Oracle CX Commerce

Oracle CX Commerce
Formerly Oracle Commerce Cloud

Score 8.1 out of 10
Oracle CX Commerce

Overview

What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.
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Recent Reviews

Oracle CX Commerce

8 out of 10
December 07, 2020
Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This …
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Popular Features

View all 20 features
  • Product management (19)
    9.2
    92%
  • Website integration (19)
    9.2
    92%
  • Product catalog & listings (19)
    9.1
    91%
  • Product variations (19)
    8.9
    89%

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Pricing

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What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

9Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.7Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

9Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

9.3Avg 7.8
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Product Details

What is Oracle CX Commerce?

Oracle CX Commerce (formerly Oracle Commerce Cloud) is presented as a unified commerce solution for B2B and direct-to-consumer ecommerce. It allows users to leverage real-time customer actions combined with customer lifetime data to deliver buyer-specific experiences anywhere they expect, at scale. Integration into financial, inventory, and supply chain data are present to simplify the management of complex omnichannel selling, and enable configurable and bundled goods and services to be sold on self-service channels, and creates a path to new business models with the goal of delivering more consistent customer relationships and greater revenue predictability.

The vendor states with Oracle, companies are meeting the unique demands of their businesses and boosting online sales with native search capabilities, intuitive experience management tools built for the business user, and AI-driven personalization. Oracle CX Commerce is built with an API-first approach, to give commerce practitioners the necessary agility to adapt as business and customer needs change, and the ability to continuously differentiate the experiences that keep customers engaged.

Oracle offers a suite of integrated customer experience (CX) applications to enhance an organization’s self-service capabilities including CX Commerce, CPQ, Subscription Management, and CX Content, as well as CX Sales, CX Marketing, and CX Service solutions to make every customer moment matter.

Oracle CX Commerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Oracle CX Commerce Integrations

Oracle CX Commerce Competitors

Oracle CX Commerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web

Frequently Asked Questions

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Salesforce Commerce Cloud and SAP Commerce Cloud are common alternatives for Oracle CX Commerce.

Reviewers rate Shipping and Custom functionality highest, with a score of 9.7.

The most common users of Oracle CX Commerce are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (60)

Attribute Ratings

Reviews

(1-18 of 18)
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Score 9 out of 10
Vetted Review
Verified User
  • We are able to manage a large catalog that can be quickly replicated across stores
  • Admins are able to manage multiple stores in different currencies
  • Ability to roll out discounts and promotions
  • Analytics around customer behavior that is actionable
Score 8 out of 10
Vetted Review
Verified User
  • As our sites are now much more responsive than before, we have experienced an increased amount of users accessing and purchasing from our site through mobile devices.
  • The average order value has also increased a bit. Monthly revenues have risen by about $5500.
  • Our core development team has been able to be more productive as some of the management work of the e-commerce site is being done by some of the members of the marketing team.
Score 7 out of 10
Vetted Review
Verified User
  • We are working to transition our inside sales team from placing orders in Oracle's E-Business Suite to placing them in ATG. We have found that we can streamline our ordering process allowing users to place orders much faster and be more productive.
  • The implementation of ATG has been very expensive for us. We are on our third implementation partner. There are a good number of companies out there that claim to have experience implementing this product, but be sure to check references and see some examples of their past work.
  • The user interface is much nicer than what we are used to with EBS, and we expect user adoption to go smoothly.
Russell Glitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role.
  • Mobile traffic grew 22% year-over-year in 2018.
  • Conversion and AOV are also both up year-over-year.
Sean Scott | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
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