Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage …
Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. …
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow …
Oracle CRM is being used across the entire company, as a help desk ticket capture tool as well as an asset management system. Overall, the …
Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the …
Oracle CRM is a reliable customer relationship management software that we use in our company. It's easy to use and it's used in the whole …
Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to …
We use Oracle CRM mainly for order management, handling RMAs and for quoting for larger purchases. Our customer service team relies …
I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales …
Oracle CRM is used in different departments within our organization such as sales, marketing, information technology and management. It …
Oracle CRM is used to improve customer experience with our brand regardless of where the interaction takes place. It also enables us to …
Oracle CRM is used mostly by the marketing department, sales department, customer support department and managerial department. It is our …
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it …
Customer data management / contact management (24)
Interaction tracking (23)
Workflow management (24)
Territory management (23)
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Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.
- SAP CRM
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
SAP CRM are common alternatives for Oracle CRM.
Reviewers rate Mobile access highest, with a score of 9.5.
The most common users of Oracle CRM are from Enterprises (1,001+ employees) and the Unknown industry.
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If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement.