Oracle CX Commerce (formerly Oracle Commerce Cloud) Reviews

44 Ratings
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Score 7.2 out of 100

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Felicia DiSano | TrustRadius Reviewer
July 16, 2019

OCC Review

Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more.
Read Felicia DiSano's full review

Oracle CX Commerce (formerly Oracle Commerce Cloud) Scorecard Summary

Feature Scorecard Summary

Product catalog & listings (13)
8.7
Product management (13)
6.7
Bulk product upload (12)
7.7
Branding (11)
7.6
Mobile storefront (12)
8.3
Product variations (13)
8.7
Website integration (13)
9.6
Visual customization (13)
8.6
CMS (12)
6.3
Abandoned cart recovery (11)
8.3
Checkout user experience (13)
8.0
eCommerce security (12)
8.3
Promotions & discounts (12)
8.0
Personalized recommendations (13)
8.0
SEO (13)
7.7
Multi-site management (9)
8.3
Order processing (11)
8.3
Inventory management (11)
8.3
Shipping (10)
8.6
Custom functionality (11)
6.6

About Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) is presented as a unified commerce solution for B2B and direct-to-consumer ecommerce. It allows users to leverage real-time customer actions combined with customer lifetime data to deliver buyer-specific experiences anywhere they expect, at scale. Integration into financial, inventory, and supply chain data are present to simplify the management of complex omnichannel selling, and enable configurable and bundled goods and services to be sold on self-service channels, and creates a path to new business models with the goal of delivering more consistent customer relationships and greater revenue predictability.

The vendor states with Oracle, companies are meeting the unique demands of their businesses and boosting online sales with native search capabilities, intuitive experience management tools built for the business user, and AI-driven personalization. Oracle CX Commerce is built with an API-first approach, to give commerce practitioners the necessary agility to adapt as business and customer needs change, and the ability to continuously differentiate the experiences that keep customers engaged.

Oracle offers a suite of integrated customer experience (CX) applications to enhance an organization’s self-service capabilities including CX Commerce, CPQ, Subscription Management, and CX Content, as well as CX Sales, CX Marketing, and CX Service solutions to make every customer moment matter.

Categories:  eCommerce

Oracle CX Commerce (formerly Oracle Commerce Cloud) Features

Online Storefront Features

Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools

Online Shopping Cart Features

Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureCheckout user experience

Online Payment System Features

Has featurePayPal integration
Has featureReturns & refunds
Has featureeCommerce security
Has featureB2B features

eCommerce Marketing Features

Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration

eCommerce Business Management Features

Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Oracle CX Commerce (formerly Oracle Commerce Cloud) Integrations

Avalara, Vertex Cloud, PowerReviews, Bazaarvoice Platform, Jagged Peak EDGE, CyberSource, PayPal Payments, Oracle ERP Cloud, Oracle CX Marketing (formerly Oracle Marketing Cloud), Oracle Integration (OIC), Oracle CPQ Cloud (BigMachines), Oracle Retail Order Management, Oracle Adaptive Intelligent Apps for CX

Oracle CX Commerce (formerly Oracle Commerce Cloud) Competitors

Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris), Magento Commerce Cloud (formerly Magento)

Oracle CX Commerce (formerly Oracle Commerce Cloud) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Commerce (formerly Oracle Commerce Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Commerce (formerly Oracle Commerce Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Mobile Web