Oracle Customer Care and Billing Reviews

7 Ratings
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Score 8.8 out of 100

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Anonymous | TrustRadius Reviewer
February 13, 2020

Oracle Customer Care and Billing Utilities at Duqeusne Light Company

Score 8 out of 10
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7
It serves all of the basic needs our organization has, but it does not live up to all of the "perks" that are heard during sales speeches. Customizing the module to better serve specific needs (especially if you're in a regulatory-heavy state) many times takes more development effort than one would think. If Oracle were to build more flexibility into its base features, much of this would be eliminated.
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Aaron Baker | TrustRadius Reviewer
October 14, 2019

A very powerful and trustworthy CIS and billing tool

Score 9 out of 10
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9
Overall, it's very good and powerful. We have a lot of analysts and contractors who support it due to how many areas of functionality it possesses but that's a good thing. If we can have 1 tool serve that many functions, I'd rather have that as opposed to 4 or 5 tools that do the same thing.
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Anonymous | TrustRadius Reviewer
October 14, 2019

A+ for Oracle Customer Care and Billing

Score 8 out of 10
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9
I think it is a very good, self-sufficient application, but it's tough to give a full 10. I sometimes have issues with Meters not updating on a Service Point due to the old removed meters location history still having it as in a meter shop. This could be partially user error, however, there's almost nothing we can do and the system won't complete the FA even though it has been done. There could be an easier way of handling this type of issue.
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About Oracle Customer Care and Billing

Oracle Customer Care and Billing Technical Details

Operating Systems: Unspecified
Mobile Application:No