Oracle CRM

Oracle CRM

About TrustRadius ScoringScore 7.4 out of 100
Oracle CRM

Overview

Recent Reviews

Oracle Review

8 out of 10
February 18, 2021
THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them
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Great value added

8 out of 10
February 12, 2021
Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service …
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Verified User
Project Manager

Oracle CRM Review

8 out of 10
August 12, 2019
Oracle CRM is being used across the entire company, as a help desk ticket capture tool as well as an asset management system. Overall, the …
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Verified User
Director

Popular Features

View all 31 features

Customer data management / contact management (24)

8.6
86%

Interaction tracking (23)

7.5
75%

Workflow management (24)

6.5
65%

Territory management (23)

6.3
63%

Reviewer Pros & Cons

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Pricing

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Oracle CRM

Oracle CRM

N/A
Unavailable

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

Salesforce

Salesforce

$25
per month

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and…

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

$65
Per User Per Month

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines,…

Features Scorecard

Sales Force Automation

7.4
74%

Customer Service & Support

7.5
75%

Marketing Automation

7.6
76%

CRM Project Management

7.8
78%

CRM Reporting & Analytics

7.6
76%

Customization

7.0
70%

Security

8.4
84%

Social CRM

7.9
79%

Integrations with 3rd-party Software

7.2
72%

Platform

9.5
95%

Product Details

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

  • SAP CRM
  • Salesforce
  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What are Oracle CRM's top competitors?

SAP CRM are common alternatives for Oracle CRM.

What is Oracle CRM's best feature?

Reviewers rate Mobile access highest, with a score of 9.5.

Who uses Oracle CRM?

The most common users of Oracle CRM are from Enterprises (1,001+ employees) and the Unknown industry.

Reviews and Ratings

 (161)

Ratings

Usability (2)

8.6
86%

Availability (2)

9.0
90%

Performance (4)

8.1
81%

Support Rating (4)

7.6
76%

Online Training (1)

9.0
90%

Implementation Rating (4)

7.7
77%

Product Scalability (1)

9.0
90%

Reviews

(1-2 of 2)
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August 19, 2015

Comprehensive CRM with simple usability

Mary Hunnicutt | TrustRadius Reviewer
Mary Hunnicutt
Sales Support Manager
Amarr Garage Doors (Wholesale, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

7
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
February 19, 2015

Oracle review

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

9
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement.