Oracle CRM Reviews

145 Ratings
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Score 7.9 out of 100

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August 19, 2015
Mary Hunnicutt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Implementation Rating

7
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
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February 19, 2015
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Implementation Rating

9
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement.
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Feature Scorecard Summary

Customer data management / contact management (21)
8.8
Workflow management (21)
8.0
Territory management (20)
8.0
Opportunity management (19)
8.1
Integration with email client (e.g., Outlook or Gmail) (19)
6.7
Contract management (17)
7.0
Quote & order management (18)
6.4
Interaction tracking (20)
8.1
Channel / partner relationship management (17)
8.2
Case management (20)
8.0
Call center management (18)
8.1
Help desk management (20)
8.1
Lead management (18)
7.3
Email marketing (16)
8.9
Task management (19)
5.9
Billing and invoicing management (15)
8.2
Reporting (18)
6.9
Forecasting (19)
7.8
Pipeline visualization (18)
6.4
Customizable reports (20)
7.1
Custom fields (20)
9.1
Custom objects (20)
9.2
Scripting environment (18)
9.1
API for custom integration (19)
6.8
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.3
Social data (14)
8.0
Social engagement (14)
8.0
Marketing automation (16)
4.6
Compensation management (13)
8.5
Mobile access (15)
6.8

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No