Overview
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing,…
Oracle CRM - Good Customer Management
Oracle Review
Excellent in customer management, lacking in product configurations
Just go for it.
Reliable CRM Solution
Why your should acquire Oracle CRM for your organization
Build and expand your customer base with Oracle CRM
Increasing your sales productivity
The best and Reliable CRM software in the market.
Easy to adopt and comprehensive CRM solution
Advisable solution for CRM on the market
Best CRM provider
Great customer experience and improves customer service
Manage leads, clients, opportunities and cases from a single application
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (25)8.989%
- Role-based user permissions (25)8.585%
- Opportunity management (25)8.181%
- Workflow management (24)8.080%
Pricing
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Demos
Integration -Oracle CRM On Demand-Android Phone-wireless-printer.mp4
Oracle CRM On Demand - Cs2 Dealers Edition Beta DEMO
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 8.9Customer data management / contact management(25) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8Workflow management(24) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.1Territory management(24) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 8.1Opportunity management(25) Ratings
Users can track deals and create quotes.
- 7.7Integration with email client (e.g., Outlook or Gmail)(22) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 8.1Contract management(24) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.5Quote & order management(23) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 8.5Interaction tracking(24) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 9Channel / partner relationship management(23) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.5Case management(24) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 8.7Call center management(23) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.5Help desk management(24) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 9.1Lead management(24) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7.9Email marketing(22) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.9Task management(23) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.5Billing and invoicing management(22) Ratings
This includes automated invoice creation and billing.
- 8.5Reporting(23) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.6Forecasting(24) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.2Pipeline visualization(24) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7.8Customizable reports(24) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 8.7Custom fields(24) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 6.9Custom objects(24) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 7.8Scripting environment(21) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 7API for custom integration(23) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 9.1Single sign-on capability(22) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8.5Role-based user permissions(25) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 8.6Social data(18) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 8.5Social engagement(18) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 7.8Marketing automation(22) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 7.4Compensation management(20) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 10Mobile access(18) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Oracle CRM On Demand?
Oracle CRM On Demand Integrations
Oracle CRM On Demand Competitors
- HCL Unica
- Adobe Marketo Engage
- Aprimo
- Oracle CX Marketing (formerly Oracle Marketing Cloud)
- NetSuite CRM+
Oracle CRM On Demand Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(133)Attribute Ratings
Reviews
(1-25 of 26)A complete CRM platform.
- Our customer base has expanded.
- Our workflow has improved and we are able to expedite customer service delivery.
Oracle CRM - Good Customer Management
- Opportunities.
- Contact Management.
Oracle Review
- Easier to look up information
- Easier to get to contacts based on opportunities
- Workflows with step by step instructions
- Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Just go for it.
- Efficient response
- Less manpower
Reliable CRM Solution
- Securely stores all relevant client data
- Quickly access sales pipeline to develop forecasts
- Streamlines our workflows making operations more efficient
Why your should acquire Oracle CRM for your organization
- Enables us remain competitive in our industry
- Helps us build and maintain a loyal customer base
- Helps us tap in new clients and conquer new markets
Build and expand your customer base with Oracle CRM
- We are able to respond to our customer demands and issues efficiently and in a fast manner
- Helps build loyal customers and hence increase your productivity and revenue
- Increase your general standing in your respective industry
Increasing your sales productivity
- Plus: increased the productivity for sales.
- Plus: we achieved a better management of the customer prospects, contacts and opportunities.
- Minus: we had to built a custom application to add the missing features, like advanced customization in forms and automatic reporting.
The best and Reliable CRM software in the market.
- Budgeting and forecasting is easier with Oracle CRM.
- We are able to get large contracts with this software.
- Improved performance of the sales team.
Easy to adopt and comprehensive CRM solution
- Tracking of new and existing customers
- Automation of marketing campaigns
- Understanding the demographics and profitability of existing clients
Advisable solution for CRM on the market
- Improved customer engagement
- Increase in revenues
- Increase in sales and marketing
Best CRM provider
- Increased sales productivity
- Improving management
- Improving staff management
- Better forecasting
- Affordable infrastructure
- Improved customer service
- Improved access to information
- Detailed reporting and forecasting
- Management of customers and their communication with business
- Attribution of data and clients to user
- Case management
- Reporting and forecasting
- We have been able to track customer engagements
- Proper management of customer data
- Increased sales overtime due to demand of more news.
Reliable and efficient crm solution
- Better clients management
- Improved business to client communication
- Automation of business processes
- Increase in sales
- Increase in the number of high-quality leads
- Business processes automation
Reliable CRM tool for your business needs
- Oracle CRM does really help every business that can overcome the learning curve.
Oracle on Demand
- Concise reports
- Clear commnication
- Priorities are clear
Trust me, you'll be happier with Oracle CRM
- Much easier for us to track sales leads as we have had almost universal adoption and continued user interaction with the program as opposed to our previous tool, Salesforce. CRM has likely cut back on many hours of calls and check-ups with its easy to use system.
- Customer feedback has been much improved as we are able to track any areas that need additional focus and address them immediately.
Oracle CRM
- Having already used Oracle ERP in our university we found that additional licenses for the CRM product were highly subsidized. Hence we found a great use for the product without incurring too much overhead expenses.
Oracle CRM Makes Everyone's Life Easier
- This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Oracle CRM what I found
- A single platform for tracking, reporting, and control of all data and clients records
- Manageable outsourcing for development and support functions for the applications we need to use.
- Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Excellent cloud CRM solution for sales
- It provides great ROI to us as we are also using other Oracle products such as Oracle Financials to make our business much stronger and serve our clients to meet their needs.