRM was our first choice product for a multitude of reasons at our organization. Since we already had Oracle Campus Solutions as our main ERP suite we decided to proceed with Oracle CRM.
  • Oracle CRM allows single sign on capabilities using OAuth 2.0 and integrates well with our products.
  • It does not require extensive installation or regular maintenance.
Likelihood to Recommend
We found that within our organization Oracle CRM was a very good tool for handling self-service and eBilling processes.

Oracle CRM Makes Everyone's Life Easier

Rating: 8 out of 10
Incentivized
October 27, 2017
SV
Simon Vargas
Director Of Business Development
Typenex Medical (Medical Devices, 11-50 employees)
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
View profile
Use Cases and Deployment Scope
The Oracle CRM is the basis of how we do business. We use this because it has been the most effective way to integrate our existing platforms (i.e. Salesforce). We use Salesforce throughout the entire organization. Sales is not the only function of business that uses Oracle. We also have our Product Managers use it to monitor inflow/outflow of inventory, orders shipped, cost analysis, price comparison, etc.
Pros and Cons
  • Oracle CRM is not just for a Sales department. It is best used throughout a multitude of different departments to survey performance, customers, and opportunities.
  • It provides you with a database of your entire business, analytical ratios of performance, overall financial analysis too. Sales reps spend the bulk of their time in this program reviewing revenue for orders from customers, adjusting costs to obtain the most updated cost of each product, and sending packages in/out of our warehouses.
Likelihood to Recommend
If a new customer has interest in trialing a product that we have available but have not released to our warehouse, we can go into Oracle CRM and find the suitable contacts to call and discuss. We then can reach into our inventory and survey a shipment that has left our manufacturer's hands and track the shipment instantly. We can then process the sample order to adjust for a no-risk purchase order directly to the customer.

Oracle CRM what I found

Rating: 9 out of 10
Incentivized
July 28, 2017
Verified User
Vetted Review
Verified User
Oracle CRM On Demand
1 year of experience
Use Cases and Deployment Scope
We used it across the whole organization, mostly in sales, marketing, and client support department. it was organized to manage and focus on a single task for our customers and clients. We also used it to integrate with the virtual call center to create a complete quality control across our customer's experience.
Pros and Cons
  • It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
  • Oracle is a standard in business software and provides generally user friendly formats and interfaces.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Likelihood to Recommend
Oracle CRM is easy to use and viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities. Also, I need to mention Oracle Support and the Support and Training Portal - Very good tools and plenty of information to get you through tasks.

Excellent cloud CRM solution for sales

Rating: 9 out of 10
Incentivized
August 09, 2016
SY
Seema Yadav
Technology Lead
HCL Technologies (Computer Software, 10,001+ employees)
Vetted Review
Verified User
Oracle CRM On Demand
3 years of experience
View profile
Use Cases and Deployment Scope

Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.

Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.

Pros and Cons
  • Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
  • Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
  • Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
  • It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
Likelihood to Recommend
If you are running a sales business, this tool suits your needs and it will provide transparency to the sales team. But you also need to look at the cost, and if you have a large budget allocated for CRM, then definitely Oracle CRM or maybe Salesforce should be your top choices to choose from. Salesforce is more costly than Oracle CRM and therefore preference can be given to Oracle CRM. But if you are looking for customization beyond basic functionalities, it may not be the best tool for you.

Oracle CRM On Demand should be In Demand!

Rating: 10 out of 10
Incentivized
October 13, 2015
MP
Michelle Prand
Director of Information Systems & Information Management
Root Inc. (Management Consulting, 51-200 employees)
Vetted Review
Verified User
Oracle CRM On Demand
5 years of experience
Use Cases and Deployment Scope
Oracle CRM On Demand is being used by our Sales, Marketing and Consulting groups. We use CRM for tracking our sales pipeline, forecasting and provide guidance and consistency to the process of closing sales. The system is also connected to our Marketing automation system and is a critical component in the lead generation process. We use workflow heavily to support and enable important business processes as well as to capture relevant data. Business intelligence is also a critical part of the system for us and the reporting object really allows us to mine the data in the system to provide metrics and facilitate analysis that helps drive the business.
Pros and Cons
  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Likelihood to Recommend
As a Professional Services firm it has been well suited to us. I am not sure how suited it is to other industries, although I believe they have some industry specific versions available as well. With its flexibility and customization capabilities, it is hard to imagine that it wouldn't work well for most scenarios.
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