Oracle CRM Reviews

143 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
Mary Hunnicutt | TrustRadius Reviewer
August 19, 2015

Comprehensive CRM with simple usability

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Read Mary Hunnicutt's full review
Anonymous | TrustRadius Reviewer
February 19, 2015

Oracle review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I give this rating based only on the fact where I believe the support team could improve a little. I believe the area they could improve is timeliness of a resolution. It seems to take a long time to get a final resolution. There is some back and forth typically when I believe a lot of times all of the information is there to provide a response. I have found that if you call them you will get a response a lot faster than if you submit an SR on the Oracle site but most of our team will complete the SR online so that is my only complaint. The support is excellent in every other area. The speed at which we receive a solution online is only thing I would improve.
Read this authenticated review

Feature Scorecard Summary

Customer data management / contact management (21)
8.7
Workflow management (21)
8.1
Territory management (20)
8.0
Opportunity management (19)
8.2
Integration with email client (e.g., Outlook or Gmail) (19)
7.0
Contract management (17)
7.4
Quote & order management (18)
6.8
Interaction tracking (20)
8.2
Channel / partner relationship management (17)
8.4
Case management (20)
8.0
Call center management (18)
8.1
Help desk management (20)
8.2
Lead management (18)
7.7
Email marketing (16)
8.9
Task management (19)
6.3
Billing and invoicing management (15)
8.2
Reporting (18)
7.2
Forecasting (19)
7.9
Pipeline visualization (18)
6.9
Customizable reports (20)
7.4
Custom fields (20)
8.9
Custom objects (20)
9.0
Scripting environment (18)
8.9
API for custom integration (19)
7.0
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.2
Social data (14)
8.0
Social engagement (14)
8.0
Marketing automation (16)
5.6
Compensation management (13)
8.5
Mobile access (15)
7.0

About Oracle CRM

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No